Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies

Gespeichert in:

Autor*in:	Bruhn, Manfred [verfasserIn] Papen, Marie-Christin Zingg, Dominique

Format:	Artikel
Sprache:	Englisch

Erschienen:	2015

Übergeordnetes Werk:	Enthalten in: Marketing - München : Beck, 1979, 37(2015), 4, Seite 201-210
Übergeordnetes Werk:	volume:37 ; year:2015 ; number:4 ; pages:201-210

Links:	Volltext

DOI / URN:	10.15358/0344-1369-2015-4-201

Katalog-ID:	OLC1968657258

Internformat


LEADER	01000caa a2200265 4500
001	OLC1968657258
003	DE-627
005	20220215042047.0
007	tu
008	160206s2015 xx \|\|\|\|\| 00\| \|\|eng c
024	7		\|a 10.15358/0344-1369-2015-4-201 \|2 doi
028	5	2	\|a PQ20160617
035			\|a (DE-627)OLC1968657258
035			\|a (DE-599)GBVOLC1968657258
035			\|a (PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010
035			\|a (KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex
040			\|a DE-627 \|b ger \|c DE-627 \|e rakwb
041			\|a eng
082	0	4	\|a 650 \|q DNB
082	0	4	\|a 330 \|q AVZ
100	1		\|a Bruhn, Manfred \|e verfasserin \|4 aut
245	1	0	\|a Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies
264		1	\|c 2015
336			\|a Text \|b txt \|2 rdacontent
337			\|a ohne Hilfsmittel zu benutzen \|b n \|2 rdamedia
338			\|a Band \|b nc \|2 rdacarrier
700	1		\|a Papen, Marie-Christin \|4 oth
700	1		\|a Zingg, Dominique \|4 oth
773	0	8	\|i Enthalten in \|t Marketing \|d München : Beck, 1979 \|g 37(2015), 4, Seite 201-210 \|w (DE-627)130450901 \|w (DE-600)717348-9 \|w (DE-576)015997219 \|x 0344-1369 \|7 nnns
773	1	8	\|g volume:37 \|g year:2015 \|g number:4 \|g pages:201-210
856	4	1	\|u http://dx.doi.org/10.15358/0344-1369-2015-4-201 \|3 Volltext
912			\|a GBV_USEFLAG_A
912			\|a SYSFLAG_A
912			\|a GBV_OLC
912			\|a SSG-OLC-WIW
912			\|a GBV_ILN_11
912			\|a GBV_ILN_21
912			\|a GBV_ILN_22
912			\|a GBV_ILN_24
912			\|a GBV_ILN_26
912			\|a GBV_ILN_31
912			\|a GBV_ILN_32
912			\|a GBV_ILN_40
912			\|a GBV_ILN_60
912			\|a GBV_ILN_62
912			\|a GBV_ILN_63
912			\|a GBV_ILN_65
912			\|a GBV_ILN_69
912			\|a GBV_ILN_70
912			\|a GBV_ILN_90
912			\|a GBV_ILN_95
912			\|a GBV_ILN_100
912			\|a GBV_ILN_110
912			\|a GBV_ILN_118
912			\|a GBV_ILN_120
912			\|a GBV_ILN_132
912			\|a GBV_ILN_136
912			\|a GBV_ILN_138
912			\|a GBV_ILN_140
912			\|a GBV_ILN_150
912			\|a GBV_ILN_152
912			\|a GBV_ILN_160
912			\|a GBV_ILN_161
912			\|a GBV_ILN_164
912			\|a GBV_ILN_185
912			\|a GBV_ILN_186
912			\|a GBV_ILN_187
912			\|a GBV_ILN_207
912			\|a GBV_ILN_213
912			\|a GBV_ILN_231
912			\|a GBV_ILN_267
912			\|a GBV_ILN_285
912			\|a GBV_ILN_603
912			\|a GBV_ILN_2004
912			\|a GBV_ILN_2005
912			\|a GBV_ILN_2006
912			\|a GBV_ILN_2007
912			\|a GBV_ILN_2008
912			\|a GBV_ILN_2009
912			\|a GBV_ILN_2010
912			\|a GBV_ILN_2014
912			\|a GBV_ILN_2018
912			\|a GBV_ILN_2020
912			\|a GBV_ILN_2026
912			\|a GBV_ILN_2027
912			\|a GBV_ILN_2034
912			\|a GBV_ILN_2048
912			\|a GBV_ILN_2050
912			\|a GBV_ILN_2055
912			\|a GBV_ILN_2057
912			\|a GBV_ILN_2064
912			\|a GBV_ILN_2108
912			\|a GBV_ILN_2111
912			\|a GBV_ILN_2116
912			\|a GBV_ILN_2118
912			\|a GBV_ILN_2122
912			\|a GBV_ILN_2148
912			\|a GBV_ILN_2149
912			\|a GBV_ILN_2152
912			\|a GBV_ILN_2206
912			\|a GBV_ILN_2351
912			\|a GBV_ILN_4012
912			\|a GBV_ILN_4029
912			\|a GBV_ILN_4036
912			\|a GBV_ILN_4126
912			\|a GBV_ILN_4247
912			\|a GBV_ILN_4266
912			\|a GBV_ILN_4277
912			\|a GBV_ILN_4305
912			\|a GBV_ILN_4307
912			\|a GBV_ILN_4313
912			\|a GBV_ILN_4314
912			\|a GBV_ILN_4315
912			\|a GBV_ILN_4316
912			\|a GBV_ILN_4318
912			\|a GBV_ILN_4320
912			\|a GBV_ILN_4322
912			\|a GBV_ILN_4323
912			\|a GBV_ILN_4324
912			\|a GBV_ILN_4326
912			\|a GBV_ILN_4328
912			\|a GBV_ILN_4333
912			\|a GBV_ILN_4338
912			\|a GBV_ILN_4346
912			\|a GBV_ILN_4700
951			\|a AR
952			\|d 37 \|j 2015 \|e 4 \|h 201-210

