Employee impact on service delivery
Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Sanes, Christine [verfasserIn] |
|---|
| Format: |
E-Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
1996 |
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| Schlagwörter: |
|---|
| Umfang: |
6 |
|---|
| Reproduktion: |
Emerald Fulltext Archive Database 1994-2005 |
|---|---|
| Übergeordnetes Werk: |
In: Management development review - Bradford : MCB Univ. Press, 1992, 9(1996), 2, Seite 15-20 |
| Übergeordnetes Werk: |
volume:9 ; year:1996 ; number:2 ; pages:15-20 ; extent:6 |
| Links: |
|---|
| DOI / URN: |
10.1108/09622519610772094 |
|---|
| Katalog-ID: |
NLEJ219929491 |
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| 520 | |a Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. | ||
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10.1108/09622519610772094 doi (DE-627)NLEJ219929491 DE-627 ger DE-627 rakwb eng XA-GB Sanes, Christine verfasserin aut Employee impact on service delivery 1996 6 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. Emerald Fulltext Archive Database 1994-2005 Customer satisfaction Employee development Employee involvement Empowerment USA In Management development review Bradford : MCB Univ. Press, 1992 9(1996), 2, Seite 15-20 Online-Ressource (DE-627)NLEJ219578591 (DE-600)2062804-3 nnns volume:9 year:1996 number:2 pages:15-20 extent:6 http://dx.doi.org/10.1108/09622519610772094 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 9 1996 2 15-20 6 |
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10.1108/09622519610772094 doi (DE-627)NLEJ219929491 DE-627 ger DE-627 rakwb eng XA-GB Sanes, Christine verfasserin aut Employee impact on service delivery 1996 6 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. Emerald Fulltext Archive Database 1994-2005 Customer satisfaction Employee development Employee involvement Empowerment USA In Management development review Bradford : MCB Univ. Press, 1992 9(1996), 2, Seite 15-20 Online-Ressource (DE-627)NLEJ219578591 (DE-600)2062804-3 nnns volume:9 year:1996 number:2 pages:15-20 extent:6 http://dx.doi.org/10.1108/09622519610772094 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 9 1996 2 15-20 6 |
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10.1108/09622519610772094 doi (DE-627)NLEJ219929491 DE-627 ger DE-627 rakwb eng XA-GB Sanes, Christine verfasserin aut Employee impact on service delivery 1996 6 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. Emerald Fulltext Archive Database 1994-2005 Customer satisfaction Employee development Employee involvement Empowerment USA In Management development review Bradford : MCB Univ. Press, 1992 9(1996), 2, Seite 15-20 Online-Ressource (DE-627)NLEJ219578591 (DE-600)2062804-3 nnns volume:9 year:1996 number:2 pages:15-20 extent:6 http://dx.doi.org/10.1108/09622519610772094 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 9 1996 2 15-20 6 |
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10.1108/09622519610772094 doi (DE-627)NLEJ219929491 DE-627 ger DE-627 rakwb eng XA-GB Sanes, Christine verfasserin aut Employee impact on service delivery 1996 6 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. Emerald Fulltext Archive Database 1994-2005 Customer satisfaction Employee development Employee involvement Empowerment USA In Management development review Bradford : MCB Univ. Press, 1992 9(1996), 2, Seite 15-20 Online-Ressource (DE-627)NLEJ219578591 (DE-600)2062804-3 nnns volume:9 year:1996 number:2 pages:15-20 extent:6 http://dx.doi.org/10.1108/09622519610772094 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 9 1996 2 15-20 6 |
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10.1108/09622519610772094 doi (DE-627)NLEJ219929491 DE-627 ger DE-627 rakwb eng XA-GB Sanes, Christine verfasserin aut Employee impact on service delivery 1996 6 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. Emerald Fulltext Archive Database 1994-2005 Customer satisfaction Employee development Employee involvement Empowerment USA In Management development review Bradford : MCB Univ. Press, 1992 9(1996), 2, Seite 15-20 Online-Ressource (DE-627)NLEJ219578591 (DE-600)2062804-3 nnns volume:9 year:1996 number:2 pages:15-20 extent:6 http://dx.doi.org/10.1108/09622519610772094 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 9 1996 2 15-20 6 |
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Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. |
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Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. |
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Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can support and motivate them. Concludes by offering hints to help leaders achieve this. |
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