Understanding publics' perception and behaviors in crisis communication: Effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations
This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intent...
Ausführliche Beschreibung
Autor*in: |
Kim, Young [verfasserIn] |
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Format: |
Artikel |
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Sprache: |
Englisch |
Erschienen: |
2016 |
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Rechteinformationen: |
Nutzungsrecht: © 2016 Taylor & Francis 2016 |
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Schlagwörter: |
Communication Action in Problem Solving (CAPS) |
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Übergeordnetes Werk: |
Enthalten in: Journal of public relations research - Hillsdale, NJ [u.a.] : Erlbaum, 1992, 28(2016), 1, Seite 35 |
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Übergeordnetes Werk: |
volume:28 ; year:2016 ; number:1 ; pages:35 |
Links: |
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DOI / URN: |
10.1080/1062726X.2015.1131697 |
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OLC1974119432 |
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Kim, Young |
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10.1080/1062726X.2015.1131697 |
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understanding publics' perception and behaviors in crisis communication: effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations |
title_auth |
Understanding publics' perception and behaviors in crisis communication: Effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations |
abstract |
This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intentions. An online experiment with 1,113 participants was conducted to fill the gap. The findings demonstrated that preventable crisis news framing was a strong negative predictor for crisis outcomes. Another finding based on Communicative Action in Problem Solving (CAPS) in Situational Theory of Problem Solving (STOPS) revealed that information attending, forwarding, and seeking are positively associated with reputation and behavioral intentions. |
abstractGer |
This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intentions. An online experiment with 1,113 participants was conducted to fill the gap. The findings demonstrated that preventable crisis news framing was a strong negative predictor for crisis outcomes. Another finding based on Communicative Action in Problem Solving (CAPS) in Situational Theory of Problem Solving (STOPS) revealed that information attending, forwarding, and seeking are positively associated with reputation and behavioral intentions. |
abstract_unstemmed |
This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intentions. An online experiment with 1,113 participants was conducted to fill the gap. The findings demonstrated that preventable crisis news framing was a strong negative predictor for crisis outcomes. Another finding based on Communicative Action in Problem Solving (CAPS) in Situational Theory of Problem Solving (STOPS) revealed that information attending, forwarding, and seeking are positively associated with reputation and behavioral intentions. |
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title_short |
Understanding publics' perception and behaviors in crisis communication: Effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations |
url |
http://dx.doi.org/10.1080/1062726X.2015.1131697 http://www.tandfonline.com/doi/abs/10.1080/1062726X.2015.1131697 http://search.proquest.com/docview/1774210449 |
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