Controle de qualidade em atenção primária à saúde. I A satisfação do usuário Quality control in primary health care. I Consumer satisfaction

Neste trabalho, o primeiro de uma série visando desenvolver uma metodologia para a avaliação da qualidade dos serviços ambulatoriais, uma amostra de 270 freqüentadores de uma unidade de saúde de Pelotas (RS), submetida a quatro versões de um mesmo questionário, foi solicitada a expressar sua satisfa...
Ausführliche Beschreibung

Gespeichert in:

Autor*in:	Kurt Kloetzel [verfasserIn] Anete Machado Bertoni [verfasserIn] Maristela Costa Irazoqui [verfasserIn] Valdaci Padão Garcia Campos [verfasserIn] Rosane Nunes dos Santos [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch ; Spanisch ; Portugiesisch

Erschienen:	1998

Schlagwörter:	Satisfação dos Consumidores dos Serviços de Saúde Controle de Qualidade Cuidados Primários de Saúde Consumer Satisfaction Quality Control Primary Health Care

Übergeordnetes Werk:	In: Cadernos de Saúde Pública - Escola Nacional de Saúde Pública, Fundação Oswaldo Cruz, 2004, 14(1998), 3, Seite 263-268
Übergeordnetes Werk:	volume:14 ; year:1998 ; number:3 ; pages:263-268

