The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe

The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 2...
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Autor*in:	Mukucha, Paul [verfasserIn] Manyika, Tecla [verfasserIn] Madhuku, Garvin [verfasserIn] Chari, Felix [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2020

Rechteinformationen:	Open Access Namensnennung 4.0 International ; CC BY 4.0

Schlagwörter:	Business process outsourcing food quality quality service quality of ambience

Übergeordnetes Werk:	Enthalten in: Cogent business & management - London : Taylor & Francis, 2014, 7(2020), 1, Artikel-ID 1741314, Seite 1-11
Übergeordnetes Werk:	volume:7 ; year:2020 ; number:1 ; elocationid:1741314 ; pages:1-11

Links:	Link aufrufen Link aufrufen Link aufrufen

DOI / URN:	10.1080/23311975.2020.1741314

Katalog-ID:	1772125296

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allfields	10.1080/23311975.2020.1741314 doi 10419/244817 hdl (DE-627)1772125296 (DE-599)KXP1772125296 DE-627 ger DE-627 rda eng Mukucha, Paul verfasserin aut The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe Paul Mukucha, Tecla Manyika, Garvin Madhuku and Felix Chari 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Business process outsourcing (dpeaa)DE-206 food quality (dpeaa)DE-206 quality service (dpeaa)DE-206 quality of ambience (dpeaa)DE-206 Manyika, Tecla verfasserin aut Madhuku, Garvin verfasserin aut Chari, Felix verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 7(2020), 1, Artikel-ID 1741314, Seite 1-11 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:7 year:2020 number:1 elocationid:1741314 pages:1-11 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true Verlag kostenfrei http://doi.org/10.1080/23311975.2020.1741314 Resolving-System kostenfrei http://hdl.handle.net/10419/244817 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 7 2020 1 1741314 1-11 26 01 0206 3982501288 x1z 30-09-21 2403 01 DE-LFER 3985417172 00 --%%-- --%%-- n --%%-- l01 08-10-21 2403 01 DE-LFER http://doi.org/10.1080/23311975.2020.1741314 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true
spelling	10.1080/23311975.2020.1741314 doi 10419/244817 hdl (DE-627)1772125296 (DE-599)KXP1772125296 DE-627 ger DE-627 rda eng Mukucha, Paul verfasserin aut The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe Paul Mukucha, Tecla Manyika, Garvin Madhuku and Felix Chari 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Business process outsourcing (dpeaa)DE-206 food quality (dpeaa)DE-206 quality service (dpeaa)DE-206 quality of ambience (dpeaa)DE-206 Manyika, Tecla verfasserin aut Madhuku, Garvin verfasserin aut Chari, Felix verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 7(2020), 1, Artikel-ID 1741314, Seite 1-11 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:7 year:2020 number:1 elocationid:1741314 pages:1-11 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true Verlag kostenfrei http://doi.org/10.1080/23311975.2020.1741314 Resolving-System kostenfrei http://hdl.handle.net/10419/244817 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 7 2020 1 1741314 1-11 26 01 0206 3982501288 x1z 30-09-21 2403 01 DE-LFER 3985417172 00 --%%-- --%%-- n --%%-- l01 08-10-21 2403 01 DE-LFER http://doi.org/10.1080/23311975.2020.1741314 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true
allfields_unstemmed	10.1080/23311975.2020.1741314 doi 10419/244817 hdl (DE-627)1772125296 (DE-599)KXP1772125296 DE-627 ger DE-627 rda eng Mukucha, Paul verfasserin aut The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe Paul Mukucha, Tecla Manyika, Garvin Madhuku and Felix Chari 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Business process outsourcing (dpeaa)DE-206 food quality (dpeaa)DE-206 quality service (dpeaa)DE-206 quality of ambience (dpeaa)DE-206 Manyika, Tecla verfasserin aut Madhuku, Garvin verfasserin aut Chari, Felix verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 7(2020), 1, Artikel-ID 1741314, Seite 1-11 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:7 year:2020 number:1 elocationid:1741314 pages:1-11 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true Verlag kostenfrei http://doi.org/10.1080/23311975.2020.1741314 Resolving-System kostenfrei http://hdl.handle.net/10419/244817 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 7 2020 1 1741314 1-11 26 01 0206 3982501288 x1z 30-09-21 2403 01 DE-LFER 3985417172 00 --%%-- --%%-- n --%%-- l01 08-10-21 2403 01 DE-LFER http://doi.org/10.1080/23311975.2020.1741314 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true
