Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP
This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation a...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Hsu, Pi-Fang [verfasserIn] Tsai, Chia-Wen [verfasserIn] Lan, Kuo-Yu [verfasserIn] |
|---|
| Format: |
E-Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2013 |
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| Umfang: |
1 Online-Ressource |
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| Übergeordnetes Werk: |
Enthalten in: International journal of enterprise information systems - Hershey, Pa : IGI Global, 2005, 9(2013), 1, Seite 62-75 |
|---|---|
| Übergeordnetes Werk: |
volume:9 ; year:2013 ; number:1 ; pages:62-75 |
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|---|
| DOI / URN: |
10.4018/jeis.2013010104 |
|---|
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NLEJ251801128 |
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| 520 | |a This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system | ||
| 653 | |a Analytic Hierarchy Process |a Customer Relationship Management |a Evaluation Model |a Medical Tourism |a Modified Delphi Method | ||
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10.4018/jeis.2013010104 doi (DE-627)NLEJ251801128 (VZGNL)10.4018/jeis.2013010104 DE-627 ger DE-627 rakwb eng Hsu, Pi-Fang verfasserin aut Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP 2013 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system Analytic Hierarchy Process Customer Relationship Management Evaluation Model Medical Tourism Modified Delphi Method Tsai, Chia-Wen verfasserin aut Lan, Kuo-Yu verfasserin aut Enthalten in International journal of enterprise information systems Hershey, Pa : IGI Global, 2005 9(2013), 1, Seite 62-75 Online-Ressource (DE-627)NLEJ244419809 (DE-600)2400001-2 1548-1123 nnns volume:9 year:2013 number:1 pages:62-75 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 9 2013 1 62-75 |
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10.4018/jeis.2013010104 doi (DE-627)NLEJ251801128 (VZGNL)10.4018/jeis.2013010104 DE-627 ger DE-627 rakwb eng Hsu, Pi-Fang verfasserin aut Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP 2013 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system Analytic Hierarchy Process Customer Relationship Management Evaluation Model Medical Tourism Modified Delphi Method Tsai, Chia-Wen verfasserin aut Lan, Kuo-Yu verfasserin aut Enthalten in International journal of enterprise information systems Hershey, Pa : IGI Global, 2005 9(2013), 1, Seite 62-75 Online-Ressource (DE-627)NLEJ244419809 (DE-600)2400001-2 1548-1123 nnns volume:9 year:2013 number:1 pages:62-75 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 9 2013 1 62-75 |
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10.4018/jeis.2013010104 doi (DE-627)NLEJ251801128 (VZGNL)10.4018/jeis.2013010104 DE-627 ger DE-627 rakwb eng Hsu, Pi-Fang verfasserin aut Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP 2013 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system Analytic Hierarchy Process Customer Relationship Management Evaluation Model Medical Tourism Modified Delphi Method Tsai, Chia-Wen verfasserin aut Lan, Kuo-Yu verfasserin aut Enthalten in International journal of enterprise information systems Hershey, Pa : IGI Global, 2005 9(2013), 1, Seite 62-75 Online-Ressource (DE-627)NLEJ244419809 (DE-600)2400001-2 1548-1123 nnns volume:9 year:2013 number:1 pages:62-75 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 9 2013 1 62-75 |
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10.4018/jeis.2013010104 doi (DE-627)NLEJ251801128 (VZGNL)10.4018/jeis.2013010104 DE-627 ger DE-627 rakwb eng Hsu, Pi-Fang verfasserin aut Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP 2013 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system Analytic Hierarchy Process Customer Relationship Management Evaluation Model Medical Tourism Modified Delphi Method Tsai, Chia-Wen verfasserin aut Lan, Kuo-Yu verfasserin aut Enthalten in International journal of enterprise information systems Hershey, Pa : IGI Global, 2005 9(2013), 1, Seite 62-75 Online-Ressource (DE-627)NLEJ244419809 (DE-600)2400001-2 1548-1123 nnns volume:9 year:2013 number:1 pages:62-75 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 9 2013 1 62-75 |
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10.4018/jeis.2013010104 doi (DE-627)NLEJ251801128 (VZGNL)10.4018/jeis.2013010104 DE-627 ger DE-627 rakwb eng Hsu, Pi-Fang verfasserin aut Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP 2013 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system Analytic Hierarchy Process Customer Relationship Management Evaluation Model Medical Tourism Modified Delphi Method Tsai, Chia-Wen verfasserin aut Lan, Kuo-Yu verfasserin aut Enthalten in International journal of enterprise information systems Hershey, Pa : IGI Global, 2005 9(2013), 1, Seite 62-75 Online-Ressource (DE-627)NLEJ244419809 (DE-600)2400001-2 1548-1123 nnns volume:9 year:2013 number:1 pages:62-75 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104 X:IGIG Verlag Deutschlandweit zugänglich http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2013010104&buylink=true Abstract ZDB-1-GIS GBV_NL_ARTICLE AR 9 2013 1 62-75 |
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This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system |
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This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system |
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This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system |
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<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">NLEJ251801128</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20231205143901.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">231128s2013 xx |||||o 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.4018/jeis.2013010104</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)NLEJ251801128</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(VZGNL)10.4018/jeis.2013010104</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Hsu, Pi-Fang</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2013</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integratorś ability to provide services, system integratorś ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. 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7.3981953 |