A comprehensive analysis of service quality : a systematic literature review
Gespeichert in:
| Autor*in: |
Syed Muhammad Umer Saleem [verfasserIn] Che Azlan Bin Taib [verfasserIn] Maryam Ikram [verfasserIn] Mehmood, Waqas [verfasserIn] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2024 |
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| Schlagwörter: |
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| Übergeordnetes Werk: |
Enthalten in: Total quality management & business excellence - Abingdon : Routledge, Taylor & Francis Group, 2003, 35(2024), 9/10, Seite 1124-1166 |
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| Übergeordnetes Werk: |
volume:35 ; year:2024 ; number:9/10 ; pages:1124-1166 |
| Links: |
|---|
| DOI / URN: |
10.1080/14783363.2024.2357805 |
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| Katalog-ID: |
1899421009 |
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| 982 | |2 26 |1 00 |x DE-206 |b The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation. | ||
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10.1080/14783363.2024.2357805 doi (DE-627)1899421009 (DE-599)KXP1899421009 DE-627 ger DE-627 rda eng Syed Muhammad Umer Saleem verfasserin aut A comprehensive analysis of service quality a systematic literature review Syed Muhammad Umer Saleem, Che Azlan Taib, Maryam Ikram and Waqas Mehmood 2024 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier meta-literature review (dpeaa)DE-206 service quality (dpeaa)DE-206 systematic literature review (dpeaa)DE-206 VOS viewer (dpeaa)DE-206 Che Azlan Bin Taib verfasserin (DE-588)1129610950 (DE-627)884237419 (DE-576)486444309 aut Maryam Ikram verfasserin aut Mehmood, Waqas verfasserin (DE-588)1290877297 (DE-627)1847003567 aut Enthalten in Total quality management & business excellence Abingdon : Routledge, Taylor & Francis Group, 2003 35(2024), 9/10, Seite 1124-1166 Online-Ressource (DE-627)375964649 (DE-600)2129076-3 (DE-576)273900544 1478-3371 nnns volume:35 year:2024 number:9/10 pages:1124-1166 https://www.tandfonline.com/doi/pdf/10.1080/14783363.2024.2357805 Verlag lizenzpflichtig https://doi.org/10.1080/14783363.2024.2357805 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_39 GBV_ILN_60 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_100 GBV_ILN_110 GBV_ILN_151 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 35 2024 9/10 1124-1166 26 01 0206 4569979173 x1z 23-08-24 26 00 DE-206 The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation. |
| spelling |
10.1080/14783363.2024.2357805 doi (DE-627)1899421009 (DE-599)KXP1899421009 DE-627 ger DE-627 rda eng Syed Muhammad Umer Saleem verfasserin aut A comprehensive analysis of service quality a systematic literature review Syed Muhammad Umer Saleem, Che Azlan Taib, Maryam Ikram and Waqas Mehmood 2024 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier meta-literature review (dpeaa)DE-206 service quality (dpeaa)DE-206 systematic literature review (dpeaa)DE-206 VOS viewer (dpeaa)DE-206 Che Azlan Bin Taib verfasserin (DE-588)1129610950 (DE-627)884237419 (DE-576)486444309 aut Maryam Ikram verfasserin aut Mehmood, Waqas verfasserin (DE-588)1290877297 (DE-627)1847003567 aut Enthalten in Total quality management & business excellence Abingdon : Routledge, Taylor & Francis Group, 2003 35(2024), 9/10, Seite 1124-1166 Online-Ressource (DE-627)375964649 (DE-600)2129076-3 (DE-576)273900544 1478-3371 nnns volume:35 year:2024 number:9/10 pages:1124-1166 https://www.tandfonline.com/doi/pdf/10.1080/14783363.2024.2357805 Verlag lizenzpflichtig https://doi.org/10.1080/14783363.2024.2357805 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_39 GBV_ILN_60 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_100 GBV_ILN_110 GBV_ILN_151 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 35 2024 9/10 1124-1166 26 01 0206 4569979173 x1z 23-08-24 26 00 DE-206 The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation. |
| allfields_unstemmed |
