"Sorry, too much information" : designing online review systems that support information search and processing

Gespeichert in:

Autor*in:	Seutter, Janina [verfasserIn] Kutzner, Kristin [verfasserIn] Stadtländer, Maren [verfasserIn] Kundisch, Dennis [verfasserIn] Knackstedt, Ralf - 1971- [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2023

Schlagwörter:	Design feature Information overload Online review system Taxonomy

Übergeordnetes Werk:	Enthalten in: Electronic markets - Berlin : Springer, 1991, 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19
Übergeordnetes Werk:	volume:33 ; year:2023 ; number:1 ; month:12 ; elocationid:47 ; pages:1-19

Links:	Link aufrufen Link aufrufen

DOI / URN:	10.1007/s12525-023-00664-1

Katalog-ID:	1863791280

Internformat


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912			\|a GBV_ILN_2111
912			\|a GBV_ILN_2112
912			\|a GBV_ILN_2113
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Indexfelder

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publishDate	2023
allfields	10.1007/s12525-023-00664-1 doi (DE-627)1863791280 (DE-599)KXP1863791280 DE-627 ger DE-627 rda eng Seutter, Janina verfasserin (DE-588)1217198067 (DE-627)1728947987 aut "Sorry, too much information" designing online review systems that support information search and processing Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch, Ralf Knackstedt 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Design feature (dpeaa)DE-206 Information overload (dpeaa)DE-206 Online review system (dpeaa)DE-206 Taxonomy (dpeaa)DE-206 Kutzner, Kristin verfasserin (DE-588)1202555721 (DE-627)168690777X aut Stadtländer, Maren verfasserin aut Kundisch, Dennis verfasserin (DE-588)1054404917 (DE-627)791473430 (DE-576)410239631 aut Knackstedt, Ralf 1971- verfasserin (DE-588)173294561 (DE-627)674330110 (DE-576)358546737 aut Enthalten in Electronic markets Berlin : Springer, 1991 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19 Online-Ressource (DE-627)320578747 (DE-600)2017342-8 (DE-576)260865516 1422-8890 nnns volume:33 year:2023 number:1 month:12 elocationid:47 pages:1-19 https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf Verlag kostenfrei https://doi.org/10.1007/s12525-023-00664-1 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 33 2023 1 12 47 1-19 26 01 0206 4387059591 x1z 13-10-23 2403 01 DE-LFER 4404427786 00 --%%-- --%%-- n --%%-- l01 09-11-23 2403 01 DE-LFER https://doi.org/10.1007/s12525-023-00664-1 2403 01 DE-LFER https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf 26 00 DE-206 When faced with a large number of reviews, customers can easily be overwhelmed by information overload. To address this problem, review systems have introduced design features aimed at improving the scanning, reading, and processing of online reviews. Though previous research has examined the effect of selected design features on information overload, a comprehensive and up-to-date overview of these features remains outstanding. We therefore develop and evaluate a taxonomy for information search and processing in online review systems. Based on a sample of 65 review systems, drawn from a variety of online platform environments, our taxonomy presents 50 distinct characteristics alongside the knowledge status quo of the features currently implemented. Our study enables both scholars and practitioners to better understand, compare and further analyze the (potential) effects that specific design features, and their combinations, have on information overload, and to use these features accordingly to improve online review systems for consumers.
spelling	10.1007/s12525-023-00664-1 doi (DE-627)1863791280 (DE-599)KXP1863791280 DE-627 ger DE-627 rda eng Seutter, Janina verfasserin (DE-588)1217198067 (DE-627)1728947987 aut "Sorry, too much information" designing online review systems that support information search and processing Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch, Ralf Knackstedt 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Design feature (dpeaa)DE-206 Information overload (dpeaa)DE-206 Online review system (dpeaa)DE-206 Taxonomy (dpeaa)DE-206 Kutzner, Kristin verfasserin (DE-588)1202555721 (DE-627)168690777X aut Stadtländer, Maren verfasserin aut Kundisch, Dennis verfasserin (DE-588)1054404917 (DE-627)791473430 (DE-576)410239631 aut Knackstedt, Ralf 1971- verfasserin (DE-588)173294561 (DE-627)674330110 (DE-576)358546737 aut Enthalten in Electronic markets Berlin : Springer, 1991 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19 Online-Ressource (DE-627)320578747 (DE-600)2017342-8 (DE-576)260865516 1422-8890 nnns volume:33 year:2023 number:1 month:12 elocationid:47 pages:1-19 https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf Verlag kostenfrei