How could a 3-step coaching model help executives handle workplace conflict?
Relationship conflict at work is common and can have substantial negative effects for individual wellbeing and organisational productivity. A literature review identified a lack of empirically-evidenced conflict coaching models. This Action Research study developed a 3-step coaching model and evalua...
Ausführliche Beschreibung
Autor*in: |
Sarah Hughes [verfasserIn] |
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E-Artikel |
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Sprache: |
Englisch |
Erschienen: |
2019 |
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Übergeordnetes Werk: |
In: International Journal of Evidence Based Coaching and Mentoring - Oxford Brookes University, 2018, (2019), S13, Seite 16-31 |
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Übergeordnetes Werk: |
year:2019 ; number:S13 ; pages:16-31 |
Links: |
Link aufrufen |
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DOI / URN: |
10.24384/jzdx-j617 |
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Katalog-ID: |
DOAJ002733811 |
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Relationship conflict at work is common and can have substantial negative effects for individual wellbeing and organisational productivity. A literature review identified a lack of empirically-evidenced conflict coaching models. This Action Research study developed a 3-step coaching model and evaluated its usefulness to three private sector executives. The model helped executives develop self-awareness, other-awareness, conflict communication skills and emotional management skills, which were found to be necessary to manage conflict effectively. Organisational restructuring and email communication were identified as conflict triggers. These findings have value for executives, organisations, executive coaches and their supervisors. |
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