An economic decision model for determining the appropriate level of business process standardization
Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly t...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Patrick Afflerbach [verfasserIn] Manuel Bolsinger [verfasserIn] Maximilian Röglinger [verfasserIn] |
|---|
| Format: |
E-Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2016 |
|---|
| Schlagwörter: |
Business process standardization |
|---|
| Übergeordnetes Werk: |
In: Business Research ; 9(2016), 2, Seite 335-375 volume:9 ; year:2016 ; number:2 ; pages:335-375 |
|---|
| Links: |
Link aufrufen |
|---|
| DOI / URN: |
10.1007/s40685-016-0035-6 |
|---|
| Katalog-ID: |
DOAJ060506997 |
|---|
| LEADER | 01000caa a22002652 4500 | ||
|---|---|---|---|
| 001 | DOAJ060506997 | ||
| 003 | DE-627 | ||
| 005 | 20230309002918.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 230228s2016 xx |||||o 00| ||eng c | ||
| 024 | 7 | |a 10.1007/s40685-016-0035-6 |2 doi | |
| 035 | |a (DE-627)DOAJ060506997 | ||
| 035 | |a (DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rakwb | ||
| 041 | |a eng | ||
| 050 | 0 | |a HF5001-6182 | |
| 100 | 0 | |a Patrick Afflerbach |e verfasserin |4 aut | |
| 245 | 1 | 3 | |a An economic decision model for determining the appropriate level of business process standardization |
| 264 | 1 | |c 2016 | |
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 520 | |a Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. | ||
| 650 | 4 | |a Business process management | |
| 650 | 4 | |a Business process standardization | |
| 650 | 4 | |a Decision model | |
| 650 | 4 | |a Process performance management | |
| 650 | 4 | |a Value-based management | |
| 653 | 0 | |a Business | |
| 700 | 0 | |a Manuel Bolsinger |e verfasserin |4 aut | |
| 700 | 0 | |a Maximilian Röglinger |e verfasserin |4 aut | |
| 773 | 0 | 8 | |i In |t Business Research |g 9(2016), 2, Seite 335-375 |
| 773 | 1 | 8 | |g volume:9 |g year:2016 |g number:2 |g pages:335-375 |
| 856 | 4 | 0 | |u https://doi.org/10.1007/s40685-016-0035-6 |z kostenfrei |
| 856 | 4 | 0 | |u https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c |z kostenfrei |
| 856 | 4 | 0 | |u http://link.springer.com/article/10.1007/s40685-016-0035-6 |z kostenfrei |
| 856 | 4 | 2 | |u https://doaj.org/toc/2198-3402 |y Journal toc |z kostenfrei |
| 856 | 4 | 2 | |u https://doaj.org/toc/2198-2627 |y Journal toc |z kostenfrei |
| 912 | |a GBV_USEFLAG_A | ||
| 912 | |a SYSFLAG_A | ||
| 912 | |a GBV_DOAJ | ||
| 951 | |a AR | ||
| 952 | |d 9 |j 2016 |e 2 |h 335-375 | ||
| author_variant |
p a pa m b mb m r mr |
|---|---|
| matchkey_str |
patrickafflerbachmanuelbolsingermaximili:2016----:ncnmceiinoefreemnnteprpitlvlfuies |
| hierarchy_sort_str |
2016 |
| callnumber-subject-code |
HF |
| publishDate |
2016 |
| allfields |
10.1007/s40685-016-0035-6 doi (DE-627)DOAJ060506997 (DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c DE-627 ger DE-627 rakwb eng HF5001-6182 Patrick Afflerbach verfasserin aut An economic decision model for determining the appropriate level of business process standardization 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Business process management Business process standardization Decision model Process performance management Value-based management Business Manuel Bolsinger verfasserin aut Maximilian Röglinger verfasserin aut In Business Research 9(2016), 2, Seite 335-375 volume:9 year:2016 number:2 pages:335-375 https://doi.org/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c kostenfrei http://link.springer.com/article/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/toc/2198-3402 Journal toc kostenfrei https://doaj.org/toc/2198-2627 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ AR 9 2016 2 335-375 |
| spelling |
10.1007/s40685-016-0035-6 doi (DE-627)DOAJ060506997 (DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c DE-627 ger DE-627 rakwb eng HF5001-6182 Patrick Afflerbach verfasserin aut An economic decision model for determining the appropriate level of business process standardization 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Business process management Business process standardization Decision model Process performance management Value-based management Business Manuel Bolsinger verfasserin aut Maximilian Röglinger verfasserin aut In Business Research 9(2016), 2, Seite 335-375 volume:9 year:2016 number:2 pages:335-375 https://doi.org/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c kostenfrei http://link.springer.com/article/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/toc/2198-3402 Journal toc kostenfrei https://doaj.org/toc/2198-2627 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ AR 9 2016 2 335-375 |
| allfields_unstemmed |
10.1007/s40685-016-0035-6 doi (DE-627)DOAJ060506997 (DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c DE-627 ger DE-627 rakwb eng HF5001-6182 Patrick Afflerbach verfasserin aut An economic decision model for determining the appropriate level of business process standardization 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Business process management Business process standardization Decision model Process performance management Value-based management Business Manuel Bolsinger verfasserin aut Maximilian Röglinger verfasserin aut In Business Research 9(2016), 2, Seite 335-375 volume:9 year:2016 number:2 pages:335-375 https://doi.org/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c kostenfrei http://link.springer.com/article/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/toc/2198-3402 Journal toc kostenfrei https://doaj.org/toc/2198-2627 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ AR 9 2016 2 335-375 |
| allfieldsGer |
