Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool

In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of f...
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Autor*in:	Paohui Lin [verfasserIn] Hsientang Tsai [verfasserIn] Tzuya Ho [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2020

Schlagwörter:	food safety food safety gap importance–performance analysis consumer perceptions consumers expectations

Übergeordnetes Werk:	In: International Journal of Environmental Research and Public Health - MDPI AG, 2005, 17(2020), 6328, p 6328
Übergeordnetes Werk:	volume:17 ; year:2020 ; number:6328, p 6328

Links:	Link aufrufen Link aufrufen Link aufrufen Journal toc Journal toc

DOI / URN:	10.3390/ijerph17176328

Katalog-ID:	DOAJ045015910

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spelling	10.3390/ijerph17176328 doi (DE-627)DOAJ045015910 (DE-599)DOAJd79ec9a4b26e4fe891971db035ff6104 DE-627 ger DE-627 rakwb eng Paohui Lin verfasserin aut Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of food safety can improve indicators that do not meet consumer expectations. We propose a food safety gap model with four gap-construct based on consumer expectations and perceptions. The model was empirically tested through a survey of 25 items, and then assessed for gaps through the importance–performance analysis (IPA). From a sample of 697 Taiwanese consumers, we found a huge gap between consumer expectations and perceptions related to food safety. More importantly, the results of the IPA indicate that most items must be immediately improved, which is vital in order to mitigate the risk of food safety. food safety food safety gap importance–performance analysis consumer perceptions consumers expectations Medicine R Hsientang Tsai verfasserin aut Tzuya Ho verfasserin aut In International Journal of Environmental Research and Public Health MDPI AG, 2005 17(2020), 6328, p 6328 (DE-627)477992463 (DE-600)2175195-X 16604601 nnns volume:17 year:2020 number:6328, p 6328 https://doi.org/10.3390/ijerph17176328 kostenfrei https://doaj.org/article/d79ec9a4b26e4fe891971db035ff6104 kostenfrei https://www.mdpi.com/1660-4601/17/17/6328 kostenfrei https://doaj.org/toc/1661-7827 Journal toc kostenfrei https://doaj.org/toc/1660-4601 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2153 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 17 2020 6328, p 6328
allfields_unstemmed	10.3390/ijerph17176328 doi (DE-627)DOAJ045015910 (DE-599)DOAJd79ec9a4b26e4fe891971db035ff6104 DE-627 ger DE-627 rakwb eng Paohui Lin verfasserin aut Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of food safety can improve indicators that do not meet consumer expectations. We propose a food safety gap model with four gap-construct based on consumer expectations and perceptions. The model was empirically tested through a survey of 25 items, and then assessed for gaps through the importance–performance analysis (IPA). From a sample of 697 Taiwanese consumers, we found a huge gap between consumer expectations and perceptions related to food safety. More importantly, the results of the IPA indicate that most items must be immediately improved, which is vital in order to mitigate the risk of food safety. food safety food safety gap importance–performance analysis consumer perceptions consumers expectations Medicine R Hsientang Tsai verfasserin aut Tzuya Ho verfasserin aut In International Journal of Environmental Research and Public Health MDPI AG, 2005 17(2020), 6328, p 6328 (DE-627)477992463 (DE-600)2175195-X 16604601 nnns volume:17 year:2020 number:6328, p 6328 https://doi.org/10.3390/ijerph17176328 kostenfrei https://doaj.org/article/d79ec9a4b26e4fe891971db035ff6104 kostenfrei https://www.mdpi.com/1660-4601/17/17/6328 kostenfrei https://doaj.org/toc/1661-7827 Journal toc kostenfrei https://doaj.org/toc/1660-4601 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2153 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 17 2020 6328, p 6328
allfieldsGer	10.3390/ijerph17176328 doi (DE-627)DOAJ045015910 (DE-599)DOAJd79ec9a4b26e4fe891971db035ff6104 DE-627 ger DE-627 rakwb eng Paohui Lin verfasserin aut Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of food safety can improve indicators that do not meet consumer expectations. We propose a food safety gap model with four gap-construct based on consumer expectations and perceptions. The model was empirically tested through a survey of 25 items, and then assessed for gaps through the importance–performance analysis (IPA). From a sample of 697 Taiwanese consumers, we found a huge gap between consumer expectations and perceptions related to food safety. More importantly, the results of the IPA indicate that most items must be immediately improved, which is vital in order to mitigate the risk of food safety. food safety food safety gap importance–performance analysis consumer perceptions consumers expectations Medicine R Hsientang Tsai verfasserin aut Tzuya Ho verfasserin aut In International Journal of Environmental Research and Public Health MDPI AG, 2005 17(2020), 6328, p 6328 (DE-627)477992463 (DE-600)2175195-X 16604601 nnns volume:17 year:2020 number:6328, p 6328 https://doi.org/10.3390/ijerph17176328 kostenfrei https://doaj.org/article/d79ec9a4b26e4fe891971db035ff6104 kostenfrei https://www.mdpi.com/1660-4601/17/17/6328 kostenfrei https://doaj.org/toc/1661-7827 Journal toc kostenfrei https://doaj.org/toc/1660-4601 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2153 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 17 2020 6328, p 6328
