Competitive benchmarking in the air cargo industry: Part I
This is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major competitors in the cargo industry and included organisations known to be leaders in the areas of service excellence. The methodo...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
1999 |
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| Schlagwörter: |
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| Umfang: |
28 |
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| Reproduktion: |
Emerald Fulltext Archive Database 1994-2005 |
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| Übergeordnetes Werk: |
In: Benchmarking - Bingley : Emerald, 1994, 6(1999), 2, Seite 164-191 |
| Übergeordnetes Werk: |
volume:6 ; year:1999 ; number:2 ; pages:164-191 ; extent:28 |
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| DOI / URN: |
10.1108/14635779910269768 |
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10.1108/14635779910269768 doi (DE-627)NLEJ220013268 DE-627 ger DE-627 rakwb eng XA-GB Competitive benchmarking in the air cargo industry: Part I 1999 28 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major competitors in the cargo industry and included organisations known to be leaders in the areas of service excellence. The methodology used for establishing comparisons was an adaptation of the Malcolm Baldrige National Quality Award (MBNQA) (1996 version). A questionnaire was used with prompts covering various areas of quality management, people involvement in continuous improvement, service excellence aspects, customer focus and satisfaction aspects and finally business and operational performance aspects. Paper 1 discusses the changes that are taking place in the air cargo freight industry and sets the scene by presenting profiles of all of the competitors used in this study. Emerald Fulltext Archive Database 1994-2005 Air transport Benchmarking Cargo Freight transport Lobo, Ingrid oth Zairi, Mohamed oth In Benchmarking Bingley : Emerald, 1994 6(1999), 2, Seite 164-191 Online-Ressource (DE-627)NLEJ219578508 (DE-600)2007988-6 nnns volume:6 year:1999 number:2 pages:164-191 extent:28 http://dx.doi.org/10.1108/14635779910269768 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 6 1999 2 164-191 28 |
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10.1108/14635779910269768 doi (DE-627)NLEJ220013268 DE-627 ger DE-627 rakwb eng XA-GB Competitive benchmarking in the air cargo industry: Part I 1999 28 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major competitors in the cargo industry and included organisations known to be leaders in the areas of service excellence. The methodology used for establishing comparisons was an adaptation of the Malcolm Baldrige National Quality Award (MBNQA) (1996 version). A questionnaire was used with prompts covering various areas of quality management, people involvement in continuous improvement, service excellence aspects, customer focus and satisfaction aspects and finally business and operational performance aspects. Paper 1 discusses the changes that are taking place in the air cargo freight industry and sets the scene by presenting profiles of all of the competitors used in this study. Emerald Fulltext Archive Database 1994-2005 Air transport Benchmarking Cargo Freight transport Lobo, Ingrid oth Zairi, Mohamed oth In Benchmarking Bingley : Emerald, 1994 6(1999), 2, Seite 164-191 Online-Ressource (DE-627)NLEJ219578508 (DE-600)2007988-6 nnns volume:6 year:1999 number:2 pages:164-191 extent:28 http://dx.doi.org/10.1108/14635779910269768 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 6 1999 2 164-191 28 |
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10.1108/14635779910269768 doi (DE-627)NLEJ220013268 DE-627 ger DE-627 rakwb eng XA-GB Competitive benchmarking in the air cargo industry: Part I 1999 28 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major competitors in the cargo industry and included organisations known to be leaders in the areas of service excellence. The methodology used for establishing comparisons was an adaptation of the Malcolm Baldrige National Quality Award (MBNQA) (1996 version). A questionnaire was used with prompts covering various areas of quality management, people involvement in continuous improvement, service excellence aspects, customer focus and satisfaction aspects and finally business and operational performance aspects. Paper 1 discusses the changes that are taking place in the air cargo freight industry and sets the scene by presenting profiles of all of the competitors used in this study. Emerald Fulltext Archive Database 1994-2005 Air transport Benchmarking Cargo Freight transport Lobo, Ingrid oth Zairi, Mohamed oth In Benchmarking Bingley : Emerald, 1994 6(1999), 2, Seite 164-191 Online-Ressource (DE-627)NLEJ219578508 (DE-600)2007988-6 nnns volume:6 year:1999 number:2 pages:164-191 extent:28 http://dx.doi.org/10.1108/14635779910269768 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 6 1999 2 164-191 28 |
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10.1108/14635779910269768 doi (DE-627)NLEJ220013268 DE-627 ger DE-627 rakwb eng XA-GB Competitive benchmarking in the air cargo industry: Part I 1999 28 nicht spezifiziert zzz rdacontent nicht spezifiziert z rdamedia nicht spezifiziert zu rdacarrier This is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major competitors in the cargo industry and included organisations known to be leaders in the areas of service excellence. The methodology used for establishing comparisons was an adaptation of the Malcolm Baldrige National Quality Award (MBNQA) (1996 version). A questionnaire was used with prompts covering various areas of quality management, people involvement in continuous improvement, service excellence aspects, customer focus and satisfaction aspects and finally business and operational performance aspects. Paper 1 discusses the changes that are taking place in the air cargo freight industry and sets the scene by presenting profiles of all of the competitors used in this study. Emerald Fulltext Archive Database 1994-2005 Air transport Benchmarking Cargo Freight transport Lobo, Ingrid oth Zairi, Mohamed oth In Benchmarking Bingley : Emerald, 1994 6(1999), 2, Seite 164-191 Online-Ressource (DE-627)NLEJ219578508 (DE-600)2007988-6 nnns volume:6 year:1999 number:2 pages:164-191 extent:28 http://dx.doi.org/10.1108/14635779910269768 GBV_USEFLAG_U ZDB-1-EFD GBV_NL_ARTICLE AR 6 1999 2 164-191 28 |
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This is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major competitors in the cargo industry and included organisations known to be leaders in the areas of service excellence. The methodology used for establishing comparisons was an adaptation of the Malcolm Baldrige National Quality Award (MBNQA) (1996 version). A questionnaire was used with prompts covering various areas of quality management, people involvement in continuous improvement, service excellence aspects, customer focus and satisfaction aspects and finally business and operational performance aspects. Paper 1 discusses the changes that are taking place in the air cargo freight industry and sets the scene by presenting profiles of all of the competitors used in this study. |
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