A Service Science Perspective on Resilience of Service Organisations

Nowadays, different types of unexpected turbulence and disruptions lead to challenges and changing conditions of the environment that organisations operate. The previous studies related to crisis response or service recovery have addressed many aspects of the governance of an organisation in reactin...
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Autor*in:	Le Dinh Thang [verfasserIn] Thi Thanh Thoa Pham [verfasserIn] Dam Nguyen Anh Khoa [verfasserIn] Menvielle William [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2021

Übergeordnetes Werk:	In: ITM Web of Conferences - EDP Sciences, 2014, 38, p 02002(2021)
Übergeordnetes Werk:	volume:38, p 02002 ; year:2021

Links:	Link aufrufen Link aufrufen Link aufrufen Journal toc

DOI / URN:	10.1051/itmconf/20213802002

Katalog-ID:	DOAJ055207812

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spelling	10.1051/itmconf/20213802002 doi (DE-627)DOAJ055207812 (DE-599)DOAJa91eb9a3c4f842f194f18fc4bd6312ad DE-627 ger DE-627 rakwb eng T58.5-58.64 Le Dinh Thang verfasserin aut A Service Science Perspective on Resilience of Service Organisations 2021 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Nowadays, different types of unexpected turbulence and disruptions lead to challenges and changing conditions of the environment that organisations operate. The previous studies related to crisis response or service recovery have addressed many aspects of the governance of an organisation in reacting to crisis or failure situations, including innovation and bureaucracy, science and politics, and decision-making speed. However, there is still little attention on supporting service organisations to revise and adapt their business services in a coherent manner to overcome the challenges from disruptive events. In order to improve organisational resilience, this paper presents an approach based on the service science perspective for service organisations to adapt their services at the three levels of service science, including the network of service systems, service system, and service levels. The paper also presents a case study of using the proposed approach in cultural organisations and ends with a discussion and some conclusions. Information technology Thi Thanh Thoa Pham verfasserin aut Dam Nguyen Anh Khoa verfasserin aut Menvielle William verfasserin aut In ITM Web of Conferences EDP Sciences, 2014 38, p 02002(2021) (DE-627)77837209X (DE-600)2755683-9 22712097 nnns volume:38, p 02002 year:2021 https://doi.org/10.1051/itmconf/20213802002 kostenfrei https://doaj.org/article/a91eb9a3c4f842f194f18fc4bd6312ad kostenfrei https://www.itm-conferences.org/articles/itmconf/pdf/2021/03/itmconf_iess2021_02002.pdf kostenfrei https://doaj.org/toc/2271-2097 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2055 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 38, p 02002 2021
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allfieldsGer	10.1051/itmconf/20213802002 doi (DE-627)DOAJ055207812 (DE-599)DOAJa91eb9a3c4f842f194f18fc4bd6312ad DE-627 ger DE-627 rakwb eng T58.5-58.64 Le Dinh Thang verfasserin aut A Service Science Perspective on Resilience of Service Organisations 2021 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Nowadays, different types of unexpected turbulence and disruptions lead to challenges and changing conditions of the environment that organisations operate. The previous studies related to crisis response or service recovery have addressed many aspects of the governance of an organisation in reacting to crisis or failure situations, including innovation and bureaucracy, science and politics, and decision-making speed. However, there is still little attention on supporting service organisations to revise and adapt their business services in a coherent manner to overcome the challenges from disruptive events. In order to improve organisational resilience, this paper presents an approach based on the service science perspective for service organisations to adapt their services at the three levels of service science, including the network of service systems, service system, and service levels. The paper also presents a case study of using the proposed approach in cultural organisations and ends with a discussion and some conclusions. Information technology Thi Thanh Thoa Pham verfasserin aut Dam Nguyen Anh Khoa verfasserin aut Menvielle William verfasserin aut In ITM Web of Conferences EDP Sciences, 2014 38, p 02002(2021) (DE-627)77837209X (DE-600)2755683-9 22712097 nnns volume:38, p 02002 year:2021 https://doi.org/10.1051/itmconf/20213802002 kostenfrei https://doaj.org/article/a91eb9a3c4f842f194f18fc4bd6312ad kostenfrei https://www.itm-conferences.org/articles/itmconf/pdf/2021/03/itmconf_iess2021_02002.pdf kostenfrei https://doaj.org/toc/2271-2097 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2055 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 38, p 02002 2021
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title_auth	A Service Science Perspective on Resilience of Service Organisations
abstract	Nowadays, different types of unexpected turbulence and disruptions lead to challenges and changing conditions of the environment that organisations operate. The previous studies related to crisis response or service recovery have addressed many aspects of the governance of an organisation in reacting to crisis or failure situations, including innovation and bureaucracy, science and politics, and decision-making speed. However, there is still little attention on supporting service organisations to revise and adapt their business services in a coherent manner to overcome the challenges from disruptive events. In order to improve organisational resilience, this paper presents an approach based on the service science perspective for service organisations to adapt their services at the three levels of service science, including the network of service systems, service system, and service levels. The paper also presents a case study of using the proposed approach in cultural organisations and ends with a discussion and some conclusions.
abstractGer	Nowadays, different types of unexpected turbulence and disruptions lead to challenges and changing conditions of the environment that organisations operate. The previous studies related to crisis response or service recovery have addressed many aspects of the governance of an organisation in reacting to crisis or failure situations, including innovation and bureaucracy, science and politics, and decision-making speed. However, there is still little attention on supporting service organisations to revise and adapt their business services in a coherent manner to overcome the challenges from disruptive events. In order to improve organisational resilience, this paper presents an approach based on the service science perspective for service organisations to adapt their services at the three levels of service science, including the network of service systems, service system, and service levels. The paper also presents a case study of using the proposed approach in cultural organisations and ends with a discussion and some conclusions.
abstract_unstemmed	Nowadays, different types of unexpected turbulence and disruptions lead to challenges and changing conditions of the environment that organisations operate. The previous studies related to crisis response or service recovery have addressed many aspects of the governance of an organisation in reacting to crisis or failure situations, including innovation and bureaucracy, science and politics, and decision-making speed. However, there is still little attention on supporting service organisations to revise and adapt their business services in a coherent manner to overcome the challenges from disruptive events. In order to improve organisational resilience, this paper presents an approach based on the service science perspective for service organisations to adapt their services at the three levels of service science, including the network of service systems, service system, and service levels. The paper also presents a case study of using the proposed approach in cultural organisations and ends with a discussion and some conclusions.
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