Links:	Link aufrufen Link aufrufen Link aufrufen Journal toc Journal toc

DOI / URN:	10.1590/S0102-311X1998000300020

Katalog-ID:	DOAJ020595115

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spelling	10.1590/S0102-311X1998000300020 doi (DE-627)DOAJ020595115 (DE-599)DOAJe6a3232b235d4905b9ac0e27f855d522 DE-627 ger DE-627 rakwb eng spa por RA1-1270 Kurt Kloetzel verfasserin aut Controle de qualidade em atenção primária à saúde. I A satisfação do usuário Quality control in primary health care. I Consumer satisfaction 1998 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Neste trabalho, o primeiro de uma série visando desenvolver uma metodologia para a avaliação da qualidade dos serviços ambulatoriais, uma amostra de 270 freqüentadores de uma unidade de saúde de Pelotas (RS), submetida a quatro versões de um mesmo questionário, foi solicitada a expressar sua satisfação com respeito a diferentes aspectos do atendimento. A comparação dos resultados demonstrou excelente concordância, embora a sensibilidade dos métodos variasse. Conclui-se que a satisfação expressa pelo usuário é um parâmetro facilmente mensurável, podendo tornar-se um instrumento útil na orientação das medidas corretivas.<br<In this paper, the first of a series dealing with the development of a methodology for assessing quality of ambulatory care, a sample of 270 outpatients from the same health center were presented with a list of 12 questions. Although different versions of the questionnaire were tested, we found a high degree of agreement between the results. The findings indicate that the parameter "satisfaction" lends itself readily to measurement, thus becoming a useful instrument for guiding active intervention. Satisfação dos Consumidores dos Serviços de Saúde Controle de Qualidade Cuidados Primários de Saúde Consumer Satisfaction Quality Control Primary Health Care Medicine R Public aspects of medicine Anete Machado Bertoni verfasserin aut Maristela Costa Irazoqui verfasserin aut Valdaci Padão Garcia Campos verfasserin aut Rosane Nunes dos Santos verfasserin aut In Cadernos de Saúde Pública Escola Nacional de Saúde Pública, Fundação Oswaldo Cruz, 2004 14(1998), 3, Seite 263-268 (DE-627)324484798 (DE-600)2027139-6 16784464 nnns volume:14 year:1998 number:3 pages:263-268 https://doi.org/10.1590/S0102-311X1998000300020 kostenfrei https://doaj.org/article/e6a3232b235d4905b9ac0e27f855d522 kostenfrei http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0102-311X1998000300020 kostenfrei https://doaj.org/toc/0102-311X Journal toc kostenfrei https://doaj.org/toc/1678-4464 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ SSG-OLC-PHA GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_73 GBV_ILN_74 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 14 1998 3 263-268
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callnumber-first	R - Medicine
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spellingShingle	Kurt Kloetzel misc RA1-1270 misc Satisfação dos Consumidores dos Serviços de Saúde misc Controle de Qualidade misc Cuidados Primários de Saúde misc Consumer Satisfaction misc Quality Control misc Primary Health Care misc Medicine misc R misc Public aspects of medicine Controle de qualidade em atenção primária à saúde. I A satisfação do usuário Quality control in primary health care. I Consumer satisfaction
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topic_title	RA1-1270 Controle de qualidade em atenção primária à saúde. I A satisfação do usuário Quality control in primary health care. I Consumer satisfaction Satisfação dos Consumidores dos Serviços de Saúde Controle de Qualidade Cuidados Primários de Saúde Consumer Satisfaction Quality Control Primary Health Care
topic	misc RA1-1270 misc Satisfação dos Consumidores dos Serviços de Saúde misc Controle de Qualidade misc Cuidados Primários de Saúde misc Consumer Satisfaction misc Quality Control misc Primary Health Care misc Medicine misc R misc Public aspects of medicine
topic_unstemmed	misc RA1-1270 misc Satisfação dos Consumidores dos Serviços de Saúde misc Controle de Qualidade misc Cuidados Primários de Saúde misc Consumer Satisfaction misc Quality Control misc Primary Health Care misc Medicine misc R misc Public aspects of medicine
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title_auth	Controle de qualidade em atenção primária à saúde. I A satisfação do usuário Quality control in primary health care. I Consumer satisfaction
abstract	Neste trabalho, o primeiro de uma série visando desenvolver uma metodologia para a avaliação da qualidade dos serviços ambulatoriais, uma amostra de 270 freqüentadores de uma unidade de saúde de Pelotas (RS), submetida a quatro versões de um mesmo questionário, foi solicitada a expressar sua satisfação com respeito a diferentes aspectos do atendimento. A comparação dos resultados demonstrou excelente concordância, embora a sensibilidade dos métodos variasse. Conclui-se que a satisfação expressa pelo usuário é um parâmetro facilmente mensurável, podendo tornar-se um instrumento útil na orientação das medidas corretivas.<br<In this paper, the first of a series dealing with the development of a methodology for assessing quality of ambulatory care, a sample of 270 outpatients from the same health center were presented with a list of 12 questions. Although different versions of the questionnaire were tested, we found a high degree of agreement between the results. The findings indicate that the parameter "satisfaction" lends itself readily to measurement, thus becoming a useful instrument for guiding active intervention.
abstractGer	Neste trabalho, o primeiro de uma série visando desenvolver uma metodologia para a avaliação da qualidade dos serviços ambulatoriais, uma amostra de 270 freqüentadores de uma unidade de saúde de Pelotas (RS), submetida a quatro versões de um mesmo questionário, foi solicitada a expressar sua satisfação com respeito a diferentes aspectos do atendimento. A comparação dos resultados demonstrou excelente concordância, embora a sensibilidade dos métodos variasse. Conclui-se que a satisfação expressa pelo usuário é um parâmetro facilmente mensurável, podendo tornar-se um instrumento útil na orientação das medidas corretivas.<br<In this paper, the first of a series dealing with the development of a methodology for assessing quality of ambulatory care, a sample of 270 outpatients from the same health center were presented with a list of 12 questions. Although different versions of the questionnaire were tested, we found a high degree of agreement between the results. The findings indicate that the parameter "satisfaction" lends itself readily to measurement, thus becoming a useful instrument for guiding active intervention.
abstract_unstemmed	Neste trabalho, o primeiro de uma série visando desenvolver uma metodologia para a avaliação da qualidade dos serviços ambulatoriais, uma amostra de 270 freqüentadores de uma unidade de saúde de Pelotas (RS), submetida a quatro versões de um mesmo questionário, foi solicitada a expressar sua satisfação com respeito a diferentes aspectos do atendimento. A comparação dos resultados demonstrou excelente concordância, embora a sensibilidade dos métodos variasse. Conclui-se que a satisfação expressa pelo usuário é um parâmetro facilmente mensurável, podendo tornar-se um instrumento útil na orientação das medidas corretivas.<br<In this paper, the first of a series dealing with the development of a methodology for assessing quality of ambulatory care, a sample of 270 outpatients from the same health center were presented with a list of 12 questions. Although different versions of the questionnaire were tested, we found a high degree of agreement between the results. The findings indicate that the parameter "satisfaction" lends itself readily to measurement, thus becoming a useful instrument for guiding active intervention.
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title_short	Controle de qualidade em atenção primária à saúde. I A satisfação do usuário Quality control in primary health care. I Consumer satisfaction
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A comparação dos resultados demonstrou excelente concordância, embora a sensibilidade dos métodos variasse. Conclui-se que a satisfação expressa pelo usuário é um parâmetro facilmente mensurável, podendo tornar-se um instrumento útil na orientação das medidas corretivas.<br<In this paper, the first of a series dealing with the development of a methodology for assessing quality of ambulatory care, a sample of 270 outpatients from the same health center were presented with a list of 12 questions. Although different versions of the questionnaire were tested, we found a high degree of agreement between the results. 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Controle de qualidade em atenção primária à saúde. I ­ A satisfação do usuário Quality control in primary health care. I ­ Consumer satisfaction

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Controle de qualidade em atenção primária à saúde. I A satisfação do usuário Quality control in primary health care. I Consumer satisfaction