Community Aged Care Case Managers Transitioning to Consumer Directed Care: More Than Procedural Change Required
Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian co...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Laragy, Carmel [verfasserIn] |
|---|
| Format: |
Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2015 |
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| Rechteinformationen: |
Nutzungsrecht: © 2015 Australian Association of Social Workers 2015 |
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| Schlagwörter: |
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| Übergeordnetes Werk: |
Enthalten in: Australian social work - Abingdon : Routledge Journals, Taylor & Francis, 1971, 68(2015), 2, Seite 212-227 |
|---|---|
| Übergeordnetes Werk: |
volume:68 ; year:2015 ; number:2 ; pages:212-227 |
| Links: |
|---|
| DOI / URN: |
10.1080/0312407X.2014.991337 |
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OLC1962595919 |
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| 520 | |a Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian community-aged care agencies as they transitioned from agency directed care to consumer directed care. A change management framework was used to analyse the qualitative data collected in 12 semistructured interviews. A key finding is that changes in values, attitudes, and organisational culture are needed before staff can fully implement CDC principles of service user self-determination, empowerment, and choice. Process changes needed to assist staff transition to CDC are: using a change management strategy that maximises certainty; monitoring and responding to feelings of anxiety through ongoing consultations; and providing ongoing education and support in group sessions. | ||
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| 650 | 4 | |a Cultural Change | |
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Community Aged Care Case Managers Transitioning to Consumer Directed Care: More Than Procedural Change Required |
| abstract |
Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian community-aged care agencies as they transitioned from agency directed care to consumer directed care. A change management framework was used to analyse the qualitative data collected in 12 semistructured interviews. A key finding is that changes in values, attitudes, and organisational culture are needed before staff can fully implement CDC principles of service user self-determination, empowerment, and choice. Process changes needed to assist staff transition to CDC are: using a change management strategy that maximises certainty; monitoring and responding to feelings of anxiety through ongoing consultations; and providing ongoing education and support in group sessions. |
| abstractGer |
Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian community-aged care agencies as they transitioned from agency directed care to consumer directed care. A change management framework was used to analyse the qualitative data collected in 12 semistructured interviews. A key finding is that changes in values, attitudes, and organisational culture are needed before staff can fully implement CDC principles of service user self-determination, empowerment, and choice. Process changes needed to assist staff transition to CDC are: using a change management strategy that maximises certainty; monitoring and responding to feelings of anxiety through ongoing consultations; and providing ongoing education and support in group sessions. |
| abstract_unstemmed |
Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian community-aged care agencies as they transitioned from agency directed care to consumer directed care. A change management framework was used to analyse the qualitative data collected in 12 semistructured interviews. A key finding is that changes in values, attitudes, and organisational culture are needed before staff can fully implement CDC principles of service user self-determination, empowerment, and choice. Process changes needed to assist staff transition to CDC are: using a change management strategy that maximises certainty; monitoring and responding to feelings of anxiety through ongoing consultations; and providing ongoing education and support in group sessions. |
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Community Aged Care Case Managers Transitioning to Consumer Directed Care: More Than Procedural Change Required |
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http://dx.doi.org/10.1080/0312407X.2014.991337 http://www.tandfonline.com/doi/abs/10.1080/0312407X.2014.991337 |
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Allen, Jacqueline |
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10.1080/0312407X.2014.991337 |
| up_date |
2024-07-04T03:55:23.957Z |
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