A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach
Purpose – This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection. Design/methodology/approach – A case study of the Six Sigma approach being used to imp...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Holmes, Monica C [verfasserIn] |
|---|
| Format: |
Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2015 |
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| Rechteinformationen: |
Nutzungsrecht: © Emerald Group Publishing Limited |
|---|
| Schlagwörter: |
Curriculum, instruction & assessment |
|---|
| Übergeordnetes Werk: |
Enthalten in: Quality assurance in education - Bradford : Emerald, 1993, 23(2015), 1, Seite 30-46 |
|---|---|
| Übergeordnetes Werk: |
volume:23 ; year:2015 ; number:1 ; pages:30-46 |
| Links: |
|---|
| DOI / URN: |
10.1108/QAE-04-2014-0014 |
|---|
| Katalog-ID: |
OLC1959733664 |
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| 520 | |a Purpose – This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection. Design/methodology/approach – A case study of the Six Sigma approach being used to improve student support at a university computer help desk was used. An error related to the timeliness of service was defined and improved over the course of the project. Findings – The Six Sigma approach was useful for improving timely service, but a methodology for selecting the project was needed by the project leader. Using such a methodology would have ensured higher probability of project success. Practical implications – This framework provides directions for selecting a Six Sigma project in a higher educational setting. The weighted scorecard method is presented and may be used for selecting a project which would likely be the most efficient use of time and resources. Originality/value – While project selection methodologies have been published with regard to Six Sigma projects in business, this paper fills the need for selection criteria as they relate to higher educational settings. | ||
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A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach |
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framework for six sigma project selection in higher educational institutions, using a weighted scorecard approach |
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A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach |
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Purpose – This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection. Design/methodology/approach – A case study of the Six Sigma approach being used to improve student support at a university computer help desk was used. An error related to the timeliness of service was defined and improved over the course of the project. Findings – The Six Sigma approach was useful for improving timely service, but a methodology for selecting the project was needed by the project leader. Using such a methodology would have ensured higher probability of project success. Practical implications – This framework provides directions for selecting a Six Sigma project in a higher educational setting. The weighted scorecard method is presented and may be used for selecting a project which would likely be the most efficient use of time and resources. Originality/value – While project selection methodologies have been published with regard to Six Sigma projects in business, this paper fills the need for selection criteria as they relate to higher educational settings. |
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Purpose – This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection. Design/methodology/approach – A case study of the Six Sigma approach being used to improve student support at a university computer help desk was used. An error related to the timeliness of service was defined and improved over the course of the project. Findings – The Six Sigma approach was useful for improving timely service, but a methodology for selecting the project was needed by the project leader. Using such a methodology would have ensured higher probability of project success. Practical implications – This framework provides directions for selecting a Six Sigma project in a higher educational setting. The weighted scorecard method is presented and may be used for selecting a project which would likely be the most efficient use of time and resources. Originality/value – While project selection methodologies have been published with regard to Six Sigma projects in business, this paper fills the need for selection criteria as they relate to higher educational settings. |
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Purpose – This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection. Design/methodology/approach – A case study of the Six Sigma approach being used to improve student support at a university computer help desk was used. An error related to the timeliness of service was defined and improved over the course of the project. Findings – The Six Sigma approach was useful for improving timely service, but a methodology for selecting the project was needed by the project leader. Using such a methodology would have ensured higher probability of project success. Practical implications – This framework provides directions for selecting a Six Sigma project in a higher educational setting. The weighted scorecard method is presented and may be used for selecting a project which would likely be the most efficient use of time and resources. Originality/value – While project selection methodologies have been published with regard to Six Sigma projects in business, this paper fills the need for selection criteria as they relate to higher educational settings. |
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