ISO 9000 certification benefits, reality or myth?
Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and find...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Dick, Gavin P.M. [verfasserIn] |
|---|
| Format: |
E-Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2000 |
|---|
| Schlagwörter: |
|---|
| Umfang: |
7 |
|---|
| Reproduktion: |
Emerald Fulltext Archive Database 1994-2005 |
|---|---|
| Übergeordnetes Werk: |
In: The TQM magazine - Bradford : Emerald, 1989, 12(2000), 6, Seite 365-371 |
| Übergeordnetes Werk: |
volume:12 ; year:2000 ; number:6 ; pages:365-371 ; extent:7 |
| Links: |
|---|
| DOI / URN: |
10.1108/09544780010351517 |
|---|
| Katalog-ID: |
NLEJ219722722 |
|---|
| LEADER | 01000caa a22002652 4500 | ||
|---|---|---|---|
| 001 | NLEJ219722722 | ||
| 003 | DE-627 | ||
| 005 | 20210707092137.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 090811s2000 xxk|||||o 00| ||eng c | ||
| 024 | 7 | |a 10.1108/09544780010351517 |2 doi | |
| 035 | |a (DE-627)NLEJ219722722 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rakwb | ||
| 041 | |a eng | ||
| 044 | |c XA-GB | ||
| 100 | 1 | |a Dick, Gavin P.M. |e verfasserin |4 aut | |
| 245 | 1 | 0 | |a ISO 9000 certification benefits, reality or myth? |
| 264 | 1 | |c 2000 | |
| 300 | |a 7 | ||
| 336 | |a nicht spezifiziert |b zzz |2 rdacontent | ||
| 337 | |a nicht spezifiziert |b z |2 rdamedia | ||
| 338 | |a nicht spezifiziert |b zu |2 rdacarrier | ||
| 520 | |a Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. | ||
| 533 | |f Emerald Fulltext Archive Database 1994-2005 | ||
| 650 | 4 | |a Benefits | |
| 650 | 4 | |a Certification | |
| 650 | 4 | |a ISO 9000 | |
| 650 | 4 | |a Performance | |
| 650 | 4 | |a TQM | |
| 773 | 0 | 8 | |i In |t The TQM magazine |d Bradford : Emerald, 1989 |g 12(2000), 6, Seite 365-371 |h Online-Ressource |w (DE-627)NLEJ21957877X |w (DE-600)2024492-7 |7 nnns |
| 773 | 1 | 8 | |g volume:12 |g year:2000 |g number:6 |g pages:365-371 |g extent:7 |
| 856 | 4 | 0 | |u http://dx.doi.org/10.1108/09544780010351517 |
| 912 | |a GBV_USEFLAG_U | ||
| 912 | |a ZDB-1-EFD | ||
| 912 | |a GBV_NL_ARTICLE | ||
| 951 | |a AR | ||
| 952 | |d 12 |j 2000 |e 6 |h 365-371 |g 7 | ||
| author_variant |
g p d gp gpd |
|---|---|
| matchkey_str |
dickgavinpm:2000----:s90criiaineeise |
| hierarchy_sort_str |
2000 |
| publishDate |
2000 |
| allfields |
10.1108/09544780010351517 doi (DE-627)NLEJ219722722 DE-627 ger DE-627 rakwb eng XA-GB Dick, Gavin P.M. verfasserin aut ISO 9000 certification benefits, reality or myth? 2000 7 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. Emerald Fulltext Archive Database 1994-2005 Benefits Certification ISO 9000 Performance TQM In The TQM magazine Bradford : Emerald, 1989 12(2000), 6, Seite 365-371 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:12 year:2000 number:6 pages:365-371 extent:7 http://dx.doi.org/10.1108/09544780010351517 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 12 2000 6 365-371 7 |
| spelling |
10.1108/09544780010351517 doi (DE-627)NLEJ219722722 DE-627 ger DE-627 rakwb eng XA-GB Dick, Gavin P.M. verfasserin aut ISO 9000 certification benefits, reality or myth? 2000 7 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. Emerald Fulltext Archive Database 1994-2005 Benefits Certification ISO 9000 Performance TQM In The TQM magazine Bradford : Emerald, 1989 12(2000), 6, Seite 365-371 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:12 year:2000 number:6 pages:365-371 extent:7 http://dx.doi.org/10.1108/09544780010351517 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 12 2000 6 365-371 7 |
| allfields_unstemmed |
10.1108/09544780010351517 doi (DE-627)NLEJ219722722 DE-627 ger DE-627 rakwb eng XA-GB Dick, Gavin P.M. verfasserin aut ISO 9000 certification benefits, reality or myth? 2000 7 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. Emerald Fulltext Archive Database 1994-2005 Benefits Certification ISO 9000 Performance TQM In The TQM magazine Bradford : Emerald, 1989 12(2000), 6, Seite 365-371 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:12 year:2000 number:6 pages:365-371 extent:7 http://dx.doi.org/10.1108/09544780010351517 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 12 2000 6 365-371 7 |
| allfieldsGer |
10.1108/09544780010351517 doi (DE-627)NLEJ219722722 DE-627 ger DE-627 rakwb eng XA-GB Dick, Gavin P.M. verfasserin aut ISO 9000 certification benefits, reality or myth? 2000 7 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. Emerald Fulltext Archive Database 1994-2005 Benefits Certification ISO 9000 Performance TQM In The TQM magazine Bradford : Emerald, 1989 12(2000), 6, Seite 365-371 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:12 year:2000 number:6 pages:365-371 extent:7 http://dx.doi.org/10.1108/09544780010351517 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 12 2000 6 365-371 7 |
