Local impact of global crises, institutional trust, and consumer well-being : evidence from the COVID-19 pandemic
Gespeichert in:
| Autor*in: |
Davvetas, Vasileios [verfasserIn] Ulqinaku, Aulona [verfasserIn] Sarial-Abi, Gülen [verfasserIn] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2022 |
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| Schlagwörter: |
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| Übergeordnetes Werk: |
Enthalten in: Journal of international marketing - London : Sage Publishing, 1993, 30(2022), 2 vom: Juni, Seite 73-101 |
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| Übergeordnetes Werk: |
volume:30 ; year:2022 ; number:2 ; month:06 ; pages:73-101 |
| Links: |
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| DOI / URN: |
10.1177/1069031X211022688 |
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| Katalog-ID: |
1807427080 |
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| 982 | |2 26 |1 00 |x DE-206 |b Global crises have become increasingly more frequent and consequential. Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers). | ||
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10.1177/1069031X211022688 doi (DE-627)1807427080 (DE-599)KXP1807427080 DE-627 ger DE-627 rda eng Davvetas, Vasileios verfasserin aut Local impact of global crises, institutional trust, and consumer well-being evidence from the COVID-19 pandemic Vasileios Davvetas, Aulona Ulqinaku, and Gülen Sarial-Abi 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier attribution theory (dpeaa)DE-206 global crises (dpeaa)DE-206 globalization attitude (dpeaa)DE-206 institutional trust (dpeaa)DE-206 political orientation (dpeaa)DE-206 well-being (dpeaa)DE-206 Ulqinaku, Aulona verfasserin aut Sarial-Abi, Gülen verfasserin aut Enthalten in Journal of international marketing London : Sage Publishing, 1993 30(2022), 2 vom: Juni, Seite 73-101 Online-Ressource (DE-627)341903655 (DE-600)2070132-9 (DE-576)273898574 1547-7215 nnns volume:30 year:2022 number:2 month:06 pages:73-101 https://journals.sagepub.com/doi/pdf/10.1177/1069031X211022688 Verlag lizenzpflichtig https://doi.org/10.1177/1069031X211022688 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_120 GBV_ILN_152 GBV_ILN_161 GBV_ILN_171 GBV_ILN_224 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_374 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2098 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_2937 GBV_ILN_2941 GBV_ILN_2949 GBV_ILN_2950 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4393 GBV_ILN_4700 AR 30 2022 2 6 73-101 26 01 0206 4154142143 x1z 22-06-22 26 00 DE-206 Global crises have become increasingly more frequent and consequential. Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers). |
| spelling |
10.1177/1069031X211022688 doi (DE-627)1807427080 (DE-599)KXP1807427080 DE-627 ger DE-627 rda eng Davvetas, Vasileios verfasserin aut Local impact of global crises, institutional trust, and consumer well-being evidence from the COVID-19 pandemic Vasileios Davvetas, Aulona Ulqinaku, and Gülen Sarial-Abi 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier attribution theory (dpeaa)DE-206 global crises (dpeaa)DE-206 globalization attitude (dpeaa)DE-206 institutional trust (dpeaa)DE-206 political orientation (dpeaa)DE-206 well-being (dpeaa)DE-206 Ulqinaku, Aulona verfasserin aut Sarial-Abi, Gülen verfasserin aut Enthalten in Journal of international marketing London : Sage Publishing, 1993 30(2022), 2 vom: Juni, Seite 73-101 Online-Ressource (DE-627)341903655 (DE-600)2070132-9 (DE-576)273898574 1547-7215 nnns volume:30 year:2022 number:2 month:06 pages:73-101 https://journals.sagepub.com/doi/pdf/10.1177/1069031X211022688 Verlag lizenzpflichtig https://doi.org/10.1177/1069031X211022688 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_120 GBV_ILN_152 GBV_ILN_161 GBV_ILN_171 GBV_ILN_224 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_374 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2098 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_2937 GBV_ILN_2941 GBV_ILN_2949 GBV_ILN_2950 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4393 GBV_ILN_4700 AR 30 2022 2 6 73-101 26 01 0206 4154142143 x1z 22-06-22 26 00 DE-206 Global crises have become increasingly more frequent and consequential. Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers). |
| allfields_unstemmed |
10.1177/1069031X211022688 doi (DE-627)1807427080 (DE-599)KXP1807427080 DE-627 ger DE-627 rda eng Davvetas, Vasileios verfasserin aut Local impact of global crises, institutional trust, and consumer well-being evidence from the COVID-19 pandemic Vasileios Davvetas, Aulona Ulqinaku, and Gülen Sarial-Abi 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier attribution theory (dpeaa)DE-206 global crises (dpeaa)DE-206 globalization attitude (dpeaa)DE-206 institutional trust (dpeaa)DE-206 political orientation (dpeaa)DE-206 well-being (dpeaa)DE-206 Ulqinaku, Aulona verfasserin aut Sarial-Abi, Gülen verfasserin aut Enthalten in Journal of international marketing London : Sage Publishing, 1993 30(2022), 2 vom: Juni, Seite 73-101 Online-Ressource (DE-627)341903655 (DE-600)2070132-9 (DE-576)273898574 1547-7215 nnns volume:30 year:2022 number:2 month:06 pages:73-101 https://journals.sagepub.com/doi/pdf/10.1177/1069031X211022688 Verlag lizenzpflichtig https://doi.org/10.1177/1069031X211022688 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_120 GBV_ILN_152 GBV_ILN_161 GBV_ILN_171 GBV_ILN_224 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_374 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2098 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_2937 GBV_ILN_2941 GBV_ILN_2949 GBV_ILN_2950 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4393 GBV_ILN_4700 AR 30 2022 2 6 73-101 26 01 0206 4154142143 x1z 22-06-22 26 00 DE-206 Global crises have become increasingly more frequent and consequential. Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers). |
