Modelling knowledge worker behaviour in business process studies
Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, impor...
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2005 |
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| Schlagwörter: |
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| Umfang: |
16 |
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| Reproduktion: |
Emerald Fulltext Archive Database 1994-2005 |
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| Übergeordnetes Werk: |
In: Journal of enterprise information management - Bradford : Emerald, 2004, 18(2005), 1, Seite 79-94 |
| Übergeordnetes Werk: |
volume:18 ; year:2005 ; number:1 ; pages:79-94 ; extent:16 |
| Links: |
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| DOI / URN: |
10.1108/17410390510571501 |
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NLEJ21959483X |
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| 520 | |a Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. | ||
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10.1108/17410390510571501 doi (DE-627)NLEJ21959483X DE-627 ger DE-627 rakwb eng XA-GB Modelling knowledge worker behaviour in business process studies 2005 16 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. Emerald Fulltext Archive Database 1994-2005 Arbitration Business process re-engineering Information officers Information systems Simulation Elliman, Tony oth Eatock, Julie oth Spencer, Nicky oth In Journal of enterprise information management Bradford : Emerald, 2004 18(2005), 1, Seite 79-94 Online-Ressource (DE-627)NLEJ219577919 (DE-600)2144850-4 nnns volume:18 year:2005 number:1 pages:79-94 extent:16 http://dx.doi.org/10.1108/17410390510571501 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 18 2005 1 79-94 16 |
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10.1108/17410390510571501 doi (DE-627)NLEJ21959483X DE-627 ger DE-627 rakwb eng XA-GB Modelling knowledge worker behaviour in business process studies 2005 16 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. Emerald Fulltext Archive Database 1994-2005 Arbitration Business process re-engineering Information officers Information systems Simulation Elliman, Tony oth Eatock, Julie oth Spencer, Nicky oth In Journal of enterprise information management Bradford : Emerald, 2004 18(2005), 1, Seite 79-94 Online-Ressource (DE-627)NLEJ219577919 (DE-600)2144850-4 nnns volume:18 year:2005 number:1 pages:79-94 extent:16 http://dx.doi.org/10.1108/17410390510571501 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 18 2005 1 79-94 16 |
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10.1108/17410390510571501 doi (DE-627)NLEJ21959483X DE-627 ger DE-627 rakwb eng XA-GB Modelling knowledge worker behaviour in business process studies 2005 16 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. Emerald Fulltext Archive Database 1994-2005 Arbitration Business process re-engineering Information officers Information systems Simulation Elliman, Tony oth Eatock, Julie oth Spencer, Nicky oth In Journal of enterprise information management Bradford : Emerald, 2004 18(2005), 1, Seite 79-94 Online-Ressource (DE-627)NLEJ219577919 (DE-600)2144850-4 nnns volume:18 year:2005 number:1 pages:79-94 extent:16 http://dx.doi.org/10.1108/17410390510571501 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 18 2005 1 79-94 16 |
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10.1108/17410390510571501 doi (DE-627)NLEJ21959483X DE-627 ger DE-627 rakwb eng XA-GB Modelling knowledge worker behaviour in business process studies 2005 16 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. Emerald Fulltext Archive Database 1994-2005 Arbitration Business process re-engineering Information officers Information systems Simulation Elliman, Tony oth Eatock, Julie oth Spencer, Nicky oth In Journal of enterprise information management Bradford : Emerald, 2004 18(2005), 1, Seite 79-94 Online-Ressource (DE-627)NLEJ219577919 (DE-600)2144850-4 nnns volume:18 year:2005 number:1 pages:79-94 extent:16 http://dx.doi.org/10.1108/17410390510571501 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 18 2005 1 79-94 16 |
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Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. |
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Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. |
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Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. |
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<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">NLEJ21959483X</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20210707090309.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">090811s2005 xxk|||||o 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1108/17410390510571501</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)NLEJ21959483X</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="c">XA-GB</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Modelling knowledge worker behaviour in business process studies</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2005</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">16</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">zzz</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">z</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">zu</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies.</subfield></datafield><datafield tag="533" ind1=" " ind2=" "><subfield code="f">Emerald Fulltext Archive Database 1994-2005</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Arbitration</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business process re-engineering</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information officers</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information systems</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Simulation</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Elliman, Tony</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Eatock, Julie</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Spencer, Nicky</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">In</subfield><subfield code="t">Journal of enterprise information management</subfield><subfield code="d">Bradford : Emerald, 2004</subfield><subfield code="g">18(2005), 1, Seite 79-94</subfield><subfield code="h">Online-Ressource</subfield><subfield code="w">(DE-627)NLEJ219577919</subfield><subfield code="w">(DE-600)2144850-4</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:18</subfield><subfield code="g">year:2005</subfield><subfield code="g">number:1</subfield><subfield code="g">pages:79-94</subfield><subfield code="g">extent:16</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://dx.doi.org/10.1108/17410390510571501</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_U</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-1-EFD</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_NL_ARTICLE</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">18</subfield><subfield code="j">2005</subfield><subfield code="e">1</subfield><subfield code="h">79-94</subfield><subfield code="g">16</subfield></datafield></record></collection>
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