Impact of individual IEQ factors on passengers' overall satisfaction in Chinese airport terminals
In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Geng, Yang [verfasserIn] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2017transfer abstract |
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| Umfang: |
9 |
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| Übergeordnetes Werk: |
Enthalten in: Integration-free reprogramming of human umbilical arterial endothelial cells into induced pluripotent stem cells IHSTMi001-A - Li, Huilin ELSEVIER, 2018, the international journal of building science and its applications, New York, NY [u.a.] |
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| Übergeordnetes Werk: |
volume:112 ; year:2017 ; day:1 ; month:02 ; pages:241-249 ; extent:9 |
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| DOI / URN: |
10.1016/j.buildenv.2016.11.040 |
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| 520 | |a In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. | ||
| 520 | |a In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. | ||
| 650 | 7 | |a Airport terminals |2 Elsevier | |
| 650 | 7 | |a Objective measurement |2 Elsevier | |
| 650 | 7 | |a Kano's model |2 Elsevier | |
| 650 | 7 | |a Subjective survey |2 Elsevier | |
| 650 | 7 | |a Indoor environment quality (IEQ) |2 Elsevier | |
| 700 | 1 | |a Yu, Juan |4 oth | |
| 700 | 1 | |a Lin, Borong |4 oth | |
| 700 | 1 | |a Wang, Zhe |4 oth | |
| 700 | 1 | |a Huang, Yenhsiang |4 oth | |
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10.1016/j.buildenv.2016.11.040 doi GBV00000000000052A.pica (DE-627)ELV015057631 (ELSEVIER)S0360-1323(16)30471-1 DE-627 ger DE-627 rakwb eng 690 690 DE-600 570 VZ Geng, Yang verfasserin aut Impact of individual IEQ factors on passengers' overall satisfaction in Chinese airport terminals 2017transfer abstract 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. Airport terminals Elsevier Objective measurement Elsevier Kano's model Elsevier Subjective survey Elsevier Indoor environment quality (IEQ) Elsevier Yu, Juan oth Lin, Borong oth Wang, Zhe oth Huang, Yenhsiang oth Enthalten in Elsevier Li, Huilin ELSEVIER Integration-free reprogramming of human umbilical arterial endothelial cells into induced pluripotent stem cells IHSTMi001-A 2018 the international journal of building science and its applications New York, NY [u.a.] (DE-627)ELV000477206 volume:112 year:2017 day:1 month:02 pages:241-249 extent:9 https://doi.org/10.1016/j.buildenv.2016.11.040 Volltext GBV_USEFLAG_U GBV_ELV SYSFLAG_U SSG-OLC-PHA AR 112 2017 1 0201 241-249 9 045F 690 |
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10.1016/j.buildenv.2016.11.040 doi GBV00000000000052A.pica (DE-627)ELV015057631 (ELSEVIER)S0360-1323(16)30471-1 DE-627 ger DE-627 rakwb eng 690 690 DE-600 570 VZ Geng, Yang verfasserin aut Impact of individual IEQ factors on passengers' overall satisfaction in Chinese airport terminals 2017transfer abstract 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. Airport terminals Elsevier Objective measurement Elsevier Kano's model Elsevier Subjective survey Elsevier Indoor environment quality (IEQ) Elsevier Yu, Juan oth Lin, Borong oth Wang, Zhe oth Huang, Yenhsiang oth Enthalten in Elsevier Li, Huilin ELSEVIER Integration-free reprogramming of human umbilical arterial endothelial cells into induced pluripotent stem cells IHSTMi001-A 2018 the international journal of building science and its applications New York, NY [u.a.] (DE-627)ELV000477206 volume:112 year:2017 day:1 month:02 pages:241-249 extent:9 https://doi.org/10.1016/j.buildenv.2016.11.040 Volltext GBV_USEFLAG_U GBV_ELV SYSFLAG_U SSG-OLC-PHA AR 112 2017 1 0201 241-249 9 045F 690 |
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10.1016/j.buildenv.2016.11.040 doi GBV00000000000052A.pica (DE-627)ELV015057631 (ELSEVIER)S0360-1323(16)30471-1 DE-627 ger DE-627 rakwb eng 690 690 DE-600 570 VZ Geng, Yang verfasserin aut Impact of individual IEQ factors on passengers' overall satisfaction in Chinese airport terminals 2017transfer abstract 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. Airport terminals Elsevier Objective measurement Elsevier Kano's model Elsevier Subjective survey Elsevier Indoor environment quality (IEQ) Elsevier Yu, Juan oth Lin, Borong oth Wang, Zhe oth Huang, Yenhsiang oth Enthalten in Elsevier Li, Huilin ELSEVIER Integration-free reprogramming of human umbilical arterial endothelial cells into induced pluripotent stem cells IHSTMi001-A 2018 the international journal of building science and its applications New York, NY [u.a.] (DE-627)ELV000477206 volume:112 year:2017 day:1 month:02 pages:241-249 extent:9 https://doi.org/10.1016/j.buildenv.2016.11.040 Volltext GBV_USEFLAG_U GBV_ELV SYSFLAG_U SSG-OLC-PHA AR 112 2017 1 0201 241-249 9 045F 690 |