| allfieldsSound |
10.1108/09544780010351517 doi (DE-627)NLEJ219722722 DE-627 ger DE-627 rakwb eng XA-GB Dick, Gavin P.M. verfasserin aut ISO 9000 certification benefits, reality or myth? 2000 7 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. Emerald Fulltext Archive Database 1994-2005 Benefits Certification ISO 9000 Performance TQM In The TQM magazine Bradford : Emerald, 1989 12(2000), 6, Seite 365-371 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:12 year:2000 number:6 pages:365-371 extent:7 http://dx.doi.org/10.1108/09544780010351517 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 12 2000 6 365-371 7 |
| language |
English |
| source |
In The TQM magazine 12(2000), 6, Seite 365-371 volume:12 year:2000 number:6 pages:365-371 extent:7 |
| sourceStr |
In The TQM magazine 12(2000), 6, Seite 365-371 volume:12 year:2000 number:6 pages:365-371 extent:7 |
| format_phy_str_mv |
Article |
| institution |
findex.gbv.de |
| topic_facet |
Benefits Certification ISO 9000 Performance TQM |
| isfreeaccess_bool |
false |
| container_title |
The TQM magazine |
| authorswithroles_txt_mv |
Dick, Gavin P.M. @@aut@@ |
| publishDateDaySort_date |
2000-01-01T00:00:00Z |
| hierarchy_top_id |
NLEJ21957877X |
| id |
NLEJ219722722 |
| language_de |
englisch |
| fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">NLEJ219722722</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20210707092137.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">090811s2000 xxk|||||o 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1108/09544780010351517</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)NLEJ219722722</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="c">XA-GB</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Dick, Gavin P.M.</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">ISO 9000 certification benefits, reality or myth?</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2000</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">7</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">zzz</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">z</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">zu</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards.</subfield></datafield><datafield tag="533" ind1=" " ind2=" "><subfield code="f">Emerald Fulltext Archive Database 1994-2005</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Benefits</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Certification</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">ISO 9000</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Performance</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">TQM</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">In</subfield><subfield code="t">The TQM magazine</subfield><subfield code="d">Bradford : Emerald, 1989</subfield><subfield code="g">12(2000), 6, Seite 365-371</subfield><subfield code="h">Online-Ressource</subfield><subfield code="w">(DE-627)NLEJ21957877X</subfield><subfield code="w">(DE-600)2024492-7</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:12</subfield><subfield code="g">year:2000</subfield><subfield code="g">number:6</subfield><subfield code="g">pages:365-371</subfield><subfield code="g">extent:7</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://dx.doi.org/10.1108/09544780010351517</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_U</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-1-EFD</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_NL_ARTICLE</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">12</subfield><subfield code="j">2000</subfield><subfield code="e">6</subfield><subfield code="h">365-371</subfield><subfield code="g">7</subfield></datafield></record></collection>
|
| series2 |
Emerald Fulltext Archive Database 1994-2005 |
| author |
Dick, Gavin P.M. |
| spellingShingle |
Dick, Gavin P.M. misc Benefits misc Certification misc ISO 9000 misc Performance misc TQM ISO 9000 certification benefits, reality or myth? |
| authorStr |
Dick, Gavin P.M. |
| ppnlink_with_tag_str_mv |
@@773@@(DE-627)NLEJ21957877X |
| format |
electronic Article |
| delete_txt_mv |
keep |
| author_role |
aut |
| collection |
NL |
| remote_str |
true |
| illustrated |
Not Illustrated |
| topic_title |
ISO 9000 certification benefits, reality or myth? Benefits Certification ISO 9000 Performance TQM |
| topic |
misc Benefits misc Certification misc ISO 9000 misc Performance misc TQM |