10.1080/14783363.2024.2357805 doi (DE-627)1899421009 (DE-599)KXP1899421009 DE-627 ger DE-627 rda eng Syed Muhammad Umer Saleem verfasserin aut A comprehensive analysis of service quality a systematic literature review Syed Muhammad Umer Saleem, Che Azlan Taib, Maryam Ikram and Waqas Mehmood 2024 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier meta-literature review (dpeaa)DE-206 service quality (dpeaa)DE-206 systematic literature review (dpeaa)DE-206 VOS viewer (dpeaa)DE-206 Che Azlan Bin Taib verfasserin (DE-588)1129610950 (DE-627)884237419 (DE-576)486444309 aut Maryam Ikram verfasserin aut Mehmood, Waqas verfasserin (DE-588)1290877297 (DE-627)1847003567 aut Enthalten in Total quality management & business excellence Abingdon : Routledge, Taylor & Francis Group, 2003 35(2024), 9/10, Seite 1124-1166 Online-Ressource (DE-627)375964649 (DE-600)2129076-3 (DE-576)273900544 1478-3371 nnns volume:35 year:2024 number:9/10 pages:1124-1166 https://www.tandfonline.com/doi/pdf/10.1080/14783363.2024.2357805 Verlag lizenzpflichtig https://doi.org/10.1080/14783363.2024.2357805 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_39 GBV_ILN_60 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_100 GBV_ILN_110 GBV_ILN_151 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 35 2024 9/10 1124-1166 26 01 0206 4569979173 x1z 23-08-24 26 00 DE-206 The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation. |
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10.1080/14783363.2024.2357805 doi (DE-627)1899421009 (DE-599)KXP1899421009 DE-627 ger DE-627 rda eng Syed Muhammad Umer Saleem verfasserin aut A comprehensive analysis of service quality a systematic literature review Syed Muhammad Umer Saleem, Che Azlan Taib, Maryam Ikram and Waqas Mehmood 2024 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier meta-literature review (dpeaa)DE-206 service quality (dpeaa)DE-206 systematic literature review (dpeaa)DE-206 VOS viewer (dpeaa)DE-206 Che Azlan Bin Taib verfasserin (DE-588)1129610950 (DE-627)884237419 (DE-576)486444309 aut Maryam Ikram verfasserin aut Mehmood, Waqas verfasserin (DE-588)1290877297 (DE-627)1847003567 aut Enthalten in Total quality management & business excellence Abingdon : Routledge, Taylor & Francis Group, 2003 35(2024), 9/10, Seite 1124-1166 Online-Ressource (DE-627)375964649 (DE-600)2129076-3 (DE-576)273900544 1478-3371 nnns volume:35 year:2024 number:9/10 pages:1124-1166 https://www.tandfonline.com/doi/pdf/10.1080/14783363.2024.2357805 Verlag lizenzpflichtig https://doi.org/10.1080/14783363.2024.2357805 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_39 GBV_ILN_60 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_100 GBV_ILN_110 GBV_ILN_151 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 35 2024 9/10 1124-1166 26 01 0206 4569979173 x1z 23-08-24 26 00 DE-206 The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation. |
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10.1080/14783363.2024.2357805 doi (DE-627)1899421009 (DE-599)KXP1899421009 DE-627 ger DE-627 rda eng Syed Muhammad Umer Saleem verfasserin aut A comprehensive analysis of service quality a systematic literature review Syed Muhammad Umer Saleem, Che Azlan Taib, Maryam Ikram and Waqas Mehmood 2024 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier meta-literature review (dpeaa)DE-206 service quality (dpeaa)DE-206 systematic literature review (dpeaa)DE-206 VOS viewer (dpeaa)DE-206 Che Azlan Bin Taib verfasserin (DE-588)1129610950 (DE-627)884237419 (DE-576)486444309 aut Maryam Ikram verfasserin aut Mehmood, Waqas verfasserin (DE-588)1290877297 (DE-627)1847003567 aut Enthalten in Total quality management & business excellence Abingdon : Routledge, Taylor & Francis Group, 2003 35(2024), 9/10, Seite 1124-1166 Online-Ressource (DE-627)375964649 (DE-600)2129076-3 (DE-576)273900544 1478-3371 nnns volume:35 year:2024 number:9/10 pages:1124-1166 https://www.tandfonline.com/doi/pdf/10.1080/14783363.2024.2357805 Verlag lizenzpflichtig https://doi.org/10.1080/14783363.2024.2357805 Resolving-System lizenzpflichtig GBV_USEFLAG_U GBV_ILN_26 ISIL_DE-206 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_39 GBV_ILN_60 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_100 GBV_ILN_110 GBV_ILN_151 GBV_ILN_224 GBV_ILN_285 GBV_ILN_370 GBV_ILN_647 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 35 2024 9/10 1124-1166 26 01 0206 4569979173 x1z 23-08-24 26 00 DE-206 The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation. |