https://doi.org/10.1007/s12525-023-00664-1 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 33 2023 1 12 47 1-19 26 01 0206 4387059591 x1z 13-10-23 2403 01 DE-LFER 4404427786 00 --%%-- --%%-- n --%%-- l01 09-11-23 2403 01 DE-LFER https://doi.org/10.1007/s12525-023-00664-1 2403 01 DE-LFER https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf 26 00 DE-206 When faced with a large number of reviews, customers can easily be overwhelmed by information overload. To address this problem, review systems have introduced design features aimed at improving the scanning, reading, and processing of online reviews. Though previous research has examined the effect of selected design features on information overload, a comprehensive and up-to-date overview of these features remains outstanding. We therefore develop and evaluate a taxonomy for information search and processing in online review systems. Based on a sample of 65 review systems, drawn from a variety of online platform environments, our taxonomy presents 50 distinct characteristics alongside the knowledge status quo of the features currently implemented. Our study enables both scholars and practitioners to better understand, compare and further analyze the (potential) effects that specific design features, and their combinations, have on information overload, and to use these features accordingly to improve online review systems for consumers.
allfields_unstemmed	10.1007/s12525-023-00664-1 doi (DE-627)1863791280 (DE-599)KXP1863791280 DE-627 ger DE-627 rda eng Seutter, Janina verfasserin (DE-588)1217198067 (DE-627)1728947987 aut "Sorry, too much information" designing online review systems that support information search and processing Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch, Ralf Knackstedt 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Design feature (dpeaa)DE-206 Information overload (dpeaa)DE-206 Online review system (dpeaa)DE-206 Taxonomy (dpeaa)DE-206 Kutzner, Kristin verfasserin (DE-588)1202555721 (DE-627)168690777X aut Stadtländer, Maren verfasserin aut Kundisch, Dennis verfasserin (DE-588)1054404917 (DE-627)791473430 (DE-576)410239631 aut Knackstedt, Ralf 1971- verfasserin (DE-588)173294561 (DE-627)674330110 (DE-576)358546737 aut Enthalten in Electronic markets Berlin : Springer, 1991 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19 Online-Ressource (DE-627)320578747 (DE-600)2017342-8 (DE-576)260865516 1422-8890 nnns volume:33 year:2023 number:1 month:12 elocationid:47 pages:1-19 https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf Verlag kostenfrei https://doi.org/10.1007/s12525-023-00664-1 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 33 2023 1 12 47 1-19 26 01 0206 4387059591 x1z 13-10-23 2403 01 DE-LFER 4404427786 00 --%%-- --%%-- n --%%-- l01 09-11-23 2403 01 DE-LFER https://doi.org/10.1007/s12525-023-00664-1 2403 01 DE-LFER https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf 26 00 DE-206 When faced with a large number of reviews, customers can easily be overwhelmed by information overload. To address this problem, review systems have introduced design features aimed at improving the scanning, reading, and processing of online reviews. Though previous research has examined the effect of selected design features on information overload, a comprehensive and up-to-date overview of these features remains outstanding. We therefore develop and evaluate a taxonomy for information search and processing in online review systems. Based on a sample of 65 review systems, drawn from a variety of online platform environments, our taxonomy presents 50 distinct characteristics alongside the knowledge status quo of the features currently implemented. Our study enables both scholars and practitioners to better understand, compare and further analyze the (potential) effects that specific design features, and their combinations, have on information overload, and to use these features accordingly to improve online review systems for consumers.
allfieldsGer	10.1007/s12525-023-00664-1 doi (DE-627)1863791280 (DE-599)KXP1863791280 DE-627 ger DE-627 rda eng Seutter, Janina verfasserin (DE-588)1217198067 (DE-627)1728947987 aut "Sorry, too much information" designing online review systems that support information search and processing Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch, Ralf Knackstedt 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Design feature (dpeaa)DE-206 Information overload (dpeaa)DE-206 Online review system (dpeaa)DE-206 Taxonomy (dpeaa)DE-206 Kutzner, Kristin verfasserin (DE-588)1202555721 (DE-627)168690777X aut Stadtländer, Maren verfasserin aut Kundisch, Dennis verfasserin (DE-588)1054404917 (DE-627)791473430 (DE-576)410239631 aut Knackstedt, Ralf 1971- verfasserin (DE-588)173294561 (DE-627)674330110 (DE-576)358546737 aut Enthalten in Electronic markets Berlin : Springer, 1991 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19 Online-Ressource (DE-627)320578747 (DE-600)2017342-8 (DE-576)260865516 1422-8890 nnns volume:33 year:2023 number:1 month:12 elocationid:47 pages:1-19 https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf Verlag kostenfrei https://doi.org/10.1007/s12525-023-00664-1 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 33 2023 1 12 47 1-19 26 01 0206 4387059591 x1z 13-10-23 2403 01 DE-LFER 4404427786 00 --%%-- --%%-- n --%%-- l01 09-11-23 2403 01 DE-LFER https://doi.org/10.1007/s12525-023-00664-1 2403 01 DE-LFER https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf 26 00 DE-206 When faced with a large number of reviews, customers can easily be overwhelmed by information overload. To address this problem, review systems have introduced design features aimed at improving the scanning, reading, and processing of online reviews. Though previous research has examined the effect of selected design features on information overload, a comprehensive and up-to-date overview of these features remains outstanding. We therefore develop and evaluate a taxonomy for information search and processing in online review systems. Based on a sample of 65 review systems, drawn from a variety of online platform environments, our taxonomy presents 50 distinct characteristics alongside the knowledge status quo of the features currently implemented. Our study enables both scholars and practitioners to better understand, compare and further analyze the (potential) effects that specific design features, and their combinations, have on information overload, and to use these features accordingly to improve online review systems for consumers.
allfieldsSound	10.1007/s12525-023-00664-1 doi (DE-627)1863791280 (DE-599)KXP1863791280 DE-627 ger DE-627 rda eng Seutter, Janina verfasserin (DE-588)1217198067 (DE-627)1728947987 aut "Sorry, too much information" designing online review systems that support information search and processing Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch, Ralf Knackstedt 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Design feature (dpeaa)DE-206 Information overload (dpeaa)DE-206 Online review system (dpeaa)DE-206 Taxonomy (dpeaa)DE-206 Kutzner, Kristin verfasserin (DE-588)1202555721 (DE-627)168690777X aut Stadtländer, Maren verfasserin aut Kundisch, Dennis verfasserin (DE-588)1054404917 (DE-627)791473430 (DE-576)410239631 aut Knackstedt, Ralf 1971- verfasserin (DE-588)173294561 (DE-627)674330110 (DE-576)358546737 aut Enthalten in Electronic markets Berlin : Springer, 1991 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19 Online-Ressource (DE-627)320578747 (DE-600)2017342-8 (DE-576)260865516 1422-8890 nnns volume:33 year:2023 number:1 month:12 elocationid:47 pages:1-19 https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf Verlag kostenfrei https://doi.org/10.1007/s12525-023-00664-1 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 33 2023 1 12 47 1-19 26 01 0206 4387059591 x1z 13-10-23 2403 01 DE-LFER 4404427786 00 --%%-- --%%-- n --%%-- l01 09-11-23 2403 01 DE-LFER https://doi.org/10.1007/s12525-023-00664-1 2403 01 DE-LFER https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf 26 00 DE-206 When faced with a large number of reviews, customers can easily be overwhelmed by information overload. To address this problem, review systems have introduced design features aimed at improving the scanning, reading, and processing of online reviews. Though previous research has examined the effect of selected design features on information overload, a comprehensive and up-to-date overview of these features remains outstanding. We therefore develop and evaluate a taxonomy for information search and processing in online review systems. Based on a sample of 65 review systems, drawn from a variety of online platform environments, our taxonomy presents 50 distinct characteristics alongside the knowledge status quo of the features currently implemented. Our study enables both scholars and practitioners to better understand, compare and further analyze the (potential) effects that specific design features, and their combinations, have on information overload, and to use these features accordingly to improve online review systems for consumers.
language	English
source	Enthalten in Electronic markets 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19 volume:33 year:2023 number:1 month:12 elocationid:47 pages:1-19
sourceStr	Enthalten in Electronic markets 33(2023), 1 vom: Dez., Artikel-ID 47, Seite 1-19 volume:33 year:2023 number:1 month:12 elocationid:47 pages:1-19