Indexfelder

author_variant	m b mb
matchkey_str	article:03441369:2015----::opanmngmnoscantoknpafrsnxmntooicnitncmliteaiuadhietf
hierarchy_sort_str	2015
publishDate	2015
allfields	10.15358/0344-1369-2015-4-201 doi PQ20160617 (DE-627)OLC1968657258 (DE-599)GBVOLC1968657258 (PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010 (KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex DE-627 ger DE-627 rakwb eng 650 DNB 330 AVZ Bruhn, Manfred verfasserin aut Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies 2015 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Papen, Marie-Christin oth Zingg, Dominique oth Enthalten in Marketing München : Beck, 1979 37(2015), 4, Seite 201-210 (DE-627)130450901 (DE-600)717348-9 (DE-576)015997219 0344-1369 nnns volume:37 year:2015 number:4 pages:201-210 http://dx.doi.org/10.15358/0344-1369-2015-4-201 Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_11 GBV_ILN_21 GBV_ILN_22 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_118 GBV_ILN_120 GBV_ILN_132 GBV_ILN_136 GBV_ILN_138 GBV_ILN_140 GBV_ILN_150 GBV_ILN_152 GBV_ILN_160 GBV_ILN_161 GBV_ILN_164 GBV_ILN_185 GBV_ILN_186 GBV_ILN_187 GBV_ILN_207 GBV_ILN_213 GBV_ILN_231 GBV_ILN_267 GBV_ILN_285 GBV_ILN_603 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2064 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2148 GBV_ILN_2149 GBV_ILN_2152 GBV_ILN_2206 GBV_ILN_2351 GBV_ILN_4012 GBV_ILN_4029 GBV_ILN_4036 GBV_ILN_4126 GBV_ILN_4247 GBV_ILN_4266 GBV_ILN_4277 GBV_ILN_4305 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4314 GBV_ILN_4315 GBV_ILN_4316 GBV_ILN_4318 GBV_ILN_4320 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4700 AR 37 2015 4 201-210
spelling	10.15358/0344-1369-2015-4-201 doi PQ20160617 (DE-627)OLC1968657258 (DE-599)GBVOLC1968657258 (PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010 (KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex DE-627 ger DE-627 rakwb eng 650 DNB 330 AVZ Bruhn, Manfred verfasserin aut Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies 2015 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Papen, Marie-Christin oth Zingg, Dominique oth Enthalten in Marketing München : Beck, 1979 37(2015), 4, Seite 201-210 (DE-627)130450901 (DE-600)717348-9 (DE-576)015997219 0344-1369 nnns volume:37 year:2015 number:4 pages:201-210 http://dx.doi.org/10.15358/0344-1369-2015-4-201 Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_11 GBV_ILN_21 GBV_ILN_22 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_118 GBV_ILN_120 GBV_ILN_132 GBV_ILN_136 GBV_ILN_138 GBV_ILN_140 GBV_ILN_150 GBV_ILN_152 GBV_ILN_160 GBV_ILN_161 GBV_ILN_164 GBV_ILN_185 GBV_ILN_186 GBV_ILN_187 GBV_ILN_207 GBV_ILN_213 GBV_ILN_231 GBV_ILN_267 GBV_ILN_285 GBV_ILN_603 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2064 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2148 GBV_ILN_2149 GBV_ILN_2152 GBV_ILN_2206 GBV_ILN_2351 GBV_ILN_4012 GBV_ILN_4029 GBV_ILN_4036 GBV_ILN_4126 GBV_ILN_4247 GBV_ILN_4266 GBV_ILN_4277 GBV_ILN_4305 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4314 GBV_ILN_4315 GBV_ILN_4316 GBV_ILN_4318 GBV_ILN_4320 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4700 AR 37 2015 4 201-210
allfields_unstemmed	10.15358/0344-1369-2015-4-201 doi PQ20160617 (DE-627)OLC1968657258 (DE-599)GBVOLC1968657258 (PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010 (KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex DE-627 ger DE-627 rakwb eng 650 DNB 330 AVZ Bruhn, Manfred verfasserin aut Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies 2015 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Papen, Marie-Christin oth Zingg, Dominique oth Enthalten in Marketing München : Beck, 1979 37(2015), 4, Seite 201-210 (DE-627)130450901 (DE-600)717348-9 (DE-576)015997219 0344-1369 nnns volume:37 year:2015 number:4 pages:201-210 http://dx.doi.org/10.15358/0344-1369-2015-4-201 Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_11 GBV_ILN_21 GBV_ILN_22 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_118 GBV_ILN_120 GBV_ILN_132 GBV_ILN_136 GBV_ILN_138 GBV_ILN_140 GBV_ILN_150 GBV_ILN_152 GBV_ILN_160 GBV_ILN_161 GBV_ILN_164 GBV_ILN_185 GBV_ILN_186 GBV_ILN_187 GBV_ILN_207 GBV_ILN_213 GBV_ILN_231 GBV_ILN_267 GBV_ILN_285 GBV_ILN_603 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2064 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2148 GBV_ILN_2149 GBV_ILN_2152 GBV_ILN_2206 GBV_ILN_2351 GBV_ILN_4012 GBV_ILN_4029 GBV_ILN_4036 GBV_ILN_4126 GBV_ILN_4247 GBV_ILN_4266 GBV_ILN_4277 GBV_ILN_4305 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4314 GBV_ILN_4315 GBV_ILN_4316 GBV_ILN_4318 GBV_ILN_4320 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4700 AR 37 2015 4 201-210
