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1Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responsesvon: Bonifield, Carolyn2006, in: Marketing letters
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9von: Nakata, Cheryl
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12von: Rodolfo Magalhães Ferraz
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13von: Martinez, Luisa M.
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15von: Bozdağ, Ayşe Aslı
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18von: Balakrishnan, Janarthanan2020transfer abstract, in: RETRACTED: Shuffling pathway of anti-twinning in body-centered-cubic metals
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19von: Rybaczewska, Maria
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