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10.1016/j.buildenv.2016.11.040 doi GBV00000000000052A.pica (DE-627)ELV015057631 (ELSEVIER)S0360-1323(16)30471-1 DE-627 ger DE-627 rakwb eng 690 690 DE-600 570 VZ Geng, Yang verfasserin aut Impact of individual IEQ factors on passengers' overall satisfaction in Chinese airport terminals 2017transfer abstract 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. Airport terminals Elsevier Objective measurement Elsevier Kano's model Elsevier Subjective survey Elsevier Indoor environment quality (IEQ) Elsevier Yu, Juan oth Lin, Borong oth Wang, Zhe oth Huang, Yenhsiang oth Enthalten in Elsevier Li, Huilin ELSEVIER Integration-free reprogramming of human umbilical arterial endothelial cells into induced pluripotent stem cells IHSTMi001-A 2018 the international journal of building science and its applications New York, NY [u.a.] (DE-627)ELV000477206 volume:112 year:2017 day:1 month:02 pages:241-249 extent:9 https://doi.org/10.1016/j.buildenv.2016.11.040 Volltext GBV_USEFLAG_U GBV_ELV SYSFLAG_U SSG-OLC-PHA AR 112 2017 1 0201 241-249 9 045F 690 |
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10.1016/j.buildenv.2016.11.040 doi GBV00000000000052A.pica (DE-627)ELV015057631 (ELSEVIER)S0360-1323(16)30471-1 DE-627 ger DE-627 rakwb eng 690 690 DE-600 570 VZ Geng, Yang verfasserin aut Impact of individual IEQ factors on passengers' overall satisfaction in Chinese airport terminals 2017transfer abstract 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. Airport terminals Elsevier Objective measurement Elsevier Kano's model Elsevier Subjective survey Elsevier Indoor environment quality (IEQ) Elsevier Yu, Juan oth Lin, Borong oth Wang, Zhe oth Huang, Yenhsiang oth Enthalten in Elsevier Li, Huilin ELSEVIER Integration-free reprogramming of human umbilical arterial endothelial cells into induced pluripotent stem cells IHSTMi001-A 2018 the international journal of building science and its applications New York, NY [u.a.] (DE-627)ELV000477206 volume:112 year:2017 day:1 month:02 pages:241-249 extent:9 https://doi.org/10.1016/j.buildenv.2016.11.040 Volltext GBV_USEFLAG_U GBV_ELV SYSFLAG_U SSG-OLC-PHA AR 112 2017 1 0201 241-249 9 045F 690 |
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Impact of individual IEQ factors on passengers' overall satisfaction in Chinese airport terminals |
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In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. |
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In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. |
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In this paper, objective environmental measurements and subjective questionnaire surveys are conducted in 8 major Chinese airport terminals to investigate Indoor environment quality (IEQ) and explore the relationship between individual IEQ factors and overall satisfaction. The objective measurements show that the qualification rate of indoor thermal environment is above 70%, according to Chinese thermal standard; the average CO2 concentration is controlled between 350 PPM and 700 PPM; the average value of natural light illuminance ranges from 300 lx to 500 lx; and the noise intensity stays at a high level, whose average value is between 55 dB(A) and 70 dB(A). The analysis of subjective surveys finds the majority of passengers are just satisfied with IEQ in the airport terminals. It is also found that the subjective satisfactory level is highly correlated with the objective environmental measurement. Based on Kano's model, the impacts of individual IEQ factors on overall satisfaction are analyzed. The results indicate ‘Thermal Comfort’ and ‘Space Layout’ are Basic Factors, which have prominently negative influences on passengers' overall satisfaction when they are underperformed. Conversely, ‘Service Facility’ is Bonus Factor, which means a greater positive effect on overall satisfaction if it performs well. In addition, ‘Acoustic Quality’, ‘Air Quality’ and ‘Lighting’ are Proportional Factors, whose impact on overall satisfaction is in linear proportion to its performance. |
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