allfieldsGer	10.15358/0344-1369-2015-4-201 doi PQ20160617 (DE-627)OLC1968657258 (DE-599)GBVOLC1968657258 (PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010 (KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex DE-627 ger DE-627 rakwb eng 650 DNB 330 AVZ Bruhn, Manfred verfasserin aut Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies 2015 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Papen, Marie-Christin oth Zingg, Dominique oth Enthalten in Marketing München : Beck, 1979 37(2015), 4, Seite 201-210 (DE-627)130450901 (DE-600)717348-9 (DE-576)015997219 0344-1369 nnns volume:37 year:2015 number:4 pages:201-210 http://dx.doi.org/10.15358/0344-1369-2015-4-201 Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_11 GBV_ILN_21 GBV_ILN_22 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_118 GBV_ILN_120 GBV_ILN_132 GBV_ILN_136 GBV_ILN_138 GBV_ILN_140 GBV_ILN_150 GBV_ILN_152 GBV_ILN_160 GBV_ILN_161 GBV_ILN_164 GBV_ILN_185 GBV_ILN_186 GBV_ILN_187 GBV_ILN_207 GBV_ILN_213 GBV_ILN_231 GBV_ILN_267 GBV_ILN_285 GBV_ILN_603 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2064 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2148 GBV_ILN_2149 GBV_ILN_2152 GBV_ILN_2206 GBV_ILN_2351 GBV_ILN_4012 GBV_ILN_4029 GBV_ILN_4036 GBV_ILN_4126 GBV_ILN_4247 GBV_ILN_4266 GBV_ILN_4277 GBV_ILN_4305 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4314 GBV_ILN_4315 GBV_ILN_4316 GBV_ILN_4318 GBV_ILN_4320 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4700 AR 37 2015 4 201-210
allfieldsSound	10.15358/0344-1369-2015-4-201 doi PQ20160617 (DE-627)OLC1968657258 (DE-599)GBVOLC1968657258 (PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010 (KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex DE-627 ger DE-627 rakwb eng 650 DNB 330 AVZ Bruhn, Manfred verfasserin aut Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies 2015 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Papen, Marie-Christin oth Zingg, Dominique oth Enthalten in Marketing München : Beck, 1979 37(2015), 4, Seite 201-210 (DE-627)130450901 (DE-600)717348-9 (DE-576)015997219 0344-1369 nnns volume:37 year:2015 number:4 pages:201-210 http://dx.doi.org/10.15358/0344-1369-2015-4-201 Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_11 GBV_ILN_21 GBV_ILN_22 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_118 GBV_ILN_120 GBV_ILN_132 GBV_ILN_136 GBV_ILN_138 GBV_ILN_140 GBV_ILN_150 GBV_ILN_152 GBV_ILN_160 GBV_ILN_161 GBV_ILN_164 GBV_ILN_185 GBV_ILN_186 GBV_ILN_187 GBV_ILN_207 GBV_ILN_213 GBV_ILN_231 GBV_ILN_267 GBV_ILN_285 GBV_ILN_603 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2064 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2148 GBV_ILN_2149 GBV_ILN_2152 GBV_ILN_2206 GBV_ILN_2351 GBV_ILN_4012 GBV_ILN_4029 GBV_ILN_4036 GBV_ILN_4126 GBV_ILN_4247 GBV_ILN_4266 GBV_ILN_4277 GBV_ILN_4305 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4314 GBV_ILN_4315 GBV_ILN_4316 GBV_ILN_4318 GBV_ILN_4320 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4700 AR 37 2015 4 201-210
language	English
source	Enthalten in Marketing 37(2015), 4, Seite 201-210 volume:37 year:2015 number:4 pages:201-210
sourceStr	Enthalten in Marketing 37(2015), 4, Seite 201-210 volume:37 year:2015 number:4 pages:201-210
format_phy_str_mv	Article
institution	findex.gbv.de
dewey-raw	650
isfreeaccess_bool	false
container_title	Marketing
authorswithroles_txt_mv	Bruhn, Manfred @@aut@@ Papen, Marie-Christin @@oth@@ Zingg, Dominique @@oth@@
publishDateDaySort_date	2015-01-01T00:00:00Z
hierarchy_top_id	130450901
dewey-sort	3650
id	OLC1968657258
language_de	englisch
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a2200265 4500</leader><controlfield tag="001">OLC1968657258</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20220215042047.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">160206s2015 xx \|\|\|\|\| 00\| \|\|eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.15358/0344-1369-2015-4-201</subfield><subfield code="2">doi</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">PQ20160617</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC1968657258</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)GBVOLC1968657258</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">650</subfield><subfield code="q">DNB</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">330</subfield><subfield code="q">AVZ</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Bruhn, Manfred</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2015</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Papen, Marie-Christin</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Zingg, Dominique</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">Marketing</subfield><subfield code="d">München : Beck, 1979</subfield><subfield code="g">37(2015), 4, Seite 201-210</subfield><subfield code="w">(DE-627)130450901</subfield><subfield code="w">(DE-600)717348-9</subfield><subfield code="w">(DE-576)015997219</subfield><subfield code="x">0344-1369</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:37</subfield><subfield code="g">year:2015</subfield><subfield code="g">number:4</subfield><subfield code="g">pages:201-210</subfield></datafield><datafield tag="856" ind1="4" ind2="1"><subfield