allfieldsGer	10.1080/23311975.2020.1741314 doi 10419/244817 hdl (DE-627)1772125296 (DE-599)KXP1772125296 DE-627 ger DE-627 rda eng Mukucha, Paul verfasserin aut The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe Paul Mukucha, Tecla Manyika, Garvin Madhuku and Felix Chari 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Business process outsourcing (dpeaa)DE-206 food quality (dpeaa)DE-206 quality service (dpeaa)DE-206 quality of ambience (dpeaa)DE-206 Manyika, Tecla verfasserin aut Madhuku, Garvin verfasserin aut Chari, Felix verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 7(2020), 1, Artikel-ID 1741314, Seite 1-11 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:7 year:2020 number:1 elocationid:1741314 pages:1-11 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true Verlag kostenfrei http://doi.org/10.1080/23311975.2020.1741314 Resolving-System kostenfrei http://hdl.handle.net/10419/244817 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 7 2020 1 1741314 1-11 26 01 0206 3982501288 x1z 30-09-21 2403 01 DE-LFER 3985417172 00 --%%-- --%%-- n --%%-- l01 08-10-21 2403 01 DE-LFER http://doi.org/10.1080/23311975.2020.1741314 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true
allfieldsSound	10.1080/23311975.2020.1741314 doi 10419/244817 hdl (DE-627)1772125296 (DE-599)KXP1772125296 DE-627 ger DE-627 rda eng Mukucha, Paul verfasserin aut The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe Paul Mukucha, Tecla Manyika, Garvin Madhuku and Felix Chari 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Business process outsourcing (dpeaa)DE-206 food quality (dpeaa)DE-206 quality service (dpeaa)DE-206 quality of ambience (dpeaa)DE-206 Manyika, Tecla verfasserin aut Madhuku, Garvin verfasserin aut Chari, Felix verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 7(2020), 1, Artikel-ID 1741314, Seite 1-11 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:7 year:2020 number:1 elocationid:1741314 pages:1-11 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true Verlag kostenfrei http://doi.org/10.1080/23311975.2020.1741314 Resolving-System kostenfrei http://hdl.handle.net/10419/244817 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 7 2020 1 1741314 1-11 26 01 0206 3982501288 x1z 30-09-21 2403 01 DE-LFER 3985417172 00 --%%-- --%%-- n --%%-- l01 08-10-21 2403 01 DE-LFER http://doi.org/10.1080/23311975.2020.1741314 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1741314?needAccess=true
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authorswithroles_txt_mv	Mukucha, Paul @@aut@@ Manyika, Tecla @@aut@@ Madhuku, Garvin @@aut@@ Chari, Felix @@aut@@
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topic_title	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe Paul Mukucha, Tecla Manyika, Garvin Madhuku and Felix Chari Business process outsourcing (dpeaa)DE-206 food quality (dpeaa)DE-206 quality service (dpeaa)DE-206 quality of ambience (dpeaa)DE-206
topic	misc Business process outsourcing misc food quality misc quality service misc quality of ambience
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title_full	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe Paul Mukucha, Tecla Manyika, Garvin Madhuku and Felix Chari
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title_sort	effects of business process outsourcing on the quality of catering services in tertiary education industry in zimbabwe
title_auth	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
abstract	The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business.
abstractGer	The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business.
abstract_unstemmed	The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business.
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title_short	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
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