Lean services: a systematic review
Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of L...
Ausführliche Beschreibung
Autor*in: |
Shradha Gupta [verfasserIn] |
---|
Format: |
Artikel |
---|---|
Sprache: |
Englisch |
Erschienen: |
2016 |
---|
Schlagwörter: |
---|
Übergeordnetes Werk: |
Enthalten in: The international journal of productivity and performance management - Bingley : Emerald, 2004, 65(2016), 8, Seite 1025 |
---|---|
Übergeordnetes Werk: |
volume:65 ; year:2016 ; number:8 ; pages:1025 |
Links: |
---|
Katalog-ID: |
OLC1984818724 |
---|
LEADER | 01000caa a2200265 4500 | ||
---|---|---|---|
001 | OLC1984818724 | ||
003 | DE-627 | ||
005 | 20230714224940.0 | ||
007 | tu | ||
008 | 161202s2016 xx ||||| 00| ||eng c | ||
028 | 5 | 2 | |a PQ20161201 |
035 | |a (DE-627)OLC1984818724 | ||
035 | |a (DE-599)GBVOLC1984818724 | ||
035 | |a (PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580 | ||
035 | |a (KEY)0064998820160000065000801025leanservicesasystematicreview | ||
040 | |a DE-627 |b ger |c DE-627 |e rakwb | ||
041 | |a eng | ||
082 | 0 | 4 | |a 650 |q ZDB |
100 | 0 | |a Shradha Gupta |e verfasserin |4 aut | |
245 | 1 | 0 | |a Lean services: a systematic review |
264 | 1 | |c 2016 | |
336 | |a Text |b txt |2 rdacontent | ||
337 | |a ohne Hilfsmittel zu benutzen |b n |2 rdamedia | ||
338 | |a Band |b nc |2 rdacarrier | ||
520 | |a Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. | ||
650 | 4 | |a Efficiency | |
650 | 4 | |a Customer services | |
650 | 4 | |a Six Sigma | |
650 | 4 | |a Quality | |
650 | 4 | |a Service industries | |
650 | 4 | |a Employees | |
650 | 4 | |a Lean manufacturing | |
650 | 4 | |a World War II | |
650 | 4 | |a Philosophy | |
650 | 4 | |a Operations management | |
700 | 0 | |a Monica Sharma |4 oth | |
700 | 0 | |a Vijaya Sunder M |4 oth | |
773 | 0 | 8 | |i Enthalten in |t The international journal of productivity and performance management |d Bingley : Emerald, 2004 |g 65(2016), 8, Seite 1025 |w (DE-627)379049287 |w (DE-600)2135449-2 |w (DE-576)9379049285 |x 1741-0401 |7 nnns |
773 | 1 | 8 | |g volume:65 |g year:2016 |g number:8 |g pages:1025 |
856 | 4 | 2 | |u http://search.proquest.com/docview/1830620295 |
912 | |a GBV_USEFLAG_A | ||
912 | |a SYSFLAG_A | ||
912 | |a GBV_OLC | ||
912 | |a SSG-OLC-WIW | ||
912 | |a GBV_ILN_26 | ||
951 | |a AR | ||
952 | |d 65 |j 2016 |e 8 |h 1025 |
author_variant |
s g sg |
---|---|
matchkey_str |
article:17410401:2016----::enevcsssea |
hierarchy_sort_str |
2016 |
publishDate |
2016 |
allfields |
PQ20161201 (DE-627)OLC1984818724 (DE-599)GBVOLC1984818724 (PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580 (KEY)0064998820160000065000801025leanservicesasystematicreview DE-627 ger DE-627 rakwb eng 650 ZDB Shradha Gupta verfasserin aut Lean services: a systematic review 2016 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. Efficiency Customer services Six Sigma Quality Service industries Employees Lean manufacturing World War II Philosophy Operations management Monica Sharma oth Vijaya Sunder M oth Enthalten in The international journal of productivity and performance management Bingley : Emerald, 2004 65(2016), 8, Seite 1025 (DE-627)379049287 (DE-600)2135449-2 (DE-576)9379049285 1741-0401 nnns volume:65 year:2016 number:8 pages:1025 http://search.proquest.com/docview/1830620295 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 AR 65 2016 8 1025 |
spelling |
PQ20161201 (DE-627)OLC1984818724 (DE-599)GBVOLC1984818724 (PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580 (KEY)0064998820160000065000801025leanservicesasystematicreview DE-627 ger DE-627 rakwb eng 650 ZDB Shradha Gupta verfasserin aut Lean services: a systematic review 2016 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. Efficiency Customer services Six Sigma Quality Service industries Employees Lean manufacturing World War II Philosophy Operations management Monica Sharma oth Vijaya Sunder M oth Enthalten in The international journal of productivity and performance management Bingley : Emerald, 2004 65(2016), 8, Seite 1025 (DE-627)379049287 (DE-600)2135449-2 (DE-576)9379049285 1741-0401 nnns volume:65 year:2016 number:8 pages:1025 http://search.proquest.com/docview/1830620295 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 AR 65 2016 8 1025 |
allfields_unstemmed |
PQ20161201 (DE-627)OLC1984818724 (DE-599)GBVOLC1984818724 (PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580 (KEY)0064998820160000065000801025leanservicesasystematicreview DE-627 ger DE-627 rakwb eng 650 ZDB Shradha Gupta verfasserin aut Lean services: a systematic review 2016 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. Efficiency Customer services Six Sigma Quality Service industries Employees Lean manufacturing World War II Philosophy Operations management Monica Sharma oth Vijaya Sunder M oth Enthalten in The international journal of productivity and performance management Bingley : Emerald, 2004 65(2016), 8, Seite 1025 (DE-627)379049287 (DE-600)2135449-2 (DE-576)9379049285 1741-0401 nnns volume:65 year:2016 number:8 pages:1025 http://search.proquest.com/docview/1830620295 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 AR 65 2016 8 1025 |