10.1007/s40685-016-0035-6 doi (DE-627)DOAJ060506997 (DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c DE-627 ger DE-627 rakwb eng HF5001-6182 Patrick Afflerbach verfasserin aut An economic decision model for determining the appropriate level of business process standardization 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Business process management Business process standardization Decision model Process performance management Value-based management Business Manuel Bolsinger verfasserin aut Maximilian Röglinger verfasserin aut In Business Research 9(2016), 2, Seite 335-375 volume:9 year:2016 number:2 pages:335-375 https://doi.org/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c kostenfrei http://link.springer.com/article/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/toc/2198-3402 Journal toc kostenfrei https://doaj.org/toc/2198-2627 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ AR 9 2016 2 335-375 |
| allfieldsSound |
10.1007/s40685-016-0035-6 doi (DE-627)DOAJ060506997 (DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c DE-627 ger DE-627 rakwb eng HF5001-6182 Patrick Afflerbach verfasserin aut An economic decision model for determining the appropriate level of business process standardization 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. Business process management Business process standardization Decision model Process performance management Value-based management Business Manuel Bolsinger verfasserin aut Maximilian Röglinger verfasserin aut In Business Research 9(2016), 2, Seite 335-375 volume:9 year:2016 number:2 pages:335-375 https://doi.org/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c kostenfrei http://link.springer.com/article/10.1007/s40685-016-0035-6 kostenfrei https://doaj.org/toc/2198-3402 Journal toc kostenfrei https://doaj.org/toc/2198-2627 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ AR 9 2016 2 335-375 |
| language |
English |
| source |
In Business Research 9(2016), 2, Seite 335-375 volume:9 year:2016 number:2 pages:335-375 |
| sourceStr |
In Business Research 9(2016), 2, Seite 335-375 volume:9 year:2016 number:2 pages:335-375 |
| format_phy_str_mv |
Article |
| institution |
findex.gbv.de |
| topic_facet |
Business process management Business process standardization Decision model Process performance management Value-based management Business |
| isfreeaccess_bool |
true |
| container_title |
Business Research |
| authorswithroles_txt_mv |
Patrick Afflerbach @@aut@@ Manuel Bolsinger @@aut@@ Maximilian Röglinger @@aut@@ |
| publishDateDaySort_date |
2016-01-01T00:00:00Z |
| id |
DOAJ060506997 |
| language_de |
englisch |
| fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">DOAJ060506997</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230309002918.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">230228s2016 xx |||||o 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/s40685-016-0035-6</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)DOAJ060506997</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5001-6182</subfield></datafield><datafield tag="100" ind1="0" ind2=" "><subfield code="a">Patrick Afflerbach</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="3"><subfield code="a">An economic decision model for determining the appropriate level of business process standardization</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2016</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business process management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business process standardization</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Decision model</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Process performance management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Value-based management</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Business</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Manuel Bolsinger</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Maximilian Röglinger</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">In</subfield><subfield code="t">Business Research</subfield><subfield code="g">9(2016), 2, Seite 335-375</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:9</subfield><subfield code="g">year:2016</subfield><subfield code="g">number:2</subfield><subfield code="g">pages:335-375</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.1007/s40685-016-0035-6</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://link.springer.com/article/10.1007/s40685-016-0035-6</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">https://doaj.org/toc/2198-3402</subfield><subfield code="y">Journal toc</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">https://doaj.org/toc/2198-2627</subfield><subfield code="y">Journal toc</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_DOAJ</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">9</subfield><subfield code="j">2016</subfield><subfield code="e">2</subfield><subfield code="h">335-375</subfield></datafield></record></collection>
|
| callnumber-first |
H - Social Science |
| author |
Patrick Afflerbach |
| spellingShingle |
Patrick Afflerbach misc HF5001-6182 misc Business process management misc Business process standardization misc Decision model misc Process performance management misc Value-based management misc Business An economic decision model for determining the appropriate level of business process standardization |
| authorStr |
Patrick Afflerbach |
| format |
electronic Article |
| delete_txt_mv |
keep |
| author_role |
aut aut aut |
| collection |
DOAJ |
| remote_str |
true |
| callnumber-label |
HF5001-6182 |
| illustrated |
Not Illustrated |
| topic_title |
HF5001-6182 An economic decision model for determining the appropriate level of business process standardization Business process management Business process standardization Decision model Process performance management Value-based management |
| topic |
misc HF5001-6182 misc Business process management misc Business process standardization misc Decision model misc Process performance management misc Value-based management misc Business |