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26 00 DE-206 The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation A comprehensive analysis of service quality a systematic literature review Syed Muhammad Umer Saleem, Che Azlan Taib, Maryam Ikram and Waqas Mehmood meta-literature review (dpeaa)DE-206 service quality (dpeaa)DE-206 systematic literature review (dpeaa)DE-206 VOS viewer (dpeaa)DE-206 |
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code="a">GBV_ILN_4305</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4306</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4307</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4313</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4322</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4323</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4324</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4325</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4326</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4335</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4338</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4393</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4700</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">35</subfield><subfield code="j">2024</subfield><subfield code="e">9/10</subfield><subfield code="h">1124-1166</subfield></datafield><datafield tag="980" ind1=" " ind2=" "><subfield code="2">26</subfield><subfield code="1">01</subfield><subfield code="x">0206</subfield><subfield code="b">4569979173</subfield><subfield code="y">x1z</subfield><subfield code="z">23-08-24</subfield></datafield><datafield tag="982" ind1=" " ind2=" "><subfield code="2">26</subfield><subfield code="1">00</subfield><subfield code="x">DE-206</subfield><subfield code="b">The goal of this research is to provide researchers with a comprehensive literature review while demonstrating how service quality (SQ) led to the development of viable research avenues for future analysis and research. In this study, the review protocol PRISMA approach and meta-literature review are used to analyse the relevant literature using the Scopus database from 1984 to 2023. This analysis takes into account top authors, top keywords by using Publish or Perish and page rank analysis by using Gephi software. Second, the VOS viewer is employed to engage in co-citation analysis and keyword co-occurrence analysis aiding in uncovering the core literature and research within this area of study. Initially, analysis reveals that the number of publications follows a general upward trend. Top authors and SQ keywords were identified in the most-cited papers in the Scopus database. The United States, followed by India, Hong Kong, Jordan, and the Philippines, published most of these papers. This study critically analysed data characteristics, labels, measures objectives and key findings of SQ top-cited papers. In addition, this paper provides additional details regarding the evolution of the research topic's trends and offers insights into future research directions. Finally, this study additionally elaborated key results of 88 top-cited papers. The paper demonstrates that SQ is a topic when taken as a whole, is both relevant and emerging and it necessitates future research about the skills of business, management and accounting professionals, as well as their activities and how their customers perceive quality in an environment that is subject to continuous change. This is the first study to analyse and review relevant research on service quality using the review protocol PRISMA and meta-literature review. This is helpful for researchers since it allows them to easily grasp its development and trend. This evaluation indicates potential paths for future research and acts as a valuable reference for additional investigation.</subfield></datafield></record></collection>
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| score |
7.4000406 |