allfieldsGer |
PQ20161201 (DE-627)OLC1984818724 (DE-599)GBVOLC1984818724 (PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580 (KEY)0064998820160000065000801025leanservicesasystematicreview DE-627 ger DE-627 rakwb eng 650 ZDB Shradha Gupta verfasserin aut Lean services: a systematic review 2016 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. Efficiency Customer services Six Sigma Quality Service industries Employees Lean manufacturing World War II Philosophy Operations management Monica Sharma oth Vijaya Sunder M oth Enthalten in The international journal of productivity and performance management Bingley : Emerald, 2004 65(2016), 8, Seite 1025 (DE-627)379049287 (DE-600)2135449-2 (DE-576)9379049285 1741-0401 nnns volume:65 year:2016 number:8 pages:1025 http://search.proquest.com/docview/1830620295 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 AR 65 2016 8 1025 |
allfieldsSound |
PQ20161201 (DE-627)OLC1984818724 (DE-599)GBVOLC1984818724 (PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580 (KEY)0064998820160000065000801025leanservicesasystematicreview DE-627 ger DE-627 rakwb eng 650 ZDB Shradha Gupta verfasserin aut Lean services: a systematic review 2016 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. Efficiency Customer services Six Sigma Quality Service industries Employees Lean manufacturing World War II Philosophy Operations management Monica Sharma oth Vijaya Sunder M oth Enthalten in The international journal of productivity and performance management Bingley : Emerald, 2004 65(2016), 8, Seite 1025 (DE-627)379049287 (DE-600)2135449-2 (DE-576)9379049285 1741-0401 nnns volume:65 year:2016 number:8 pages:1025 http://search.proquest.com/docview/1830620295 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 AR 65 2016 8 1025 |
language |
English |
source |
Enthalten in The international journal of productivity and performance management 65(2016), 8, Seite 1025 volume:65 year:2016 number:8 pages:1025 |
sourceStr |
Enthalten in The international journal of productivity and performance management 65(2016), 8, Seite 1025 volume:65 year:2016 number:8 pages:1025 |
format_phy_str_mv |
Article |
institution |
findex.gbv.de |
topic_facet |
Efficiency Customer services Six Sigma Quality Service industries Employees Lean manufacturing World War II Philosophy Operations management |
dewey-raw |
650 |
isfreeaccess_bool |
false |
container_title |
The international journal of productivity and performance management |
authorswithroles_txt_mv |
Shradha Gupta @@aut@@ Monica Sharma @@oth@@ Vijaya Sunder M @@oth@@ |
publishDateDaySort_date |
2016-01-01T00:00:00Z |
hierarchy_top_id |
379049287 |
dewey-sort |
3650 |
id |
OLC1984818724 |
language_de |
englisch |
fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a2200265 4500</leader><controlfield tag="001">OLC1984818724</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230714224940.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">161202s2016 xx ||||| 00| ||eng c</controlfield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">PQ20161201</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC1984818724</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)GBVOLC1984818724</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(KEY)0064998820160000065000801025leanservicesasystematicreview</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">650</subfield><subfield code="q">ZDB</subfield></datafield><datafield tag="100" ind1="0" ind2=" "><subfield code="a">Shradha Gupta</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Lean services: a systematic review</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2016</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Efficiency</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Six Sigma</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Quality</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Employees</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Lean manufacturing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">World War II</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Philosophy</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Operations management</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Monica Sharma</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Vijaya Sunder M</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">The international journal of productivity and performance management</subfield><subfield code="d">Bingley : Emerald, 2004</subfield><subfield code="g">65(2016), 8, Seite 1025</subfield><subfield code="w">(DE-627)379049287</subfield><subfield code="w">(DE-600)2135449-2</subfield><subfield code="w">(DE-576)9379049285</subfield><subfield code="x">1741-0401</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:65</subfield><subfield code="g">year:2016</subfield><subfield code="g">number:8</subfield><subfield code="g">pages:1025</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://search.proquest.com/docview/1830620295</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-WIW</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_26</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">65</subfield><subfield code="j">2016</subfield><subfield code="e">8</subfield><subfield code="h">1025</subfield></datafield></record></collection>
