Exploring the Three- Path Mediation Model : A Study of Customer Perceived Value, Customer Satisfaction Service Quality and Behavioral Intention Relationship
The present study attempts to explore structure of relationships among service quality, customer perceived value, customer satisfaction and behavioral intentions through a comprehensive survey of extant literature. The study investigates the direct and indirect relationship between service quality a...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Yadav, Manish Kumar [verfasserIn] Rai, Alok Kumar [verfasserIn] Srivastava, Medha [verfasserIn] |
|---|
| Format: |
E-Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2014 |
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| Umfang: |
1 Online-Ressource |
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| Übergeordnetes Werk: |
Enthalten in: International journal of customer relationship marketing and management - Hershey, Pa : IGI Global, 2010, 5(2014), 2, Seite 1-20 |
|---|---|
| Übergeordnetes Werk: |
volume:5 ; year:2014 ; number:2 ; pages:1-20 |
| Links: |
|---|
| DOI / URN: |
10.4018/ijcrmm.2014040101 |
|---|
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NLEJ251793931 |
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| 245 | 1 | 0 | |a Exploring the Three- Path Mediation Model |b A Study of Customer Perceived Value, Customer Satisfaction Service Quality and Behavioral Intention Relationship |
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| 520 | |a The present study attempts to explore structure of relationships among service quality, customer perceived value, customer satisfaction and behavioral intentions through a comprehensive survey of extant literature. The study investigates the direct and indirect relationship between service quality and behavioral intention and probes into the mediating role of customers' perceived value and customers' satisfaction in the indirect relationship between service quality and behavioral intention. The findings suggest that service quality and behavioral intention relationship is mediated at multiple levels as their relationship passes through the junctions of customer perceived value and customer satisfaction | ||
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10.4018/ijcrmm.2014040101 doi (DE-627)NLEJ251793931 (VZGNL)10.4018/ijcrmm.2014040101 DE-627 ger DE-627 rakwb eng Yadav, Manish Kumar verfasserin aut Exploring the Three- Path Mediation Model A Study of Customer Perceived Value, Customer Satisfaction Service Quality and Behavioral Intention Relationship 2014 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The present study attempts to explore structure of relationships among service quality, customer perceived value, customer satisfaction and behavioral intentions through a comprehensive survey of extant literature. The study investigates the direct and indirect relationship between service quality and behavioral intention and probes into the mediating role of customers' perceived value and customers' satisfaction in the indirect relationship between service quality and behavioral intention. The findings suggest that service quality and behavioral intention relationship is mediated at multiple levels as their relationship passes through the junctions of customer perceived value and customer satisfaction Behavioral Intention Customer Perceived Value Customer Satisfaction Extant Literature Service Quality Rai, Alok Kumar verfasserin aut Srivastava, Medha verfasserin aut Enthalten in International journal of customer relationship marketing and management Hershey, Pa : IGI Global, 2010 5(2014), 2, Seite 1-20 Online-Ressource (DE-627)NLEJ244419779 (DE-600)2586883-4 1947-9255 nnns volume:5 year:2014 number:2 pages:1-20 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 5 2014 2 1-20 |
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10.4018/ijcrmm.2014040101 doi (DE-627)NLEJ251793931 (VZGNL)10.4018/ijcrmm.2014040101 DE-627 ger DE-627 rakwb eng Yadav, Manish Kumar verfasserin aut Exploring the Three- Path Mediation Model A Study of Customer Perceived Value, Customer Satisfaction Service Quality and Behavioral Intention Relationship 2014 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The present study attempts to explore structure of relationships among service quality, customer perceived value, customer satisfaction and behavioral intentions through a comprehensive survey of extant literature. The study investigates the direct and indirect relationship between service quality and behavioral intention and probes into the mediating role of customers' perceived value and customers' satisfaction in the indirect relationship between service quality and behavioral intention. The findings suggest that service quality and behavioral intention relationship is mediated at multiple levels as their relationship passes through the junctions of customer perceived value and customer satisfaction Behavioral Intention Customer Perceived Value Customer Satisfaction Extant Literature Service Quality Rai, Alok Kumar verfasserin aut Srivastava, Medha verfasserin aut Enthalten in International journal of customer relationship marketing and management Hershey, Pa : IGI Global, 2010 5(2014), 2, Seite 1-20 Online-Ressource (DE-627)NLEJ244419779 (DE-600)2586883-4 1947-9255 nnns volume:5 year:2014 number:2 pages:1-20 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 5 2014 2 1-20 |
