The impact of user emotions on intentions to continue using online food delivery applications : the influence of application quality attributes

This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data process...
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Autor*in:	Handayani, Putu Wuri [verfasserIn] Azzizah, Safa Fathya [verfasserIn] Annisa, Audrey [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2022

Rechteinformationen:	Open Access Namensnennung 4.0 International ; CC BY 4.0

Schlagwörter:	Indonesia continuous usage intention food delivery applications' quality attributes online food delivery applications user emotions

Übergeordnetes Werk:	Enthalten in: Cogent business & management - London : Taylor & Francis, 2014, 9(2022), 1, Artikel-ID 2133797, Seite 1-20
Übergeordnetes Werk:	volume:9 ; year:2022 ; number:1 ; elocationid:2133797 ; pages:1-20

Links:	Link aufrufen Link aufrufen Link aufrufen

DOI / URN:	10.1080/23311975.2022.2133797

Katalog-ID:	1876519770

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allfields	10.1080/23311975.2022.2133797 doi 10419/289286 hdl (DE-627)1876519770 (DE-599)KXP1876519770 DE-627 ger DE-627 rda eng Handayani, Putu Wuri verfasserin (DE-588)1219156310 (DE-627)1734912529 aut The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes Putu Wuri Handayani, Safa Fathya Azzizah and Audrey Annisa 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Indonesia (dpeaa)DE-206 continuous usage intention (dpeaa)DE-206 food delivery applications' quality attributes (dpeaa)DE-206 online food delivery applications (dpeaa)DE-206 user emotions (dpeaa)DE-206 Azzizah, Safa Fathya verfasserin (DE-588)1316270416 (DE-627)1878366424 aut Annisa, Audrey verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 9(2022), 1, Artikel-ID 2133797, Seite 1-20 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:9 year:2022 number:1 elocationid:2133797 pages:1-20 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2022.2133797 Verlag kostenfrei https://doi.org/10.1080/23311975.2022.2133797 Resolving-System kostenfrei https://hdl.handle.net/10419/289286 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 9 2022 1 2133797 1-20 26 01 0206 4441901712 x1z 20-12-23 2403 01 DE-LFER 4453102399 00 --%%-- --%%-- n --%%-- l01 10-01-24 2403 01 DE-LFER https://doi.org/10.1080/23311975.2022.2133797
spelling	10.1080/23311975.2022.2133797 doi 10419/289286 hdl (DE-627)1876519770 (DE-599)KXP1876519770 DE-627 ger DE-627 rda eng Handayani, Putu Wuri verfasserin (DE-588)1219156310 (DE-627)1734912529 aut The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes Putu Wuri Handayani, Safa Fathya Azzizah and Audrey Annisa 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Indonesia (dpeaa)DE-206 continuous usage intention (dpeaa)DE-206 food delivery applications' quality attributes (dpeaa)DE-206 online food delivery applications (dpeaa)DE-206 user emotions (dpeaa)DE-206 Azzizah, Safa Fathya verfasserin (DE-588)1316270416 (DE-627)1878366424 aut Annisa, Audrey verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 9(2022), 1, Artikel-ID 2133797, Seite 1-20 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:9 year:2022 number:1 elocationid:2133797 pages:1-20 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2022.2133797 Verlag kostenfrei https://doi.org/10.1080/23311975.2022.2133797 Resolving-System kostenfrei https://hdl.handle.net/10419/289286 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 9 2022 1 2133797 1-20 26 01 0206 4441901712 x1z 20-12-23 2403 01 DE-LFER 4453102399 00 --%%-- --%%-- n --%%-- l01 10-01-24 2403 01 DE-LFER https://doi.org/10.1080/23311975.2022.2133797
allfields_unstemmed	10.1080/23311975.2022.2133797 doi 10419/289286 hdl (DE-627)1876519770 (DE-599)KXP1876519770 DE-627 ger DE-627 rda eng Handayani, Putu Wuri verfasserin (DE-588)1219156310 (DE-627)1734912529 aut The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes Putu Wuri Handayani, Safa Fathya Azzizah and Audrey Annisa 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Indonesia (dpeaa)DE-206 continuous usage intention (dpeaa)DE-206 food delivery applications' quality attributes (dpeaa)DE-206 online food delivery applications (dpeaa)DE-206 user emotions (dpeaa)DE-206 Azzizah, Safa Fathya verfasserin (DE-588)1316270416 (DE-627)1878366424 aut Annisa, Audrey verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 9(2022), 1, Artikel-ID 2133797, Seite 1-20 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:9 year:2022 number:1 elocationid:2133797 pages:1-20 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2022.2133797 Verlag kostenfrei https://doi.org/10.1080/23311975.2022.2133797 Resolving-System kostenfrei https://hdl.handle.net/10419/289286 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 9 2022 1 2133797 1-20 26 01 0206 4441901712 x1z 20-12-23 2403 01 DE-LFER 4453102399 00 --%%-- --%%-- n --%%-- l01 10-01-24 2403 01 DE-LFER https://doi.org/10.1080/23311975.2022.2133797