|
author |
Shradha Gupta |
spellingShingle |
Shradha Gupta ddc 650 misc Efficiency misc Customer services misc Six Sigma misc Quality misc Service industries misc Employees misc Lean manufacturing misc World War II misc Philosophy misc Operations management Lean services: a systematic review |
authorStr |
Shradha Gupta |
ppnlink_with_tag_str_mv |
@@773@@(DE-627)379049287 |
format |
Article |
dewey-ones |
650 - Management & auxiliary services |
delete_txt_mv |
keep |
author_role |
aut |
collection |
OLC |
remote_str |
false |
illustrated |
Not Illustrated |
issn |
1741-0401 |
topic_title |
650 ZDB Lean services: a systematic review Efficiency Customer services Six Sigma Quality Service industries Employees Lean manufacturing World War II Philosophy Operations management |
topic |
ddc 650 misc Efficiency misc Customer services misc Six Sigma misc Quality misc Service industries misc Employees misc Lean manufacturing misc World War II misc Philosophy misc Operations management |
topic_unstemmed |
ddc 650 misc Efficiency misc Customer services misc Six Sigma misc Quality misc Service industries misc Employees misc Lean manufacturing misc World War II misc Philosophy misc Operations management |
topic_browse |
ddc 650 misc Efficiency misc Customer services misc Six Sigma misc Quality misc Service industries misc Employees misc Lean manufacturing misc World War II misc Philosophy misc Operations management |
format_facet |
Aufsätze Gedruckte Aufsätze |
format_main_str_mv |
Text Zeitschrift/Artikel |
carriertype_str_mv |
nc |
author2_variant |
m s ms v s m vsm |
hierarchy_parent_title |
The international journal of productivity and performance management |
hierarchy_parent_id |
379049287 |
dewey-tens |
650 - Management & public relations |
hierarchy_top_title |
The international journal of productivity and performance management |
isfreeaccess_txt |
false |
familylinks_str_mv |
(DE-627)379049287 (DE-600)2135449-2 (DE-576)9379049285 |
title |
Lean services: a systematic review |
ctrlnum |
(DE-627)OLC1984818724 (DE-599)GBVOLC1984818724 (PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580 (KEY)0064998820160000065000801025leanservicesasystematicreview |
title_full |
Lean services: a systematic review |
author_sort |
Shradha Gupta |
journal |
The international journal of productivity and performance management |
journalStr |
The international journal of productivity and performance management |
lang_code |
eng |
isOA_bool |
false |
dewey-hundreds |
600 - Technology |
recordtype |
marc |
publishDateSort |
2016 |
contenttype_str_mv |
txt |
container_start_page |
1025 |
author_browse |
Shradha Gupta |
container_volume |
65 |
class |
650 ZDB |
format_se |
Aufsätze |
author-letter |
Shradha Gupta |
dewey-full |
650 |
title_sort |
lean services: a systematic review |
title_auth |
Lean services: a systematic review |
abstract |
Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. |
abstractGer |
Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. |
abstract_unstemmed |
Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector. |
collection_details |
GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 |
container_issue |
8 |
title_short |
Lean services: a systematic review |
url |
http://search.proquest.com/docview/1830620295 |
remote_bool |
false |
author2 |
Monica Sharma Vijaya Sunder M |
author2Str |
Monica Sharma Vijaya Sunder M |
ppnlink |
379049287 |
mediatype_str_mv |
n |
isOA_txt |
false |
hochschulschrift_bool |
false |
author2_role |
oth oth |
up_date |
2024-07-04T01:34:18.297Z |
_version_ |
1803610340248780800 |