code="u">http://dx.doi.org/10.15358/0344-1369-2015-4-201</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-WIW</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_11</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_21</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_22</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_24</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_26</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_31</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_32</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_40</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_60</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_62</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_63</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_65</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_69</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_70</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_90</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_95</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_100</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_110</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_118</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_120</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_132</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_136</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_138</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_140</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_150</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_152</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_160</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_161</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_164</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_185</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_186</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_187</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_207</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_213</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_231</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_267</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_285</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_603</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2004</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2005</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2006</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2007</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2008</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2009</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2010</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2014</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2018</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2020</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2026</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2027</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2034</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2048</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2050</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2055</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2057</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2064</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2108</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2111</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2116</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2118</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2122</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2148</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2149</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2152</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2206</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2351</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4012</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4029</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4036</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4126</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4247</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4266</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4277</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4305</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4307</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4313</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4314</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4315</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4316</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4318</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4320</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4322</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4323</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4324</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4326</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4328</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4333</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4338</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4346</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4700</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">37</subfield><subfield code="j">2015</subfield><subfield code="e">4</subfield><subfield code="h">201-210</subfield></datafield></record></collection>
author	Bruhn, Manfred
spellingShingle	Bruhn, Manfred ddc 650 ddc 330 Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies
authorStr	Bruhn, Manfred
ppnlink_with_tag_str_mv	@@773@@(DE-627)130450901
format	Article
dewey-ones	650 - Management & auxiliary services 330 - Economics
delete_txt_mv	keep
author_role	aut
collection	OLC
remote_str	false
illustrated	Not Illustrated
issn	0344-1369
topic_title	650 DNB 330 AVZ Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies
topic	ddc 650 ddc 330
