International standards for quality management in tourism
Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services marke...
Ausführliche Beschreibung
Autor*in: |
Jelena Lazić [verfasserIn] Janko M. Cvijanović [verfasserIn] Isidora Ljumović [verfasserIn] |
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Format: |
E-Artikel |
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Sprache: |
Englisch |
Erschienen: |
2013 |
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Schlagwörter: |
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Übergeordnetes Werk: |
In: Mенаџмент у хотелијерству и туризму - University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja, 2018, 1(2013), 2, Seite 36-46 |
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Übergeordnetes Werk: |
volume:1 ; year:2013 ; number:2 ; pages:36-46 |
Links: |
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Katalog-ID: |
DOAJ032871570 |
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Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000). |
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Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000). |
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