Supervisor and customer-driven stressors to predict silence and voice motives : mediating and moderating roles of anger and self-control

Gespeichert in:

Autor*in:	Kashif, Muhammad [verfasserIn] Gürce, Merve Yanar [verfasserIn] Tosun, Petek [verfasserIn] Wijenayake, Shanika [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2020

Übergeordnetes Werk:	Enthalten in: Services marketing quarterly - Philadelphia, PA : Routledge, Taylor & Francis Group, 2001, 41(2020), 3, Seite 273-286
Übergeordnetes Werk:	volume:41 ; year:2020 ; number:3 ; pages:273-286

Links:	Link aufrufen Link aufrufen

DOI / URN:	10.1080/15332969.2020.1786247

Katalog-ID:	1726647315

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topic_title	26 00 DE-206 56 Abusive supervision 26 00 DE-206 56 anger 26 00 DE-206 56 customer mistreatment 26 00 DE-206 56 self-control Supervisor and customer-driven stressors to predict silence and voice motives mediating and moderating roles of anger and self-control Muhammad Kashif, Merve Yanar Gürce, Petek Tosun, and Shanika Wijenayake
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title_full	Supervisor and customer-driven stressors to predict silence and voice motives mediating and moderating roles of anger and self-control Muhammad Kashif, Merve Yanar Gürce, Petek Tosun, and Shanika Wijenayake
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title_short	Supervisor and customer-driven stressors to predict silence and voice motives
url	https://www.tandfonline.com/doi/pdf/10.1080/15332969.2020.1786247 https://doi.org/10.1080/15332969.2020.1786247
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Supervisor and customer-driven stressors to predict silence and voice motives : mediating and moderating roles of anger and self-control

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