An economic decision model for determining the appropriate level of business process standardization

Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a de...
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Autor*in:	Afflerbach, Patrick [verfasserIn] Bolsinger, Manuel [verfasserIn] Röglinger, Maximilian [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	August 2016

Übergeordnetes Werk:	Enthalten in: Business research - Heidelberg : Springer, 2008, 9(2016), 2 vom: Aug., Seite 335-375
Übergeordnetes Werk:	volume:9 ; year:2016 ; number:2 ; month:08 ; pages:335-375

Links:	Volltext Volltext Volltext Terms of use

DOI / URN:	10.1007/s40685-016-0035-6

Katalog-ID:	1018663401

Internformat


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publishDate	2016
allfields	10.1007/s40685-016-0035-6 doi 10419/177381 hdl (DE-627)1018663401 (DE-599)GBV1018663401 (DE-He213)s40685-016-0035-6-e DE-627 ger DE-627 rda eng Afflerbach, Patrick verfasserin aut An economic decision model for determining the appropriate level of business process standardization Patrick Afflerbach, Manuel Bolsinger, Maximilian Röglinger August 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Bolsinger, Manuel verfasserin aut Röglinger, Maximilian verfasserin (DE-588)142259314 (DE-627)63520455X (DE-576)329769626 aut Enthalten in Business research Heidelberg : Springer, 2008 9(2016), 2 vom: Aug., Seite 335-375 Online-Ressource (DE-627)566365855 (DE-600)2426376-X (DE-576)280896417 2198-2627 nnns volume:9 year:2016 number:2 month:08 pages:335-375 http://hdl.handle.net/10419/177381 Resolving-System kostenfrei Volltext https://doi.org/10.1007/s40685-016-0035-6 Resolving-System kostenfrei Volltext https://link.springer.com/content/pdf/10.1007%2Fs40685-016-0035-6.pdf Verlag kostenfrei Volltext https://creativecommons.org/licenses/by-nc/4.0/ Verlag Terms of use 46 GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2006 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 zbwolc20180616 AR 9 2016 2 8 335-375 26 01 0206 1765671299 x1z 16-04-18 26 00 DE-206 56 Business process management 26 00 DE-206 56 Business process standardization 26 00 DE-206 56 Decision model 26 00 DE-206 56 Process performance management 26 00 DE-206 56 Value-based management
spelling	10.1007/s40685-016-0035-6 doi 10419/177381 hdl (DE-627)1018663401 (DE-599)GBV1018663401 (DE-He213)s40685-016-0035-6-e DE-627 ger DE-627 rda eng Afflerbach, Patrick verfasserin aut An economic decision model for determining the appropriate level of business process standardization Patrick Afflerbach, Manuel Bolsinger, Maximilian Röglinger August 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Bolsinger, Manuel verfasserin aut Röglinger, Maximilian verfasserin (DE-588)142259314 (DE-627)63520455X (DE-576)329769626 aut Enthalten in Business research Heidelberg : Springer, 2008 9(2016), 2 vom: Aug., Seite 335-375 Online-Ressource (DE-627)566365855 (DE-600)2426376-X (DE-576)280896417 2198-2627 nnns volume:9 year:2016 number:2 month:08 pages:335-375 http://hdl.handle.net/10419/177381 Resolving-System kostenfrei Volltext https://doi.org/10.1007/s40685-016-0035-6 Resolving-System kostenfrei Volltext https://link.springer.com/content/pdf/10.1007%2Fs40685-016-0035-6.pdf Verlag kostenfrei Volltext https://creativecommons.org/licenses/by-nc/4.0/ Verlag Terms of use 46 GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2006 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 zbwolc20180616 AR 9 2016 2 8 335-375 26 01 0206 1765671299 x1z 16-04-18 26 00 DE-206 56 Business process management 26 00 DE-206 56 Business process standardization 26 00 DE-206 56 Decision model 26 00 DE-206 56 Process performance management 26 00 DE-206 56 Value-based management
allfields_unstemmed	10.1007/s40685-016-0035-6 doi 10419/177381 hdl (DE-627)1018663401 (DE-599)GBV1018663401 (DE-He213)s40685-016-0035-6-e DE-627 ger DE-627 rda eng Afflerbach, Patrick verfasserin aut An economic decision model for determining the appropriate level of business process standardization Patrick Afflerbach, Manuel Bolsinger, Maximilian Röglinger August 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Bolsinger, Manuel verfasserin aut Röglinger, Maximilian verfasserin (DE-588)142259314 (DE-627)63520455X (DE-576)329769626 aut Enthalten in Business research Heidelberg : Springer, 2008 9(2016), 2 vom: Aug., Seite 335-375 Online-Ressource (DE-627)566365855 (DE-600)2426376-X (DE-576)280896417 2198-2627 nnns volume:9 year:2016 number:2 month:08 pages:335-375 http://hdl.handle.net/10419/177381 Resolving-System kostenfrei Volltext https://doi.org/10.1007/s40685-016-0035-6 Resolving-System kostenfrei Volltext https://link.springer.com/content/pdf/10.1007%2Fs40685-016-0035-6.pdf Verlag kostenfrei Volltext https://creativecommons.org/licenses/by-nc/4.0/ Verlag Terms of use 46 GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2006 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 zbwolc20180616 AR 9 2016 2 8 335-375 26 01 0206 1765671299 x1z 16-04-18 26 00 DE-206 56 Business process management 26 00 DE-206 56 Business process standardization 26 00 DE-206 56 Decision model 26 00 DE-206 56 Process performance management 26 00 DE-206 56 Value-based management