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10.4018/ijcrmm.2014040101 doi (DE-627)NLEJ251793931 (VZGNL)10.4018/ijcrmm.2014040101 DE-627 ger DE-627 rakwb eng Yadav, Manish Kumar verfasserin aut Exploring the Three- Path Mediation Model A Study of Customer Perceived Value, Customer Satisfaction Service Quality and Behavioral Intention Relationship 2014 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The present study attempts to explore structure of relationships among service quality, customer perceived value, customer satisfaction and behavioral intentions through a comprehensive survey of extant literature. The study investigates the direct and indirect relationship between service quality and behavioral intention and probes into the mediating role of customers' perceived value and customers' satisfaction in the indirect relationship between service quality and behavioral intention. The findings suggest that service quality and behavioral intention relationship is mediated at multiple levels as their relationship passes through the junctions of customer perceived value and customer satisfaction Behavioral Intention Customer Perceived Value Customer Satisfaction Extant Literature Service Quality Rai, Alok Kumar verfasserin aut Srivastava, Medha verfasserin aut Enthalten in International journal of customer relationship marketing and management Hershey, Pa : IGI Global, 2010 5(2014), 2, Seite 1-20 Online-Ressource (DE-627)NLEJ244419779 (DE-600)2586883-4 1947-9255 nnns volume:5 year:2014 number:2 pages:1-20 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 5 2014 2 1-20 |
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The present study attempts to explore structure of relationships among service quality, customer perceived value, customer satisfaction and behavioral intentions through a comprehensive survey of extant literature. The study investigates the direct and indirect relationship between service quality and behavioral intention and probes into the mediating role of customers' perceived value and customers' satisfaction in the indirect relationship between service quality and behavioral intention. The findings suggest that service quality and behavioral intention relationship is mediated at multiple levels as their relationship passes through the junctions of customer perceived value and customer satisfaction |
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<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">NLEJ251793931</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20231205143843.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">231128s2014 xx |||||o 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.4018/ijcrmm.2014040101</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)NLEJ251793931</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(VZGNL)10.4018/ijcrmm.2014040101</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Yadav, Manish Kumar</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Exploring the Three- Path Mediation Model</subfield><subfield code="b">A Study of Customer Perceived Value, Customer Satisfaction Service Quality and Behavioral Intention Relationship</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2014</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">The present study attempts to explore structure of relationships among service quality, customer perceived value, customer satisfaction and behavioral intentions through a comprehensive survey of extant literature. The study investigates the direct and indirect relationship between service quality and behavioral intention and probes into the mediating role of customers' perceived value and customers' satisfaction in the indirect relationship between service quality and behavioral intention. The findings suggest that service quality and behavioral intention relationship is mediated at multiple levels as their relationship passes through the junctions of customer perceived value and customer satisfaction</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Behavioral Intention</subfield><subfield code="a">Customer Perceived Value</subfield><subfield code="a">Customer Satisfaction</subfield><subfield code="a">Extant Literature</subfield><subfield code="a">Service Quality</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Rai, Alok Kumar</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Srivastava, Medha</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">International journal of customer relationship marketing and management</subfield><subfield code="d">Hershey, Pa : IGI Global, 2010</subfield><subfield code="g">5(2014), 2, Seite 1-20</subfield><subfield code="h">Online-Ressource</subfield><subfield code="w">(DE-627)NLEJ244419779</subfield><subfield code="w">(DE-600)2586883-4</subfield><subfield code="x">1947-9255</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:5</subfield><subfield code="g">year:2014</subfield><subfield code="g">number:2</subfield><subfield code="g">pages:1-20</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101</subfield><subfield code="m">X:IGIG</subfield><subfield code="x">Verlag</subfield><subfield code="z">Deutschlandweit zugänglich</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijcrmm.2014040101&buylink=true</subfield><subfield code="3">Abstract</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-1-GIS</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_NL_ARTICLE</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">5</subfield><subfield code="j">2014</subfield><subfield code="e">2</subfield><subfield code="h">1-20</subfield></datafield></record></collection>
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