Understanding publics' perception and behaviors in crisis communication: Effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations

This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intent...
Ausführliche Beschreibung

Gespeichert in:

Autor*in:	Kim, Young [verfasserIn]

Format:	Artikel
Sprache:	Englisch

Erschienen:	2016

Rechteinformationen:	Nutzungsrecht: © 2016 Taylor & Francis 2016

Schlagwörter:	crisis news framing Communication Action in Problem Solving (CAPS) crisis communication Situational Theory of Problem Solving (STOPS) Communication Management of crises Problem solving Behavior

Übergeordnetes Werk:	Enthalten in: Journal of public relations research - Hillsdale, NJ [u.a.] : Erlbaum, 1992, 28(2016), 1, Seite 35
Übergeordnetes Werk:	volume:28 ; year:2016 ; number:1 ; pages:35

Links:	Volltext Link aufrufen Link aufrufen

DOI / URN:	10.1080/1062726X.2015.1131697

Katalog-ID:	OLC1974119432

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title_sort	understanding publics' perception and behaviors in crisis communication: effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations
title_auth	Understanding publics' perception and behaviors in crisis communication: Effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations
abstract	This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intentions. An online experiment with 1,113 participants was conducted to fill the gap. The findings demonstrated that preventable crisis news framing was a strong negative predictor for crisis outcomes. Another finding based on Communicative Action in Problem Solving (CAPS) in Situational Theory of Problem Solving (STOPS) revealed that information attending, forwarding, and seeking are positively associated with reputation and behavioral intentions.
abstractGer	This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intentions. An online experiment with 1,113 participants was conducted to fill the gap. The findings demonstrated that preventable crisis news framing was a strong negative predictor for crisis outcomes. Another finding based on Communicative Action in Problem Solving (CAPS) in Situational Theory of Problem Solving (STOPS) revealed that information attending, forwarding, and seeking are positively associated with reputation and behavioral intentions.
abstract_unstemmed	This study aims to better understand publics' perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics' communicative behaviors directly influence crisis outcomes, including reputation and behavioral intentions. An online experiment with 1,113 participants was conducted to fill the gap. The findings demonstrated that preventable crisis news framing was a strong negative predictor for crisis outcomes. Another finding based on Communicative Action in Problem Solving (CAPS) in Situational Theory of Problem Solving (STOPS) revealed that information attending, forwarding, and seeking are positively associated with reputation and behavioral intentions.
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title_short	Understanding publics' perception and behaviors in crisis communication: Effects of crisis news framing and publics' acquisition, selection, and transmission of information in crisis situations
url	http://dx.doi.org/10.1080/1062726X.2015.1131697 http://www.tandfonline.com/doi/abs/10.1080/1062726X.2015.1131697 http://search.proquest.com/docview/1774210449
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doi_str	10.1080/1062726X.2015.1131697
up_date	2024-07-04T03:48:31.486Z
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