THE EFFECT OF CLARITY OF INFORMATION AND COMFORT OF WAITING ROOM ON SATISFACTION WITH DRUG SERVICE THROUGH PERCEPTION OF WAITING TIME
This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling techni...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Anita Fadhilah [verfasserIn] Misbahuddin Azzuhri [verfasserIn] Sri Andarini [verfasserIn] |
|---|
| Format: |
E-Artikel |
|---|---|
| Sprache: |
Englisch ; Indonesisch |
| Erschienen: |
2018 |
|---|
| Schlagwörter: |
clarity of waiting time information |
|---|
| Übergeordnetes Werk: |
In: Jurnal Aplikasi Manajemen - University of Brawijaya, 2018, 16(2018), 2 |
|---|---|
| Übergeordnetes Werk: |
volume:16 ; year:2018 ; number:2 |
| Links: |
Link aufrufen |
|---|
| DOI / URN: |
10.21776/ub.jam.2018.016.02.03 |
|---|
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DOAJ03446154X |
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| 520 | |a This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of the outpatients out of pocket which waiting for drug services on March - April 2017. Path analysis was used as data analysis method. Study result showed that clarity of waiting time information and the comfort of waiting room had a positive and significant influence on waiting time perception and satisfaction awaiting drug services. As of intervening variable, waiting time perception was contributed increasing influence clarity of waiting time information and the comfort of waiting room towardssatisfaction with drug services. The most predominant variable in constructing satisfaction with drug servicesthrough waiting time perception was the comfort of the waiting room. | ||
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10.21776/ub.jam.2018.016.02.03 doi (DE-627)DOAJ03446154X (DE-599)DOAJ2c3fa6dda4b9417a9f2ba1049cb40df8 DE-627 ger DE-627 rakwb eng ind HD28-70 HF5001-6182 Anita Fadhilah verfasserin aut THE EFFECT OF CLARITY OF INFORMATION AND COMFORT OF WAITING ROOM ON SATISFACTION WITH DRUG SERVICE THROUGH PERCEPTION OF WAITING TIME 2018 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of the outpatients out of pocket which waiting for drug services on March - April 2017. Path analysis was used as data analysis method. Study result showed that clarity of waiting time information and the comfort of waiting room had a positive and significant influence on waiting time perception and satisfaction awaiting drug services. As of intervening variable, waiting time perception was contributed increasing influence clarity of waiting time information and the comfort of waiting room towardssatisfaction with drug services. The most predominant variable in constructing satisfaction with drug servicesthrough waiting time perception was the comfort of the waiting room. clarity of waiting time information the comfort of the waiting room waiting time perception satisfaction with drug services Management. Industrial management Business Misbahuddin Azzuhri verfasserin aut Sri Andarini verfasserin aut In Jurnal Aplikasi Manajemen University of Brawijaya, 2018 16(2018), 2 (DE-627)1760604933 23026332 nnns volume:16 year:2018 number:2 https://doi.org/10.21776/ub.jam.2018.016.02.03 kostenfrei https://doaj.org/article/2c3fa6dda4b9417a9f2ba1049cb40df8 kostenfrei http://jurnaljam.ub.ac.id/index.php/jam/article/view/1274 kostenfrei https://doaj.org/toc/1693-5241 Journal toc kostenfrei https://doaj.org/toc/2302-6332 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ AR 16 2018 2 |
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THE EFFECT OF CLARITY OF INFORMATION AND COMFORT OF WAITING ROOM ON SATISFACTION WITH DRUG SERVICE THROUGH PERCEPTION OF WAITING TIME |
| abstract |
This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of the outpatients out of pocket which waiting for drug services on March - April 2017. Path analysis was used as data analysis method. Study result showed that clarity of waiting time information and the comfort of waiting room had a positive and significant influence on waiting time perception and satisfaction awaiting drug services. As of intervening variable, waiting time perception was contributed increasing influence clarity of waiting time information and the comfort of waiting room towardssatisfaction with drug services. The most predominant variable in constructing satisfaction with drug servicesthrough waiting time perception was the comfort of the waiting room. |
| abstractGer |
This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of the outpatients out of pocket which waiting for drug services on March - April 2017. Path analysis was used as data analysis method. Study result showed that clarity of waiting time information and the comfort of waiting room had a positive and significant influence on waiting time perception and satisfaction awaiting drug services. As of intervening variable, waiting time perception was contributed increasing influence clarity of waiting time information and the comfort of waiting room towardssatisfaction with drug services. The most predominant variable in constructing satisfaction with drug servicesthrough waiting time perception was the comfort of the waiting room. |
| abstract_unstemmed |
This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of the outpatients out of pocket which waiting for drug services on March - April 2017. Path analysis was used as data analysis method. Study result showed that clarity of waiting time information and the comfort of waiting room had a positive and significant influence on waiting time perception and satisfaction awaiting drug services. As of intervening variable, waiting time perception was contributed increasing influence clarity of waiting time information and the comfort of waiting room towardssatisfaction with drug services. The most predominant variable in constructing satisfaction with drug servicesthrough waiting time perception was the comfort of the waiting room. |
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| title_short |
THE EFFECT OF CLARITY OF INFORMATION AND COMFORT OF WAITING ROOM ON SATISFACTION WITH DRUG SERVICE THROUGH PERCEPTION OF WAITING TIME |
| url |
https://doi.org/10.21776/ub.jam.2018.016.02.03 https://doaj.org/article/2c3fa6dda4b9417a9f2ba1049cb40df8 http://jurnaljam.ub.ac.id/index.php/jam/article/view/1274 https://doaj.org/toc/1693-5241 https://doaj.org/toc/2302-6332 |
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| author2 |
Misbahuddin Azzuhri Sri Andarini |
| author2Str |
Misbahuddin Azzuhri Sri Andarini |
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1760604933 |
| callnumber-subject |
HD - Industries, Land Use, Labor |
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c |
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| doi_str |
10.21776/ub.jam.2018.016.02.03 |
| callnumber-a |
HD28-70 |
| up_date |
2024-07-03T23:18:08.070Z |
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