Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig

Gespeichert in:

Autor*in:	Hertwig, Andrea [verfasserIn] Klewer, Jörg [verfasserIn] Fleischer, Nadine [verfasserIn]

Format:	E-Artikel
Sprache:	Deutsch

Erschienen:	2012

Übergeordnetes Werk:	In: Heilberufe. HeilberufeScience - Wien : Springer Medizin, 2008, 3(2012), 1, Seite 18-24
Übergeordnetes Werk:	volume:3 ; year:2012 ; number:1 ; pages:18-24

Links:	Volltext

Katalog-ID:	687082307

Internformat


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245	1	0	\|a Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig \|c Andrea Hertwig, Jörg Klewer, Nadine Fleischer
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912			\|a GBV_USEFLAG_U
912			\|a GBV_ILN_375
912			\|a ISIL_DE-B1562
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912			\|a GBV_ILN_11
912			\|a GBV_ILN_20
912			\|a GBV_ILN_22
912			\|a GBV_ILN_23
912			\|a GBV_ILN_24
912			\|a GBV_ILN_31
912			\|a GBV_ILN_32
912			\|a GBV_ILN_39
912			\|a GBV_ILN_40
912			\|a GBV_ILN_60
912			\|a GBV_ILN_62
912			\|a GBV_ILN_63
912			\|a GBV_ILN_65
912			\|a GBV_ILN_69
912			\|a GBV_ILN_70
912			\|a GBV_ILN_73
912			\|a GBV_ILN_74
912			\|a GBV_ILN_90
912			\|a GBV_ILN_95
912			\|a GBV_ILN_100
912			\|a GBV_ILN_101
912			\|a GBV_ILN_105
912			\|a GBV_ILN_110
912			\|a GBV_ILN_120
912			\|a GBV_ILN_138
912			\|a GBV_ILN_150
912			\|a GBV_ILN_151
912			\|a GBV_ILN_161
912			\|a GBV_ILN_170
912			\|a GBV_ILN_171
912			\|a GBV_ILN_187
912			\|a GBV_ILN_213
912			\|a GBV_ILN_224
912			\|a GBV_ILN_230
912			\|a GBV_ILN_250
912			\|a GBV_ILN_281
912			\|a GBV_ILN_285
912			\|a GBV_ILN_293
912			\|a GBV_ILN_370
912			\|a GBV_ILN_602
912			\|a GBV_ILN_636
912			\|a GBV_ILN_702
912			\|a GBV_ILN_2001
912			\|a GBV_ILN_2003
912			\|a GBV_ILN_2004
912			\|a GBV_ILN_2005
912			\|a GBV_ILN_2006
912			\|a GBV_ILN_2007
912			\|a GBV_ILN_2009
912			\|a GBV_ILN_2010
912			\|a GBV_ILN_2011
912			\|a GBV_ILN_2014
912			\|a GBV_ILN_2015
912			\|a GBV_ILN_2020
912			\|a GBV_ILN_2021
912			\|a GBV_ILN_2025
912			\|a GBV_ILN_2026
912			\|a GBV_ILN_2027
912			\|a GBV_ILN_2031
912			\|a GBV_ILN_2034
912			\|a GBV_ILN_2037
912			\|a GBV_ILN_2038
912			\|a GBV_ILN_2039
912			\|a GBV_ILN_2044
912			\|a GBV_ILN_2048
912			\|a GBV_ILN_2049
912			\|a GBV_ILN_2050
912			\|a GBV_ILN_2055
912			\|a GBV_ILN_2057
912			\|a GBV_ILN_2059
912			\|a GBV_ILN_2061
912			\|a GBV_ILN_2064
912			\|a GBV_ILN_2065
912			\|a GBV_ILN_2068
912			\|a GBV_ILN_2070
912			\|a GBV_ILN_2086
912			\|a GBV_ILN_2088
912			\|a GBV_ILN_2093
912			\|a GBV_ILN_2106
912			\|a GBV_ILN_2107
912			\|a GBV_ILN_2108
912			\|a GBV_ILN_2110
912			\|a GBV_ILN_2111
912			\|a GBV_ILN_2112
912			\|a GBV_ILN_2113
912			\|a GBV_ILN_2116
912			\|a GBV_ILN_2118
912			\|a GBV_ILN_2119
912			\|a GBV_ILN_2122
912			\|a GBV_ILN_2129
912			\|a GBV_ILN_2143
912			\|a GBV_ILN_2144
912			\|a GBV_ILN_2147
912			\|a GBV_ILN_2148
912			\|a GBV_ILN_2152
912			\|a GBV_ILN_2153
912			\|a GBV_ILN_2188
912			\|a GBV_ILN_2190
912			\|a GBV_ILN_2232
912			\|a GBV_ILN_2336
912			\|a GBV_ILN_2339
912			\|a GBV_ILN_2424
912			\|a GBV_ILN_2446
912			\|a GBV_ILN_2470
912			\|a GBV_ILN_2472
912			\|a GBV_ILN_2507
912			\|a GBV_ILN_2522
912			\|a GBV_ILN_2548
912			\|a GBV_ILN_4012
912			\|a GBV_ILN_4035
912			\|a GBV_ILN_4037
912			\|a GBV_ILN_4046
912			\|a GBV_ILN_4112
912			\|a GBV_ILN_4125
912			\|a GBV_ILN_4126
912			\|a GBV_ILN_4242
912			\|a GBV_ILN_4246
912			\|a GBV_ILN_4249
912			\|a GBV_ILN_4251
912			\|a GBV_ILN_4305
912			\|a GBV_ILN_4306
912			\|a GBV_ILN_4307
912			\|a GBV_ILN_4313
912			\|a GBV_ILN_4322
912			\|a GBV_ILN_4323
912			\|a GBV_ILN_4324
912			\|a GBV_ILN_4325
912			\|a GBV_ILN_4326
912			\|a GBV_ILN_4333
912			\|a GBV_ILN_4334
912			\|a GBV_ILN_4336
912			\|a GBV_ILN_4338
912			\|a GBV_ILN_4393
912			\|a GBV_ILN_4700
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952			\|d 3 \|j 2012 \|e 1 \|h 18-24
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982			\|2 375 \|1 00 \|x DE-B1562 \|8 05 \|0 (DE-627)545413486 \|a Beratung
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982			\|2 375 \|1 00 \|x DE-B1562 \|8 51 \|a Erstkontakt
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Indexfelder

