Assessment model for organizational business process maturity with a focus on BPM governance practices
Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
de Boer, Fernanda Gobbi [verfasserIn] |
|---|
| Format: |
Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2015 |
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| Rechteinformationen: |
Nutzungsrecht: © Emerald Group Publishing Limited |
|---|
| Schlagwörter: |
Management science & operations |
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| Übergeordnetes Werk: |
Enthalten in: Business process management journal - Bingley : Emerald Group Publishing Limited, 1997, 21(2015), 4, Seite 908-927 |
|---|---|
| Übergeordnetes Werk: |
volume:21 ; year:2015 ; number:4 ; pages:908-927 |
| Links: |
|---|
| DOI / URN: |
10.1108/BPMJ-11-2014-0109 |
|---|
| Katalog-ID: |
OLC1960129333 |
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Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value – The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed. |
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Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value – The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed. |
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Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value – The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed. |
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Müller, Cláudio José ten Caten, Carla Schwengber |
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10.1108/BPMJ-11-2014-0109 |
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2024-07-03T20:10:14.501Z |
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