A Framework for the Quality Evaluation of B2C M-Commerce Services
Business to consumer m-commerce services are here to stay. Their specifics, as software artifacts, indicate that they are primarily and most importantly user-driven; as such user perceived quality assessment should be an integral part of their design process. Mobile design processes still lack a for...
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Gespeichert in:
| Autor*in: |
Garofalakis, John [verfasserIn] Stefani, Antonia [author] Stefanis, Vassilios [author] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2011 |
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| Schlagwörter: |
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| Umfang: |
Online-Ressource |
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| Reproduktion: |
IGI Global InfoSci Journals Archive 2000 - 2012 |
|---|---|
| Übergeordnetes Werk: |
In: International journal of handheld computing research - Hershey, Pa : IGI Global, 2010, 2(2011), 3, Seite 73-91 |
| Übergeordnetes Werk: |
volume:2 ; year:2011 ; number:3 ; pages:73-91 |
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| DOI / URN: |
10.4018/jhcr.2011070105 |
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NLEJ244473560 |
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Business to consumer m-commerce services are here to stay. Their specifics, as software artifacts, indicate that they are primarily and most importantly user-driven; as such user perceived quality assessment should be an integral part of their design process. Mobile design processes still lack a formal and systematic quality control method. This paper explores m-commerce quality attributes using the external quality characteristics of the ISO9126 software quality standard. The goal is to provide a quality map of a B2C m-commerce system in order to facilitate more accurate and detailed quality evaluation. The result is a new evaluation framework based on decomposition of m-commerce services to three distinct user-software interaction patterns and mapping to ISO9126 quality characteristics |
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Their specifics, as software artifacts, indicate that they are primarily and most importantly user-driven; as such user perceived quality assessment should be an integral part of their design process. Mobile design processes still lack a formal and systematic quality control method. This paper explores m-commerce quality attributes using the external quality characteristics of the ISO9126 software quality standard. The goal is to provide a quality map of a B2C m-commerce system in order to facilitate more accurate and detailed quality evaluation. 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