Service innovation capability : a systematic literature review and research agenda

Gespeichert in:

Autor*in:	Blommerde, Tadhg [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2023

Schlagwörter:	Systematic literature review framework review service innovation capability (SIC) SPAR-4-SLR TCCM

Übergeordnetes Werk:	Enthalten in: The service industries journal - London : Frank Cass, 1981, 43(2023), 15/16, Seite 1197-1227
Übergeordnetes Werk:	volume:43 ; year:2023 ; number:15/16 ; pages:1197-1227

Links:	Link aufrufen Link aufrufen

DOI / URN:	10.1080/02642069.2023.2249830

Katalog-ID:	1870171136

Internformat


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allfields	10.1080/02642069.2023.2249830 doi (DE-627)1870171136 (DE-599)KXP1870171136 DE-627 ger DE-627 rda eng Blommerde, Tadhg verfasserin aut Service innovation capability a systematic literature review and research agenda Tadhg Blommerde 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Systematic literature review (dpeaa)DE-206 framework review (dpeaa)DE-206 service innovation capability (SIC) (dpeaa)DE-206 SPAR-4-SLR (dpeaa)DE-206 TCCM (dpeaa)DE-206 Enthalten in The service industries journal London : Frank Cass, 1981 43(2023), 15/16, Seite 1197-1227 Online-Ressource (DE-627)34135192X (DE-600)2067915-4 (DE-576)26325416X 1743-9507 nnns volume:43 year:2023 number:15/16 pages:1197-1227 https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 Verlag kostenfrei https://doi.org/10.1080/02642069.2023.2249830 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_110 GBV_ILN_120 GBV_ILN_151 GBV_ILN_152 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 43 2023 15/16 1197-1227 26 01 0206 440621285X x1z 14-11-23 2403 01 DE-LFER 4425426657 00 --%%-- --%%-- n --%%-- l01 05-12-23 2403 01 DE-LFER https://doi.org/10.1080/02642069.2023.2249830 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 26 00 DE-206 Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.
spelling	10.1080/02642069.2023.2249830 doi (DE-627)1870171136 (DE-599)KXP1870171136 DE-627 ger DE-627 rda eng Blommerde, Tadhg verfasserin aut Service innovation capability a systematic literature review and research agenda Tadhg Blommerde 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Systematic literature review (dpeaa)DE-206 framework review (dpeaa)DE-206 service innovation capability (SIC) (dpeaa)DE-206 SPAR-4-SLR (dpeaa)DE-206 TCCM (dpeaa)DE-206 Enthalten in The service industries journal London : Frank Cass, 1981 43(2023), 15/16, Seite 1197-1227 Online-Ressource (DE-627)34135192X (DE-600)2067915-4 (DE-576)26325416X 1743-9507 nnns volume:43 year:2023 number:15/16 pages:1197-1227 https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 Verlag kostenfrei https://doi.org/10.1080/02642069.2023.2249830 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_110 GBV_ILN_120 GBV_ILN_151 GBV_ILN_152 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 43 2023 15/16 1197-1227 26 01 0206 440621285X x1z 14-11-23 2403 01 DE-LFER 4425426657 00 --%%-- --%%-- n --%%-- l01 05-12-23 2403 01 DE-LFER https://doi.org/10.1080/02642069.2023.2249830 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 26 00 DE-206 Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.
allfields_unstemmed	10.1080/02642069.2023.2249830 doi (DE-627)1870171136 (DE-599)KXP1870171136 DE-627 ger DE-627 rda eng Blommerde, Tadhg verfasserin aut Service innovation capability a systematic literature review and research agenda Tadhg Blommerde 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Systematic literature review (dpeaa)DE-206 framework review (dpeaa)DE-206 service innovation capability (SIC) (dpeaa)DE-206 SPAR-4-SLR (dpeaa)DE-206 TCCM (dpeaa)DE-206 Enthalten in The service industries journal London : Frank Cass, 1981 43(2023), 15/16, Seite 1197-1227 Online-Ressource (DE-627)34135192X (DE-600)2067915-4 (DE-576)26325416X 1743-9507 nnns volume:43 year:2023 number:15/16 pages:1197-1227 https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 Verlag kostenfrei https://doi.org/10.1080/02642069.2023.2249830 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_110 GBV_ILN_120 GBV_ILN_151 GBV_ILN_152 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 43 2023 15/16 1197-1227 26 01 0206 440621285X x1z 14-11-23 2403 01 DE-LFER 4425426657 00 --%%-- --%%-- n --%%-- l01 05-12-23 2403 01 DE-LFER https://doi.org/10.1080/02642069.2023.2249830 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 26 00 DE-206 Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.