allfieldsGer	10.1007/s40685-016-0035-6 doi 10419/177381 hdl (DE-627)1018663401 (DE-599)GBV1018663401 (DE-He213)s40685-016-0035-6-e DE-627 ger DE-627 rda eng Afflerbach, Patrick verfasserin aut An economic decision model for determining the appropriate level of business process standardization Patrick Afflerbach, Manuel Bolsinger, Maximilian Röglinger August 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Bolsinger, Manuel verfasserin aut Röglinger, Maximilian verfasserin (DE-588)142259314 (DE-627)63520455X (DE-576)329769626 aut Enthalten in Business research Heidelberg : Springer, 2008 9(2016), 2 vom: Aug., Seite 335-375 Online-Ressource (DE-627)566365855 (DE-600)2426376-X (DE-576)280896417 2198-2627 nnns volume:9 year:2016 number:2 month:08 pages:335-375 http://hdl.handle.net/10419/177381 Resolving-System kostenfrei Volltext https://doi.org/10.1007/s40685-016-0035-6 Resolving-System kostenfrei Volltext https://link.springer.com/content/pdf/10.1007%2Fs40685-016-0035-6.pdf Verlag kostenfrei Volltext https://creativecommons.org/licenses/by-nc/4.0/ Verlag Terms of use 46 GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2006 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 zbwolc20180616 AR 9 2016 2 8 335-375 26 01 0206 1765671299 x1z 16-04-18 26 00 DE-206 56 Business process management 26 00 DE-206 56 Business process standardization 26 00 DE-206 56 Decision model 26 00 DE-206 56 Process performance management 26 00 DE-206 56 Value-based management
allfieldsSound	10.1007/s40685-016-0035-6 doi 10419/177381 hdl (DE-627)1018663401 (DE-599)GBV1018663401 (DE-He213)s40685-016-0035-6-e DE-627 ger DE-627 rda eng Afflerbach, Patrick verfasserin aut An economic decision model for determining the appropriate level of business process standardization Patrick Afflerbach, Manuel Bolsinger, Maximilian Röglinger August 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Bolsinger, Manuel verfasserin aut Röglinger, Maximilian verfasserin (DE-588)142259314 (DE-627)63520455X (DE-576)329769626 aut Enthalten in Business research Heidelberg : Springer, 2008 9(2016), 2 vom: Aug., Seite 335-375 Online-Ressource (DE-627)566365855 (DE-600)2426376-X (DE-576)280896417 2198-2627 nnns volume:9 year:2016 number:2 month:08 pages:335-375 http://hdl.handle.net/10419/177381 Resolving-System kostenfrei Volltext https://doi.org/10.1007/s40685-016-0035-6 Resolving-System kostenfrei Volltext https://link.springer.com/content/pdf/10.1007%2Fs40685-016-0035-6.pdf Verlag kostenfrei Volltext https://creativecommons.org/licenses/by-nc/4.0/ Verlag Terms of use 46 GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2006 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 zbwolc20180616 AR 9 2016 2 8 335-375 26 01 0206 1765671299 x1z 16-04-18 26 00 DE-206 56 Business process management 26 00 DE-206 56 Business process standardization 26 00 DE-206 56 Decision model 26 00 DE-206 56 Process performance management 26 00 DE-206 56 Value-based management
language	English
source	Enthalten in Business research 9(2016), 2 vom: Aug., Seite 335-375 volume:9 year:2016 number:2 month:08 pages:335-375
sourceStr	Enthalten in Business research 9(2016), 2 vom: Aug., Seite 335-375 volume:9 year:2016 number:2 month:08 pages:335-375
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container_title	Business research
authorswithroles_txt_mv	Afflerbach, Patrick @@aut@@ Bolsinger, Manuel @@aut@@ Röglinger, Maximilian @@aut@@
publishDateDaySort_date	2016-08-01T00:00:00Z
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author	Afflerbach, Patrick
spellingShingle	Afflerbach, Patrick 26 Business process management 26 Business process standardization 26 Decision model 26 Process performance management 26 Value-based management An economic decision model for determining the appropriate level of business process standardization
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topic_title	26 00 DE-206 56 Business process management 26 00 DE-206 56 Business process standardization 26 00 DE-206 56 Decision model 26 00 DE-206 56 Process performance management 26 00 DE-206 56 Value-based management An economic decision model for determining the appropriate level of business process standardization Patrick Afflerbach, Manuel Bolsinger, Maximilian Röglinger
topic	26 Business process management 26 Business process standardization 26 Decision model 26 Process performance management 26 Value-based management
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title_full	An economic decision model for determining the appropriate level of business process standardization Patrick Afflerbach, Manuel Bolsinger, Maximilian Röglinger
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title_sort	economic decision model for determining the appropriate level of business process standardization
title_auth	An economic decision model for determining the appropriate level of business process standardization
abstract	Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature.
abstractGer	Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature.
abstract_unstemmed	Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature.
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title_short	An economic decision model for determining the appropriate level of business process standardization
url	http://hdl.handle.net/10419/177381 https://doi.org/10.1007/s40685-016-0035-6 https://link.springer.com/content/pdf/10.1007%2Fs40685-016-0035-6.pdf https://creativecommons.org/licenses/by-nc/4.0/
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An economic decision model for determining the appropriate level of business process standardization

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