An efficiency study for a student health center
This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and th...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2002 |
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| Schlagwörter: |
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| Umfang: |
9 |
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| Reproduktion: |
Emerald Fulltext Archive Database 1994-2005 |
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| Übergeordnetes Werk: |
In: International journal of health care quality assurance - Bingley : Emerald, 1988, 15(2002), 4, Seite 159-167 |
| Übergeordnetes Werk: |
volume:15 ; year:2002 ; number:4 ; pages:159-167 ; extent:9 |
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| DOI / URN: |
10.1108/09526860210431823 |
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NLEJ219864187 |
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| 520 | |a This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. | ||
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10.1108/09526860210431823 doi (DE-627)NLEJ219864187 DE-627 ger DE-627 rakwb eng XA-GB An efficiency study for a student health center 2002 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. Emerald Fulltext Archive Database 1994-2005 Health care Service quality Universities Canel, Cem oth Kadipasaoglu, Sukran oth In International journal of health care quality assurance Bingley : Emerald, 1988 15(2002), 4, Seite 159-167 Online-Ressource (DE-627)NLEJ219578885 (DE-600)2010023-1 nnns volume:15 year:2002 number:4 pages:159-167 extent:9 http://dx.doi.org/10.1108/09526860210431823 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 15 2002 4 159-167 9 |
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10.1108/09526860210431823 doi (DE-627)NLEJ219864187 DE-627 ger DE-627 rakwb eng XA-GB An efficiency study for a student health center 2002 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. Emerald Fulltext Archive Database 1994-2005 Health care Service quality Universities Canel, Cem oth Kadipasaoglu, Sukran oth In International journal of health care quality assurance Bingley : Emerald, 1988 15(2002), 4, Seite 159-167 Online-Ressource (DE-627)NLEJ219578885 (DE-600)2010023-1 nnns volume:15 year:2002 number:4 pages:159-167 extent:9 http://dx.doi.org/10.1108/09526860210431823 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 15 2002 4 159-167 9 |
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10.1108/09526860210431823 doi (DE-627)NLEJ219864187 DE-627 ger DE-627 rakwb eng XA-GB An efficiency study for a student health center 2002 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. Emerald Fulltext Archive Database 1994-2005 Health care Service quality Universities Canel, Cem oth Kadipasaoglu, Sukran oth In International journal of health care quality assurance Bingley : Emerald, 1988 15(2002), 4, Seite 159-167 Online-Ressource (DE-627)NLEJ219578885 (DE-600)2010023-1 nnns volume:15 year:2002 number:4 pages:159-167 extent:9 http://dx.doi.org/10.1108/09526860210431823 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 15 2002 4 159-167 9 |
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10.1108/09526860210431823 doi (DE-627)NLEJ219864187 DE-627 ger DE-627 rakwb eng XA-GB An efficiency study for a student health center 2002 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. Emerald Fulltext Archive Database 1994-2005 Health care Service quality Universities Canel, Cem oth Kadipasaoglu, Sukran oth In International journal of health care quality assurance Bingley : Emerald, 1988 15(2002), 4, Seite 159-167 Online-Ressource (DE-627)NLEJ219578885 (DE-600)2010023-1 nnns volume:15 year:2002 number:4 pages:159-167 extent:9 http://dx.doi.org/10.1108/09526860210431823 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 15 2002 4 159-167 9 |
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10.1108/09526860210431823 doi (DE-627)NLEJ219864187 DE-627 ger DE-627 rakwb eng XA-GB An efficiency study for a student health center 2002 9 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. Emerald Fulltext Archive Database 1994-2005 Health care Service quality Universities Canel, Cem oth Kadipasaoglu, Sukran oth In International journal of health care quality assurance Bingley : Emerald, 1988 15(2002), 4, Seite 159-167 Online-Ressource (DE-627)NLEJ219578885 (DE-600)2010023-1 nnns volume:15 year:2002 number:4 pages:159-167 extent:9 http://dx.doi.org/10.1108/09526860210431823 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 15 2002 4 159-167 9 |
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This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. |
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This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. |
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This study provides an analysis of the quality of service provided by a university health-care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health-care process. The mean, upper and lower control limits for the mean, and the variation of the waiting-times at different stages of the health-care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting-times at different stages of the health-care delivery process. The implementation of these recommendations should also reflect a change in students' perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health-care delivery process. |
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