author_variant	a h ah j k jk n f nf
matchkey_str	article:21902100:2012----::nlsdseeoicekneesknatudebrtnsepcsnttornfeei
hierarchy_sort_str	2012
publishDate	2012
allfields	(DE-627)687082307 (DE-599)GBV687082307 DE-627 ger DE-627 rakwb ger Hertwig, Andrea verfasserin aut Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig Andrea Hertwig, Jörg Klewer, Nadine Fleischer 2012 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Klewer, Jörg verfasserin aut Fleischer, Nadine verfasserin aut In Heilberufe. HeilberufeScience Wien : Springer Medizin, 2008 3(2012), 1, Seite 18-24 Online-Ressource (DE-627)611727110 (DE-600)2520889-5 (DE-576)318518155 2190-2100 nnns volume:3 year:2012 number:1 pages:18-24 http://dx.doi.org/10.1007/s16024-011-0039-2 Resolving-System Volltext GBV_USEFLAG_U GBV_ILN_375 ISIL_DE-B1562 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2339 GBV_ILN_2424 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 3 2012 1 18-24 375 01 4375 129608213X za Zugriff nur innerhalb des DZA z 23-02-12 375 00 DE-B1562 00 (DE-627)54542108X Kundenorientierung 375 00 DE-B1562 01 (DE-627)545427665 Stationäre Einrichtung 375 00 DE-B1562 02 (DE-627)545411718 Altenpflegeheim 375 00 DE-B1562 03 (DE-627)545429943 Werbung 375 00 DE-B1562 04 (DE-627)545420431 Kontakt 375 00 DE-B1562 05 (DE-627)545413486 Beratung 375 00 DE-B1562 06 (DE-627)545421608 Leipzig 375 00 DE-B1562 50 Beratungsgespräch 375 00 DE-B1562 51 Erstkontakt 375 00 DE-B1562 00 (DE-627)549575545 14 Heime/Heimunterbringung 375 01 4375 za
spelling	(DE-627)687082307 (DE-599)GBV687082307 DE-627 ger DE-627 rakwb ger Hertwig, Andrea verfasserin aut Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig Andrea Hertwig, Jörg Klewer, Nadine Fleischer 2012 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Klewer, Jörg verfasserin aut Fleischer, Nadine verfasserin aut In Heilberufe. HeilberufeScience Wien : Springer Medizin, 2008 3(2012), 1, Seite 18-24 Online-Ressource (DE-627)611727110 (DE-600)2520889-5 (DE-576)318518155 2190-2100 nnns volume:3 year:2012 number:1 pages:18-24 http://dx.doi.org/10.1007/s16024-011-0039-2 Resolving-System Volltext GBV_USEFLAG_U GBV_ILN_375 ISIL_DE-B1562 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2339 GBV_ILN_2424 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 3 2012 1 18-24 375 01 4375 129608213X za Zugriff nur innerhalb des DZA z 23-02-12 375 00 DE-B1562 00 (DE-627)54542108X Kundenorientierung 375 00 DE-B1562 01 (DE-627)545427665 Stationäre Einrichtung 375 00 DE-B1562 02 (DE-627)545411718 Altenpflegeheim 375 00 DE-B1562 03 (DE-627)545429943 Werbung 375 00 DE-B1562 04 (DE-627)545420431 Kontakt 375 00 DE-B1562 05 (DE-627)545413486 Beratung 375 00 DE-B1562 06 (DE-627)545421608 Leipzig 375 00 DE-B1562 50 Beratungsgespräch 375 00 DE-B1562 51 Erstkontakt 375 00 DE-B1562 00 (DE-627)549575545 14 Heime/Heimunterbringung 375 01 4375 za