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topic_facet	Design feature Information overload Online review system Taxonomy
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container_title	Electronic markets
authorswithroles_txt_mv	Seutter, Janina @@aut@@ Kutzner, Kristin @@aut@@ Stadtländer, Maren @@aut@@ Kundisch, Dennis @@aut@@ Knackstedt, Ralf @@aut@@
publishDateDaySort_date	2023-12-01T00:00:00Z
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spellingShingle	Seutter, Janina misc Design feature misc Information overload misc Online review system misc Taxonomy "Sorry, too much information" designing online review systems that support information search and processing
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topic_title	26 00 DE-206 When faced with a large number of reviews, customers can easily be overwhelmed by information overload. To address this problem, review systems have introduced design features aimed at improving the scanning, reading, and processing of online reviews. Though previous research has examined the effect of selected design features on information overload, a comprehensive and up-to-date overview of these features remains outstanding. We therefore develop and evaluate a taxonomy for information search and processing in online review systems. Based on a sample of 65 review systems, drawn from a variety of online platform environments, our taxonomy presents 50 distinct characteristics alongside the knowledge status quo of the features currently implemented. Our study enables both scholars and practitioners to better understand, compare and further analyze the (potential) effects that specific design features, and their combinations, have on information overload, and to use these features accordingly to improve online review systems for consumers "Sorry, too much information" designing online review systems that support information search and processing Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch, Ralf Knackstedt Design feature (dpeaa)DE-206 Information overload (dpeaa)DE-206 Online review system (dpeaa)DE-206 Taxonomy (dpeaa)DE-206
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title	"Sorry, too much information" designing online review systems that support information search and processing
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title_full	"Sorry, too much information" designing online review systems that support information search and processing Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch, Ralf Knackstedt
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title_sub	designing online review systems that support information search and processing
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title_sort	"sorry, too much information"designing online review systems that support information search and processing
title_auth	"Sorry, too much information" designing online review systems that support information search and processing
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container_issue	1
title_short	"Sorry, too much information"
url	https://link.springer.com/content/pdf/10.1007/s12525-023-00664-1.pdf https://doi.org/10.1007/s12525-023-00664-1
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doi_str	10.1007/s12525-023-00664-1
callnumber-a	--%%--
up_date	2024-07-04T12:10:48.516Z
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"><subfield code="2">26</subfield><subfield code="1">00</subfield><subfield code="x">DE-206</subfield><subfield code="b">When faced with a large number of reviews, customers can easily be overwhelmed by information overload. To address this problem, review systems have introduced design features aimed at improving the scanning, reading, and processing of online reviews. Though previous research has examined the effect of selected design features on information overload, a comprehensive and up-to-date overview of these features remains outstanding. We therefore develop and evaluate a taxonomy for information search and processing in online review systems. Based on a sample of 65 review systems, drawn from a variety of online platform environments, our taxonomy presents 50 distinct characteristics alongside the knowledge status quo of the features currently implemented. Our study enables both scholars and practitioners to better understand, compare and further analyze the (potential) effects that specific design features, and their combinations, have on information overload, and to use these features accordingly to improve online review systems for consumers.</subfield></datafield></record></collection>
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"Sorry, too much information" : designing online review systems that support information search and processing

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