Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design

The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usabilit...
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Autor*in:	Ratna Purwaningsih [verfasserIn] Heru Prastawa [verfasserIn] Anggita Haedy Puspitasari [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch ; Französisch

Erschienen:	2018

Schlagwörter:	website usability testing UCD WEBUSE

Übergeordnetes Werk:	In: E3S Web of Conferences - EDP Sciences, 2013, 73, p 08008(2018)
Übergeordnetes Werk:	volume:73, p 08008 ; year:2018

Links:	Link aufrufen Link aufrufen Link aufrufen Journal toc

DOI / URN:	10.1051/e3sconf/20187308008

Katalog-ID:	DOAJ074304143

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spelling	10.1051/e3sconf/20187308008 doi (DE-627)DOAJ074304143 (DE-599)DOAJ097016a2642549a7b0830795ce258f0e DE-627 ger DE-627 rakwb eng fre GE1-350 Ratna Purwaningsih verfasserin aut Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design 2018 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form. website usability testing UCD WEBUSE Environmental sciences Heru Prastawa verfasserin aut Anggita Haedy Puspitasari verfasserin aut In E3S Web of Conferences EDP Sciences, 2013 73, p 08008(2018) (DE-627)778372081 (DE-600)2755680-3 22671242 nnns volume:73, p 08008 year:2018 https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/article/097016a2642549a7b0830795ce258f0e kostenfrei https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/toc/2267-1242 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 73, p 08008 2018
allfields_unstemmed	10.1051/e3sconf/20187308008 doi (DE-627)DOAJ074304143 (DE-599)DOAJ097016a2642549a7b0830795ce258f0e DE-627 ger DE-627 rakwb eng fre GE1-350 Ratna Purwaningsih verfasserin aut Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design 2018 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form. website usability testing UCD WEBUSE Environmental sciences Heru Prastawa verfasserin aut Anggita Haedy Puspitasari verfasserin aut In E3S Web of Conferences EDP Sciences, 2013 73, p 08008(2018) (DE-627)778372081 (DE-600)2755680-3 22671242 nnns volume:73, p 08008 year:2018 https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/article/097016a2642549a7b0830795ce258f0e kostenfrei https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/toc/2267-1242 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 73, p 08008 2018
allfieldsGer	10.1051/e3sconf/20187308008 doi (DE-627)DOAJ074304143 (DE-599)DOAJ097016a2642549a7b0830795ce258f0e DE-627 ger DE-627 rakwb eng fre GE1-350 Ratna Purwaningsih verfasserin aut Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design 2018 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form. website usability testing UCD WEBUSE Environmental sciences Heru Prastawa verfasserin aut Anggita Haedy Puspitasari verfasserin aut In E3S Web of Conferences EDP Sciences, 2013 73, p 08008(2018) (DE-627)778372081 (DE-600)2755680-3 22671242 nnns volume:73, p 08008 year:2018 https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/article/097016a2642549a7b0830795ce258f0e kostenfrei https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/toc/2267-1242 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 73, p 08008 2018
allfieldsSound	10.1051/e3sconf/20187308008 doi (DE-627)DOAJ074304143 (DE-599)DOAJ097016a2642549a7b0830795ce258f0e DE-627 ger DE-627 rakwb eng fre GE1-350 Ratna Purwaningsih verfasserin aut Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design 2018 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form. website usability testing UCD WEBUSE Environmental sciences Heru Prastawa verfasserin aut Anggita Haedy Puspitasari verfasserin aut In E3S Web of Conferences EDP Sciences, 2013 73, p 08008(2018) (DE-627)778372081 (DE-600)2755680-3 22671242 nnns volume:73, p 08008 year:2018 https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/article/097016a2642549a7b0830795ce258f0e kostenfrei https://doi.org/10.1051/e3sconf/20187308008 kostenfrei https://doaj.org/toc/2267-1242 Journal toc kostenfrei GBV_USEFLAG_A SYSFLAG_A GBV_DOAJ GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 73, p 08008 2018
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callnumber-first	G - Geography, Anthropology, Recreation
author	Ratna Purwaningsih
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topic_title	GE1-350 Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design website usability testing UCD WEBUSE
topic	misc GE1-350 misc website misc usability testing misc UCD misc WEBUSE misc Environmental sciences
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title	Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design
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title_full	Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design
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title_sort	usability measurement of telecommunications testing website pt. telkom indonesia using user centered design
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title_auth	Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design
abstract	The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form.
abstractGer	The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form.
abstract_unstemmed	The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form.
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title_short	Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design
url	https://doi.org/10.1051/e3sconf/20187308008 https://doaj.org/article/097016a2642549a7b0830795ce258f0e https://doaj.org/toc/2267-1242
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up_date	2024-07-03T22:25:34.363Z
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score	7.401457

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Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design

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