allfieldsGer	10.1080/02642069.2023.2249830 doi (DE-627)1870171136 (DE-599)KXP1870171136 DE-627 ger DE-627 rda eng Blommerde, Tadhg verfasserin aut Service innovation capability a systematic literature review and research agenda Tadhg Blommerde 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Systematic literature review (dpeaa)DE-206 framework review (dpeaa)DE-206 service innovation capability (SIC) (dpeaa)DE-206 SPAR-4-SLR (dpeaa)DE-206 TCCM (dpeaa)DE-206 Enthalten in The service industries journal London : Frank Cass, 1981 43(2023), 15/16, Seite 1197-1227 Online-Ressource (DE-627)34135192X (DE-600)2067915-4 (DE-576)26325416X 1743-9507 nnns volume:43 year:2023 number:15/16 pages:1197-1227 https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 Verlag kostenfrei https://doi.org/10.1080/02642069.2023.2249830 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_110 GBV_ILN_120 GBV_ILN_151 GBV_ILN_152 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 43 2023 15/16 1197-1227 26 01 0206 440621285X x1z 14-11-23 2403 01 DE-LFER 4425426657 00 --%%-- --%%-- n --%%-- l01 05-12-23 2403 01 DE-LFER https://doi.org/10.1080/02642069.2023.2249830 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 26 00 DE-206 Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.
allfieldsSound	10.1080/02642069.2023.2249830 doi (DE-627)1870171136 (DE-599)KXP1870171136 DE-627 ger DE-627 rda eng Blommerde, Tadhg verfasserin aut Service innovation capability a systematic literature review and research agenda Tadhg Blommerde 2023 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Systematic literature review (dpeaa)DE-206 framework review (dpeaa)DE-206 service innovation capability (SIC) (dpeaa)DE-206 SPAR-4-SLR (dpeaa)DE-206 TCCM (dpeaa)DE-206 Enthalten in The service industries journal London : Frank Cass, 1981 43(2023), 15/16, Seite 1197-1227 Online-Ressource (DE-627)34135192X (DE-600)2067915-4 (DE-576)26325416X 1743-9507 nnns volume:43 year:2023 number:15/16 pages:1197-1227 https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 Verlag kostenfrei https://doi.org/10.1080/02642069.2023.2249830 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_110 GBV_ILN_120 GBV_ILN_151 GBV_ILN_152 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4393 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 43 2023 15/16 1197-1227 26 01 0206 440621285X x1z 14-11-23 2403 01 DE-LFER 4425426657 00 --%%-- --%%-- n --%%-- l01 05-12-23 2403 01 DE-LFER https://doi.org/10.1080/02642069.2023.2249830 2403 01 DE-LFER https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830 26 00 DE-206 Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.
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source	Enthalten in The service industries journal 43(2023), 15/16, Seite 1197-1227 volume:43 year:2023 number:15/16 pages:1197-1227
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topic_title	26 00 DE-206 Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified Service innovation capability a systematic literature review and research agenda Tadhg Blommerde Systematic literature review (dpeaa)DE-206 framework review (dpeaa)DE-206 service innovation capability (SIC) (dpeaa)DE-206 SPAR-4-SLR (dpeaa)DE-206 TCCM (dpeaa)DE-206
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Service innovation capability : a systematic literature review and research agenda

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