allfields_unstemmed	(DE-627)687082307 (DE-599)GBV687082307 DE-627 ger DE-627 rakwb ger Hertwig, Andrea verfasserin aut Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig Andrea Hertwig, Jörg Klewer, Nadine Fleischer 2012 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Klewer, Jörg verfasserin aut Fleischer, Nadine verfasserin aut In Heilberufe. HeilberufeScience Wien : Springer Medizin, 2008 3(2012), 1, Seite 18-24 Online-Ressource (DE-627)611727110 (DE-600)2520889-5 (DE-576)318518155 2190-2100 nnns volume:3 year:2012 number:1 pages:18-24 http://dx.doi.org/10.1007/s16024-011-0039-2 Resolving-System Volltext GBV_USEFLAG_U GBV_ILN_375 ISIL_DE-B1562 SYSFLAG_1 GBV_KXP GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2339 GBV_ILN_2424 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4012 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 3 2012 1 18-24 375 01 4375 129608213X za Zugriff nur innerhalb des DZA z 23-02-12 375 00 DE-B1562 00 (DE-627)54542108X Kundenorientierung 375 00 DE-B1562 01 (DE-627)545427665 Stationäre Einrichtung 375 00 DE-B1562 02 (DE-627)545411718 Altenpflegeheim 375 00 DE-B1562 03 (DE-627)545429943 Werbung 375 00 DE-B1562 04 (DE-627)545420431 Kontakt 375 00 DE-B1562 05 (DE-627)545413486 Beratung 375 00 DE-B1562 06 (DE-627)545421608 Leipzig 375 00 DE-B1562 50 Beratungsgespräch 375 00 DE-B1562 51 Erstkontakt 375 00 DE-B1562 00 (DE-627)549575545 14 Heime/Heimunterbringung 375 01 4375 za
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source	In Heilberufe. HeilberufeScience 3(2012), 1, Seite 18-24 volume:3 year:2012 number:1 pages:18-24
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container_title	Heilberufe. HeilberufeScience
authorswithroles_txt_mv	Hertwig, Andrea @@aut@@ Klewer, Jörg @@aut@@ Fleischer, Nadine @@aut@@
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author	Hertwig, Andrea
spellingShingle	Hertwig, Andrea 375 Kundenorientierung 375 Stationäre Einrichtung 375 Altenpflegeheim 375 Werbung 375 Kontakt 375 Beratung 375 Leipzig 375 Beratungsgespräch 375 Erstkontakt Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig
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title	Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig
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title_full	Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig Andrea Hertwig, Jörg Klewer, Nadine Fleischer
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title_sort	analyse des telefonischen kundenerstkontakts und des beratungsgesprächs in stationären pflegeeinrichtungen in der stadt leipzig
title_auth	Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig
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container_issue	1
title_short	Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig
url	http://dx.doi.org/10.1007/s16024-011-0039-2
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author2	Klewer, Jörg Fleischer, Nadine
author2Str	Klewer, Jörg Fleischer, Nadine
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up_date	2024-07-04T17:18:18.695Z
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Analyse des telefonischen Kundenerstkontakts und des Beratungsgesprächs in stationären Pflegeeinrichtungen in der Stadt Leipzig

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