fullrecord_marcxml |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a2200265 4500</leader><controlfield tag="001">OLC1984818724</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230714224940.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">161202s2016 xx ||||| 00| ||eng c</controlfield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">PQ20161201</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC1984818724</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)GBVOLC1984818724</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PRQ)p523-83bd6d5864387aabcf36432c16285b1b21ee06814f3331cfb4273b4e01f46f580</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(KEY)0064998820160000065000801025leanservicesasystematicreview</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">650</subfield><subfield code="q">ZDB</subfield></datafield><datafield tag="100" ind1="0" ind2=" "><subfield code="a">Shradha Gupta</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Lean services: a systematic review</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2016</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Purpose The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry right from its initiation in 1990s till date. Design/methodology/approach The paper summarises the evolution of Lean in services and has systematically classified the reviewed literature in four dimensions, namely time, publisher, region and content. Further under "time" dimension, the literature is classified into Pre-Lean era, Lean awareness era, Lean Exploration era and Lean implementation era. Under the "content" dimension, the categories include theoretical foundation, frameworks/models and application/case studies. Findings The analysis inferred; Lean is gaining roads in services, though the research is still at nascent stage. Lean is applicable in services though transfer of Lean manufacturing principles to services has certain limitations because of the characteristics of services. The need is to focus on process difference between services and manufacturing. Respect for people and employment engagement is critical to Lean in service. The authors identified the necessity to standardise the Lean service definition, principles, and tools and to develop guidelines for structured implementation in service industry. Research limitations/implications Though multiple databases have been taken-up but that does not assume that the literature presented in this paper is by any means comprehensive. Development of a standard model/framework for Lean services is critical for future research. Rigorous industry-specific studies, specifically in developing nations are another area for future research. Future studies could analyse the impact of join applications and possible links between Lean service and other approaches like TQM, Six Sigma, etc., with an aim of process improvement. Practical implications This paper would serve as a resource for Lean practitioners as well as researchers as a fundamental platform, contributing to Lean body of knowledge. Social implications Service industry has special significance to the society in large. Many services including governments, public interest services, non-profit organisations, healthcare, banking, consulting, etc., has a significant share across markets. Lean being a proven methodology for successful process improvements has to be looked at from a services perspective. This paper helps in such interest. Originality/value Publications reviewing the adoption of Lean in services is scarce in literature. This paper serves as an excellent resource for research on the subject and will facilitate academicians and practitioners to objectively understand Lean in service sector.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Efficiency</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Six Sigma</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Quality</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Employees</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Lean manufacturing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">World War II</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Philosophy</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Operations management</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Monica Sharma</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="0" ind2=" "><subfield code="a">Vijaya Sunder M</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">The international journal of productivity and performance management</subfield><subfield code="d">Bingley : Emerald, 2004</subfield><subfield code="g">65(2016), 8, Seite 1025</subfield><subfield code="w">(DE-627)379049287</subfield><subfield code="w">(DE-600)2135449-2</subfield><subfield code="w">(DE-576)9379049285</subfield><subfield code="x">1741-0401</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:65</subfield><subfield code="g">year:2016</subfield><subfield code="g">number:8</subfield><subfield code="g">pages:1025</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://search.proquest.com/docview/1830620295</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-WIW</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_26</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">65</subfield><subfield code="j">2016</subfield><subfield code="e">8</subfield><subfield code="h">1025</subfield></datafield></record></collection>
|
score |
7.401453 |