| topic_unstemmed |
misc HF5001-6182 misc Business process management misc Business process standardization misc Decision model misc Process performance management misc Value-based management misc Business |
| topic_browse |
misc HF5001-6182 misc Business process management misc Business process standardization misc Decision model misc Process performance management misc Value-based management misc Business |
| format_facet |
Elektronische Aufsätze Aufsätze Elektronische Ressource |
| format_main_str_mv |
Text Zeitschrift/Artikel |
| carriertype_str_mv |
cr |
| hierarchy_parent_title |
Business Research |
| hierarchy_top_title |
Business Research |
| isfreeaccess_txt |
true |
| title |
An economic decision model for determining the appropriate level of business process standardization |
| ctrlnum |
(DE-627)DOAJ060506997 (DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c |
| title_full |
An economic decision model for determining the appropriate level of business process standardization |
| author_sort |
Patrick Afflerbach |
| journal |
Business Research |
| journalStr |
Business Research |
| callnumber-first-code |
H |
| lang_code |
eng |
| isOA_bool |
true |
| recordtype |
marc |
| publishDateSort |
2016 |
| contenttype_str_mv |
txt |
| container_start_page |
335 |
| author_browse |
Patrick Afflerbach Manuel Bolsinger Maximilian Röglinger |
| container_volume |
9 |
| class |
HF5001-6182 |
| format_se |
Elektronische Aufsätze |
| author-letter |
Patrick Afflerbach |
| doi_str_mv |
10.1007/s40685-016-0035-6 |
| author2-role |
verfasserin |
| title_sort |
economic decision model for determining the appropriate level of business process standardization |
| callnumber |
HF5001-6182 |
| title_auth |
An economic decision model for determining the appropriate level of business process standardization |
| abstract |
Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. |
| abstractGer |
Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. |
| abstract_unstemmed |
Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature. |
| collection_details |
GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ |
| container_issue |
2 |
| title_short |
An economic decision model for determining the appropriate level of business process standardization |
| url |
https://doi.org/10.1007/s40685-016-0035-6 https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c http://link.springer.com/article/10.1007/s40685-016-0035-6 https://doaj.org/toc/2198-3402 https://doaj.org/toc/2198-2627 |
| remote_bool |
true |
| author2 |
Manuel Bolsinger Maximilian Röglinger |
| author2Str |
Manuel Bolsinger Maximilian Röglinger |
| callnumber-subject |
HF - Commerce |
| mediatype_str_mv |
c |
| isOA_txt |
true |
| hochschulschrift_bool |
false |
| doi_str |
10.1007/s40685-016-0035-6 |
| callnumber-a |
HF5001-6182 |
| up_date |
2024-07-03T15:22:17.218Z |
| _version_ |
1803571835405598720 |
| fullrecord_marcxml |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">DOAJ060506997</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230309002918.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">230228s2016 xx |||||o 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/s40685-016-0035-6</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)DOAJ060506997</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DOAJ3b801aa7c1074d1286aa004a3f20564c</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5001-6182</subfield></datafield><datafield tag="100" ind1="0" ind2=" "><subfield code="a">Patrick Afflerbach</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="3"><subfield code="a">An economic decision model for determining the appropriate level of business process standardization</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2016</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Abstract Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization’s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically appropriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against the accepted evaluation criteria from the DSR literature.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business process management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business process standardization</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Decision model</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Process performance management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Value-based management</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Business</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Manuel Bolsinger</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Maximilian Röglinger</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">In</subfield><subfield code="t">Business Research</subfield><subfield code="g">9(2016), 2, Seite 335-375</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:9</subfield><subfield code="g">year:2016</subfield><subfield code="g">number:2</subfield><subfield code="g">pages:335-375</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.1007/s40685-016-0035-6</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doaj.org/article/3b801aa7c1074d1286aa004a3f20564c</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://link.springer.com/article/10.1007/s40685-016-0035-6</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">https://doaj.org/toc/2198-3402</subfield><subfield code="y">Journal toc</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">https://doaj.org/toc/2198-2627</subfield><subfield code="y">Journal toc</subfield><subfield code="z">kostenfrei</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_DOAJ</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">9</subfield><subfield code="j">2016</subfield><subfield code="e">2</subfield><subfield code="h">335-375</subfield></datafield></record></collection>
|
| score |
7.401518 |