Quality management results in ISO 9000 certified Spanish firms
Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results...
Ausführliche Beschreibung
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| Autor*in: |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2002 |
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| Schlagwörter: |
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| Umfang: |
8 |
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| Reproduktion: |
Emerald Fulltext Archive Database 1994-2005 |
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| Übergeordnetes Werk: |
In: The TQM magazine - Bradford : Emerald, 1989, 14(2002), 4, Seite 232-239 |
| Übergeordnetes Werk: |
volume:14 ; year:2002 ; number:4 ; pages:232-239 ; extent:8 |
| Links: |
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| DOI / URN: |
10.1108/09544780210429843 |
|---|
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NLEJ21972346X |
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| 520 | |a Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. | ||
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10.1108/09544780210429843 doi (DE-627)NLEJ21972346X DE-627 ger DE-627 rakwb eng XA-GB Quality management results in ISO 9000 certified Spanish firms 2002 8 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. Emerald Fulltext Archive Database 1994-2005 Factor analysis ISO 9000 Quality management Spain TQM Tarí, Juan José oth Molina, José Francisco oth In The TQM magazine Bradford : Emerald, 1989 14(2002), 4, Seite 232-239 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:14 year:2002 number:4 pages:232-239 extent:8 http://dx.doi.org/10.1108/09544780210429843 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 14 2002 4 232-239 8 |
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10.1108/09544780210429843 doi (DE-627)NLEJ21972346X DE-627 ger DE-627 rakwb eng XA-GB Quality management results in ISO 9000 certified Spanish firms 2002 8 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. Emerald Fulltext Archive Database 1994-2005 Factor analysis ISO 9000 Quality management Spain TQM Tarí, Juan José oth Molina, José Francisco oth In The TQM magazine Bradford : Emerald, 1989 14(2002), 4, Seite 232-239 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:14 year:2002 number:4 pages:232-239 extent:8 http://dx.doi.org/10.1108/09544780210429843 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 14 2002 4 232-239 8 |
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10.1108/09544780210429843 doi (DE-627)NLEJ21972346X DE-627 ger DE-627 rakwb eng XA-GB Quality management results in ISO 9000 certified Spanish firms 2002 8 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. Emerald Fulltext Archive Database 1994-2005 Factor analysis ISO 9000 Quality management Spain TQM Tarí, Juan José oth Molina, José Francisco oth In The TQM magazine Bradford : Emerald, 1989 14(2002), 4, Seite 232-239 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:14 year:2002 number:4 pages:232-239 extent:8 http://dx.doi.org/10.1108/09544780210429843 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 14 2002 4 232-239 8 |
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10.1108/09544780210429843 doi (DE-627)NLEJ21972346X DE-627 ger DE-627 rakwb eng XA-GB Quality management results in ISO 9000 certified Spanish firms 2002 8 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. Emerald Fulltext Archive Database 1994-2005 Factor analysis ISO 9000 Quality management Spain TQM Tarí, Juan José oth Molina, José Francisco oth In The TQM magazine Bradford : Emerald, 1989 14(2002), 4, Seite 232-239 Online-Ressource (DE-627)NLEJ21957877X (DE-600)2024492-7 nnns volume:14 year:2002 number:4 pages:232-239 extent:8 http://dx.doi.org/10.1108/09544780210429843 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 14 2002 4 232-239 8 |
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Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. |
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Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. |
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Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the results of most quality management practices show that firms implementing quality systems achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results. The focus of this study was to analyse and evaluate quality management results in ISO 9000 certified firms, in order to identify the key results of TQM and to classify firms. For this purpose, we use a factor analysis and a cluster analysis. |
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