allfieldsGer	10.1080/23311975.2022.2133797 doi 10419/289286 hdl (DE-627)1876519770 (DE-599)KXP1876519770 DE-627 ger DE-627 rda eng Handayani, Putu Wuri verfasserin (DE-588)1219156310 (DE-627)1734912529 aut The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes Putu Wuri Handayani, Safa Fathya Azzizah and Audrey Annisa 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Indonesia (dpeaa)DE-206 continuous usage intention (dpeaa)DE-206 food delivery applications' quality attributes (dpeaa)DE-206 online food delivery applications (dpeaa)DE-206 user emotions (dpeaa)DE-206 Azzizah, Safa Fathya verfasserin (DE-588)1316270416 (DE-627)1878366424 aut Annisa, Audrey verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 9(2022), 1, Artikel-ID 2133797, Seite 1-20 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:9 year:2022 number:1 elocationid:2133797 pages:1-20 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2022.2133797 Verlag kostenfrei https://doi.org/10.1080/23311975.2022.2133797 Resolving-System kostenfrei https://hdl.handle.net/10419/289286 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 9 2022 1 2133797 1-20 26 01 0206 4441901712 x1z 20-12-23 2403 01 DE-LFER 4453102399 00 --%%-- --%%-- n --%%-- l01 10-01-24 2403 01 DE-LFER https://doi.org/10.1080/23311975.2022.2133797
allfieldsSound	10.1080/23311975.2022.2133797 doi 10419/289286 hdl (DE-627)1876519770 (DE-599)KXP1876519770 DE-627 ger DE-627 rda eng Handayani, Putu Wuri verfasserin (DE-588)1219156310 (DE-627)1734912529 aut The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes Putu Wuri Handayani, Safa Fathya Azzizah and Audrey Annisa 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier DE-206 Open Access Controlled Vocabulary for Access Rights http://purl.org/coar/access_right/c_abf2 This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications. DE-206 Namensnennung 4.0 International CC BY 4.0 cc https://creativecommons.org/licenses/by/4.0/ Indonesia (dpeaa)DE-206 continuous usage intention (dpeaa)DE-206 food delivery applications' quality attributes (dpeaa)DE-206 online food delivery applications (dpeaa)DE-206 user emotions (dpeaa)DE-206 Azzizah, Safa Fathya verfasserin (DE-588)1316270416 (DE-627)1878366424 aut Annisa, Audrey verfasserin aut Enthalten in Cogent business & management London : Taylor & Francis, 2014 9(2022), 1, Artikel-ID 2133797, Seite 1-20 Online-Ressource (DE-627)837953715 (DE-600)2837523-3 (DE-576)446658456 2331-1975 nnns volume:9 year:2022 number:1 elocationid:2133797 pages:1-20 https://www.tandfonline.com/doi/pdf/10.1080/23311975.2022.2133797 Verlag kostenfrei https://doi.org/10.1080/23311975.2022.2133797 Resolving-System kostenfrei https://hdl.handle.net/10419/289286 Resolving-System kostenfrei GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2034 GBV_ILN_2055 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 GBV_ILN_2403 GBV_ILN_2403 ISIL_DE-LFER AR 9 2022 1 2133797 1-20 26 01 0206 4441901712 x1z 20-12-23 2403 01 DE-LFER 4453102399 00 --%%-- --%%-- n --%%-- l01 10-01-24 2403 01 DE-LFER https://doi.org/10.1080/23311975.2022.2133797
language	English
source	Enthalten in Cogent business & management 9(2022), 1, Artikel-ID 2133797, Seite 1-20 volume:9 year:2022 number:1 elocationid:2133797 pages:1-20
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topic_facet	Indonesia continuous usage intention food delivery applications' quality attributes online food delivery applications user emotions
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container_title	Cogent business & management
authorswithroles_txt_mv	Handayani, Putu Wuri @@aut@@ Azzizah, Safa Fathya @@aut@@ Annisa, Audrey @@aut@@
publishDateDaySort_date	2022-01-01T00:00:00Z
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author	Handayani, Putu Wuri
spellingShingle	Handayani, Putu Wuri misc Indonesia misc continuous usage intention misc food delivery applications' quality attributes misc online food delivery applications misc user emotions The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes
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topic_title	The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes Putu Wuri Handayani, Safa Fathya Azzizah and Audrey Annisa Indonesia (dpeaa)DE-206 continuous usage intention (dpeaa)DE-206 food delivery applications' quality attributes (dpeaa)DE-206 online food delivery applications (dpeaa)DE-206 user emotions (dpeaa)DE-206
topic	misc Indonesia misc continuous usage intention misc food delivery applications' quality attributes misc online food delivery applications misc user emotions
topic_unstemmed	misc Indonesia misc continuous usage intention misc food delivery applications' quality attributes misc online food delivery applications misc user emotions
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title	The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes
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title_full	The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes Putu Wuri Handayani, Safa Fathya Azzizah and Audrey Annisa
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title_sub	the influence of application quality attributes
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title_sort	impact of user emotions on intentions to continue using online food delivery applicationsthe influence of application quality attributes
title_auth	The impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes
abstract	This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications.
abstractGer	This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications.
abstract_unstemmed	This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users' pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user's emotions on the user's continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications.
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title_short	The impact of user emotions on intentions to continue using online food delivery applications
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