allfieldsSound	10.3390/ijerph17176328 doi (DE-627)DOAJ045015910 (DE-599)DOAJd79ec9a4b26e4fe891971db035ff6104 DE-627 ger DE-627 rakwb eng Paohui Lin verfasserin aut Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool 2020 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of food safety can improve indicators that do not meet consumer expectations. We propose a food safety gap model with four gap-construct based on consumer expectations and perceptions. The model was empirically tested through a survey of 25 items, and then assessed for gaps through the importance–performance analysis (IPA). From a sample of 697 Taiwanese consumers, we found a huge gap between consumer expectations and perceptions related to food safety. More importantly, the results of the IPA indicate that most items must be immediately improved, which is vital in order to mitigate the risk of food safety. food safety food safety gap importance–performance analysis consumer perceptions consumers expectations Medicine R Hsientang Tsai verfasserin aut Tzuya Ho verfasserin aut In International Journal of Environmental Research and Public Health MDPI AG, 2005 17(2020), 6328, p 6328 (DE-627)477992463 (DE-600)2175195-X 16604601 nnns volume:17 year:2020 number:6328, p 6328 https://doi.org/10.3390/ijerph17176328 kostenfrei https://doaj.org/article/d79ec9a4b26e4fe891971db035ff6104 kostenfrei https://www.mdpi.com/1660-4601/17/17/6328 kostenfrei https://doaj.org/toc/1661-7827 Journal toc kostenfrei https://doaj.org/toc/1660-4601 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_206 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2153 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 17 2020 6328, p 6328
language	English
source	In International Journal of Environmental Research and Public Health 17(2020), 6328, p 6328 volume:17 year:2020 number:6328, p 6328
sourceStr	In International Journal of Environmental Research and Public Health 17(2020), 6328, p 6328 volume:17 year:2020 number:6328, p 6328
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topic_facet	food safety food safety gap importance–performance analysis consumer perceptions consumers expectations Medicine R
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author	Paohui Lin
spellingShingle	Paohui Lin misc food safety misc food safety gap misc importance–performance analysis misc consumer perceptions misc consumers expectations misc Medicine misc R Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool
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topic_title	Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool food safety food safety gap importance–performance analysis consumer perceptions consumers expectations
topic	misc food safety misc food safety gap misc importance–performance analysis misc consumer perceptions misc consumers expectations misc Medicine misc R
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title	Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool
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title_sort	food safety gaps between consumers’ expectations and perceptions: development and verification of a gap-assessment tool
title_auth	Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool
abstract	In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of food safety can improve indicators that do not meet consumer expectations. We propose a food safety gap model with four gap-construct based on consumer expectations and perceptions. The model was empirically tested through a survey of 25 items, and then assessed for gaps through the importance–performance analysis (IPA). From a sample of 697 Taiwanese consumers, we found a huge gap between consumer expectations and perceptions related to food safety. More importantly, the results of the IPA indicate that most items must be immediately improved, which is vital in order to mitigate the risk of food safety.
abstractGer	In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of food safety can improve indicators that do not meet consumer expectations. We propose a food safety gap model with four gap-construct based on consumer expectations and perceptions. The model was empirically tested through a survey of 25 items, and then assessed for gaps through the importance–performance analysis (IPA). From a sample of 697 Taiwanese consumers, we found a huge gap between consumer expectations and perceptions related to food safety. More importantly, the results of the IPA indicate that most items must be immediately improved, which is vital in order to mitigate the risk of food safety.
abstract_unstemmed	In recent decades, food safety has become a major concern due to frequent food safety incidents in many countries. This may lead to increased health risks associated with low quality food consumption, thereby reducing consumer trust in food safety. A better understanding of consumer perceptions of food safety can improve indicators that do not meet consumer expectations. We propose a food safety gap model with four gap-construct based on consumer expectations and perceptions. The model was empirically tested through a survey of 25 items, and then assessed for gaps through the importance–performance analysis (IPA). From a sample of 697 Taiwanese consumers, we found a huge gap between consumer expectations and perceptions related to food safety. More importantly, the results of the IPA indicate that most items must be immediately improved, which is vital in order to mitigate the risk of food safety.
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title_short	Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool
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