topic_unstemmed	ddc 650 ddc 330
topic_browse	ddc 650 ddc 330
format_facet	Aufsätze Gedruckte Aufsätze
format_main_str_mv	Text Zeitschrift/Artikel
carriertype_str_mv	nc
author2_variant	m c p mcp d z dz
hierarchy_parent_title	Marketing
hierarchy_parent_id	130450901
dewey-tens	650 - Management & public relations 330 - Economics
hierarchy_top_title	Marketing
isfreeaccess_txt	false
familylinks_str_mv	(DE-627)130450901 (DE-600)717348-9 (DE-576)015997219
title	Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies
ctrlnum	(DE-627)OLC1968657258 (DE-599)GBVOLC1968657258 (PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010 (KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex
title_full	Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies
author_sort	Bruhn, Manfred
journal	Marketing
journalStr	Marketing
lang_code	eng
isOA_bool	false
dewey-hundreds	600 - Technology 300 - Social sciences
recordtype	marc
publishDateSort	2015
contenttype_str_mv	txt
container_start_page	201
author_browse	Bruhn, Manfred
container_volume	37
class	650 DNB 330 AVZ
format_se	Aufsätze
author-letter	Bruhn, Manfred
doi_str_mv	10.15358/0344-1369-2015-4-201
dewey-full	650 330
title_sort	complaint management on social networking platforms: an examination of inconsistent complaint behaviour and the identification of potential reduction strategies
title_auth	Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies
collection_details	GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_11 GBV_ILN_21 GBV_ILN_22 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_32 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_110 GBV_ILN_118 GBV_ILN_120 GBV_ILN_132 GBV_ILN_136 GBV_ILN_138 GBV_ILN_140 GBV_ILN_150 GBV_ILN_152 GBV_ILN_160 GBV_ILN_161 GBV_ILN_164 GBV_ILN_185 GBV_ILN_186 GBV_ILN_187 GBV_ILN_207 GBV_ILN_213 GBV_ILN_231 GBV_ILN_267 GBV_ILN_285 GBV_ILN_603 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2014 GBV_ILN_2018 GBV_ILN_2020 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2034 GBV_ILN_2048 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2064 GBV_ILN_2108 GBV_ILN_2111 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2148 GBV_ILN_2149 GBV_ILN_2152 GBV_ILN_2206 GBV_ILN_2351 GBV_ILN_4012 GBV_ILN_4029 GBV_ILN_4036 GBV_ILN_4126 GBV_ILN_4247 GBV_ILN_4266 GBV_ILN_4277 GBV_ILN_4305 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4314 GBV_ILN_4315 GBV_ILN_4316 GBV_ILN_4318 GBV_ILN_4320 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4338 GBV_ILN_4346 GBV_ILN_4700
container_issue	4
title_short	Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies
url	http://dx.doi.org/10.15358/0344-1369-2015-4-201
remote_bool	false
author2	Papen, Marie-Christin Zingg, Dominique
author2Str	Papen, Marie-Christin Zingg, Dominique
ppnlink	130450901
mediatype_str_mv	n
isOA_txt	false
hochschulschrift_bool	false
author2_role	oth oth
doi_str	10.15358/0344-1369-2015-4-201
up_date	2024-07-04T03:51:45.372Z
_version_	1803618987939987456
fullrecord_marcxml	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a2200265 4500</leader><controlfield tag="001">OLC1968657258</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20220215042047.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">160206s2015 xx \|\|\|\|\| 00\| \|\|eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.15358/0344-1369-2015-4-201</subfield><subfield code="2">doi</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">PQ20160617</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC1968657258</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)GBVOLC1968657258</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PRQ)crossref_primary_10_15358_0344_1369_2015_4_2010</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(KEY)0106684620150000037000400201complaintmanagementonsocialnetworkingplatformsanex</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">650</subfield><subfield code="q">DNB</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">330</subfield><subfield code="q">AVZ</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Bruhn, Manfred</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2015</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Papen, Marie-Christin</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Zingg, Dominique</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">Marketing</subfield><subfield code="d">München : Beck, 1979</subfield><subfield code="g">37(2015), 4, Seite 201-210</subfield><subfield code="w">(DE-627)130450901</subfield><subfield code="w">(DE-600)717348-9</subfield><subfield code="w">(DE-576)015997219</subfield><subfield code="x">0344-1369</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:37</subfield><subfield code="g">year:2015</subfield><subfield code="g">number:4</subfield><subfield code="g">pages:201-210</subfield></datafield><datafield tag="856" ind1="4" ind2="1"><subfield