| topic_unstemmed |
misc Benefits misc Certification misc ISO 9000 misc Performance misc TQM |
| topic_browse |
misc Benefits misc Certification misc ISO 9000 misc Performance misc TQM |
| format_facet |
Elektronische Aufsätze Aufsätze Elektronische Ressource |
| format_main_str_mv |
Text Zeitschrift/Artikel |
| carriertype_str_mv |
zu |
| hierarchy_parent_title |
The TQM magazine |
| hierarchy_parent_id |
NLEJ21957877X |
| hierarchy_top_title |
The TQM magazine |
| isfreeaccess_txt |
false |
| familylinks_str_mv |
(DE-627)NLEJ21957877X (DE-600)2024492-7 |
| title |
ISO 9000 certification benefits, reality or myth? |
| ctrlnum |
(DE-627)NLEJ219722722 |
| title_full |
ISO 9000 certification benefits, reality or myth? |
| author_sort |
Dick, Gavin P.M. |
| journal |
The TQM magazine |
| journalStr |
The TQM magazine |
| lang_code |
eng |
| isOA_bool |
false |
| recordtype |
marc |
| publishDateSort |
2000 |
| contenttype_str_mv |
zzz |
| container_start_page |
365 |
| author_browse |
Dick, Gavin P.M. |
| container_volume |
12 |
| physical |
7 |
| format_se |
Elektronische Aufsätze |
| countryofpublication_str_mv |
XA-GB |
| author-letter |
Dick, Gavin P.M. |
| doi_str_mv |
10.1108/09544780010351517 |
| title_sort |
iso 9000 certification benefits, reality or myth? |
| title_auth |
ISO 9000 certification benefits, reality or myth? |
| abstract |
Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. |
| abstractGer |
Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. |
| abstract_unstemmed |
Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards. |
| collection_details |
GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE |
| container_issue |
6 |
| title_short |
ISO 9000 certification benefits, reality or myth? |
| url |
http://dx.doi.org/10.1108/09544780010351517 |
| remote_bool |
true |
| ppnlink |
NLEJ21957877X |
| mediatype_str_mv |
z |
| isOA_txt |
false |
| hochschulschrift_bool |
false |
| doi_str |
10.1108/09544780010351517 |
| up_date |
2024-07-06T05:56:26.433Z |
| _version_ |
1803808026324369408 |
| fullrecord_marcxml |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">NLEJ219722722</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20210707092137.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">090811s2000 xxk|||||o 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1108/09544780010351517</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)NLEJ219722722</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="c">XA-GB</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Dick, Gavin P.M.</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">ISO 9000 certification benefits, reality or myth?</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2000</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">7</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">zzz</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">z</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">nicht spezifiziert</subfield><subfield code="b">zu</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards.</subfield></datafield><datafield tag="533" ind1=" " ind2=" "><subfield code="f">Emerald Fulltext Archive Database 1994-2005</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Benefits</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Certification</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">ISO 9000</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Performance</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">TQM</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">In</subfield><subfield code="t">The TQM magazine</subfield><subfield code="d">Bradford : Emerald, 1989</subfield><subfield code="g">12(2000), 6, Seite 365-371</subfield><subfield code="h">Online-Ressource</subfield><subfield code="w">(DE-627)NLEJ21957877X</subfield><subfield code="w">(DE-600)2024492-7</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:12</subfield><subfield code="g">year:2000</subfield><subfield code="g">number:6</subfield><subfield code="g">pages:365-371</subfield><subfield code="g">extent:7</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://dx.doi.org/10.1108/09544780010351517</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_U</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-1-EFD</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_NL_ARTICLE</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">12</subfield><subfield code="j">2000</subfield><subfield code="e">6</subfield><subfield code="h">365-371</subfield><subfield code="g">7</subfield></datafield></record></collection>
|
| score |
7.399357 |