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10.1177/1069031X211022688 doi (DE-627)1807427080 (DE-599)KXP1807427080 DE-627 ger DE-627 rda eng Davvetas, Vasileios verfasserin aut Local impact of global crises, institutional trust, and consumer well-being evidence from the COVID-19 pandemic Vasileios Davvetas, Aulona Ulqinaku, and Gülen Sarial-Abi 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier attribution theory (dpeaa)DE-206 global crises (dpeaa)DE-206 globalization attitude (dpeaa)DE-206 institutional trust (dpeaa)DE-206 political orientation (dpeaa)DE-206 well-being (dpeaa)DE-206 Ulqinaku, Aulona verfasserin aut Sarial-Abi, Gülen verfasserin aut Enthalten in Journal of international marketing London : Sage Publishing, 1993 30(2022), 2 vom: Juni, Seite 73-101 Online-Ressource (DE-627)341903655 (DE-600)2070132-9 (DE-576)273898574 1547-7215 nnns volume:30 year:2022 number:2 month:06 pages:73-101 https://journals.sagepub.com/doi/pdf/10.1177/1069031X211022688 Verlag lizenzpflichtig https://doi.org/10.1177/1069031X211022688 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_120 GBV_ILN_152 GBV_ILN_161 GBV_ILN_171 GBV_ILN_224 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_374 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2098 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_2937 GBV_ILN_2941 GBV_ILN_2949 GBV_ILN_2950 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4393 GBV_ILN_4700 AR 30 2022 2 6 73-101 26 01 0206 4154142143 x1z 22-06-22 26 00 DE-206 Global crises have become increasingly more frequent and consequential. Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers). |
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10.1177/1069031X211022688 doi (DE-627)1807427080 (DE-599)KXP1807427080 DE-627 ger DE-627 rda eng Davvetas, Vasileios verfasserin aut Local impact of global crises, institutional trust, and consumer well-being evidence from the COVID-19 pandemic Vasileios Davvetas, Aulona Ulqinaku, and Gülen Sarial-Abi 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier attribution theory (dpeaa)DE-206 global crises (dpeaa)DE-206 globalization attitude (dpeaa)DE-206 institutional trust (dpeaa)DE-206 political orientation (dpeaa)DE-206 well-being (dpeaa)DE-206 Ulqinaku, Aulona verfasserin aut Sarial-Abi, Gülen verfasserin aut Enthalten in Journal of international marketing London : Sage Publishing, 1993 30(2022), 2 vom: Juni, Seite 73-101 Online-Ressource (DE-627)341903655 (DE-600)2070132-9 (DE-576)273898574 1547-7215 nnns volume:30 year:2022 number:2 month:06 pages:73-101 https://journals.sagepub.com/doi/pdf/10.1177/1069031X211022688 Verlag lizenzpflichtig https://doi.org/10.1177/1069031X211022688 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_120 GBV_ILN_152 GBV_ILN_161 GBV_ILN_171 GBV_ILN_224 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_374 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2098 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_2937 GBV_ILN_2941 GBV_ILN_2949 GBV_ILN_2950 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4393 GBV_ILN_4700 AR 30 2022 2 6 73-101 26 01 0206 4154142143 x1z 22-06-22 26 00 DE-206 Global crises have become increasingly more frequent and consequential. Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers). |
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26 00 DE-206 Global crises have become increasingly more frequent and consequential. Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers) Local impact of global crises, institutional trust, and consumer well-being evidence from the COVID-19 pandemic Vasileios Davvetas, Aulona Ulqinaku, and Gülen Sarial-Abi attribution theory (dpeaa)DE-206 global crises (dpeaa)DE-206 globalization attitude (dpeaa)DE-206 institutional trust (dpeaa)DE-206 political orientation (dpeaa)DE-206 well-being (dpeaa)DE-206 |
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Yet the impact of these crises is unevenly distributed across countries, leading to discrepancies in (inter)national crisis-regulating institutions' ability to uphold public trust and safeguard their constituents' well-being. Employing the paradigm of citizens as customers of political institutions, drawing on attribution and sociopolitical trust theories, and using the COVID-19 pandemic as an empirical context, the authors investigate how consumers' relative perceptions of local impact following a global crisis affect the psychological processes of institutional trust formation and consumer well-being. Conducting one survey-based study in two countries affected disproportionately by the pandemic's first wave (the United States and Greece) and one experimental study in a third country (Italy) during the pandemic's second wave, the authors find that institutional trust declines more in countries whose citizens hold perceptions of higher relative local impact following a global crisis; institutional blame attributions explain trust erosion; institutional distrust decreases consumer well-being and adherence to institutional guidelines; consumers' globalization attitudes immunize international institutions from blame and distrust; and political conservatives transfer blame and distrust from national to international institutions amid global crises. The findings enrich the institutional branding and trust literatures and have implications for stakeholders involved in global crisis management (e.g., policy makers, political marketers, institutional brand managers).</subfield></datafield></record></collection>
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7.4010105 |