code="u">http://dx.doi.org/10.15358/0344-1369-2015-4-201</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-WIW</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_11</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_21</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_22</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_24</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_26</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_31</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_32</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_40</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_60</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_62</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_63</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_65</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_69</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_70</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_90</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_95</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_100</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_110</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_118</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_120</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_132</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_136</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_138</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_140</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_150</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_152</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_160</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_161</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_164</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_185</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_186</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_187</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_207</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_213</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_231</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_267</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_285</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_603</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2004</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2005</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2006</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2007</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2008</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2009</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2010</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2014</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2018</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2020</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2026</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2027</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2034</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2048</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2050</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2055</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2057</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2064</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2108</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2111</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2116</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2118</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2122</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2148</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2149</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2152</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2206</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2351</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4012</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4029</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4036</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4126</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4247</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4266</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4277</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4305</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4307</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4313</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4314</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4315</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4316</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4318</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4320</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4322</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4323</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4324</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4326</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4328</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4333</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4338</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4346</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4700</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">37</subfield><subfield code="j">2015</subfield><subfield code="e">4</subfield><subfield code="h">201-210</subfield></datafield></record></collection>
score	7.4006615

Nicht das Richtige dabei?

Schreiben Sie uns!

Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies

Nicht das Richtige dabei?

Zugang & Verfügbarkeit

Vorhandene Bände

Nicht das Richtige dabei?