Management Support Systems for Service Quality Management: A Research Direction
Discusses the potential of applying management support systems (MSS) inquality management in a service context and suggests a viable researchdirection. Describes a research framework using the critical successfactor (CSF) analysis to identify factors critical to the success ofservice quality managem...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
1994 |
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| Schlagwörter: |
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| Umfang: |
13 |
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| Reproduktion: |
Emerald Fulltext Archive Database 1994-2005 |
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| Übergeordnetes Werk: |
In: International journal of quality & reliability management - Bingley : Emerald, 1984, 11(1994), 8, Seite 44-56 |
| Übergeordnetes Werk: |
volume:11 ; year:1994 ; number:8 ; pages:44-56 ; extent:13 |
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| DOI / URN: |
10.1108/02656719410070101 |
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NLEJ219699941 |
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| 520 | |a Discusses the potential of applying management support systems (MSS) inquality management in a service context and suggests a viable researchdirection. Describes a research framework using the critical successfactor (CSF) analysis to identify factors critical to the success ofservice quality management and uses it as a first step in developing anMSS for quality management. | ||
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| 700 | 1 | |a Ngai, E.W.T. |4 oth | |
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10.1108/02656719410070101 doi (DE-627)NLEJ219699941 DE-627 ger DE-627 rakwb eng XA-GB Management Support Systems for Service Quality Management: A Research Direction 1994 13 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Discusses the potential of applying management support systems (MSS) inquality management in a service context and suggests a viable researchdirection. Describes a research framework using the critical successfactor (CSF) analysis to identify factors critical to the success ofservice quality management and uses it as a first step in developing anMSS for quality management. Emerald Fulltext Archive Database 1994-2005 Information systems Management techniques Quality assurance Quality management Service industries Service quality Cheng, T.C.E. oth Ngai, E.W.T. oth In International journal of quality & reliability management Bingley : Emerald, 1984 11(1994), 8, Seite 44-56 Online-Ressource (DE-627)NLEJ219579016 (DE-600)1466792-7 nnns volume:11 year:1994 number:8 pages:44-56 extent:13 http://dx.doi.org/10.1108/02656719410070101 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 11 1994 8 44-56 13 |
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10.1108/02656719410070101 doi (DE-627)NLEJ219699941 DE-627 ger DE-627 rakwb eng XA-GB Management Support Systems for Service Quality Management: A Research Direction 1994 13 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Discusses the potential of applying management support systems (MSS) inquality management in a service context and suggests a viable researchdirection. Describes a research framework using the critical successfactor (CSF) analysis to identify factors critical to the success ofservice quality management and uses it as a first step in developing anMSS for quality management. Emerald Fulltext Archive Database 1994-2005 Information systems Management techniques Quality assurance Quality management Service industries Service quality Cheng, T.C.E. oth Ngai, E.W.T. oth In International journal of quality & reliability management Bingley : Emerald, 1984 11(1994), 8, Seite 44-56 Online-Ressource (DE-627)NLEJ219579016 (DE-600)1466792-7 nnns volume:11 year:1994 number:8 pages:44-56 extent:13 http://dx.doi.org/10.1108/02656719410070101 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 11 1994 8 44-56 13 |
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10.1108/02656719410070101 doi (DE-627)NLEJ219699941 DE-627 ger DE-627 rakwb eng XA-GB Management Support Systems for Service Quality Management: A Research Direction 1994 13 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Discusses the potential of applying management support systems (MSS) inquality management in a service context and suggests a viable researchdirection. Describes a research framework using the critical successfactor (CSF) analysis to identify factors critical to the success ofservice quality management and uses it as a first step in developing anMSS for quality management. Emerald Fulltext Archive Database 1994-2005 Information systems Management techniques Quality assurance Quality management Service industries Service quality Cheng, T.C.E. oth Ngai, E.W.T. oth In International journal of quality & reliability management Bingley : Emerald, 1984 11(1994), 8, Seite 44-56 Online-Ressource (DE-627)NLEJ219579016 (DE-600)1466792-7 nnns volume:11 year:1994 number:8 pages:44-56 extent:13 http://dx.doi.org/10.1108/02656719410070101 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 11 1994 8 44-56 13 |
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Discusses the potential of applying management support systems (MSS) inquality management in a service context and suggests a viable researchdirection. Describes a research framework using the critical successfactor (CSF) analysis to identify factors critical to the success ofservice quality management and uses it as a first step in developing anMSS for quality management. |
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