Cocreative customer practices: Effects of health care customer value cocreation practices on well-being
Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctor...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
McColl-Kennedy, Janet R [verfasserIn] |
|---|
| Format: |
Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2017 |
|---|
| Rechteinformationen: |
Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V. |
|---|
| Schlagwörter: |
|---|
| Übergeordnetes Werk: |
Enthalten in: Journal of business research - New York, NY : Elsevier, 1973, 70(2017), Seite 55-66 |
|---|---|
| Übergeordnetes Werk: |
volume:70 ; year:2017 ; pages:55-66 |
| Links: |
|---|
| DOI / URN: |
10.1016/j.jbusres.2016.07.006 |
|---|
| Katalog-ID: |
OLC1988120799 |
|---|
| LEADER | 01000caa a2200265 4500 | ||
|---|---|---|---|
| 001 | OLC1988120799 | ||
| 003 | DE-627 | ||
| 005 | 20230715021013.0 | ||
| 007 | tu | ||
| 008 | 170207s2017 xx ||||| 00| ||eng c | ||
| 024 | 7 | |a 10.1016/j.jbusres.2016.07.006 |2 doi | |
| 028 | 5 | 2 | |a PQ20170301 |
| 035 | |a (DE-627)OLC1988120799 | ||
| 035 | |a (DE-599)GBVOLC1988120799 | ||
| 035 | |a (PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0 | ||
| 035 | |a (KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rakwb | ||
| 041 | |a eng | ||
| 082 | 0 | 4 | |a 650 |q DNB |
| 100 | 1 | |a McColl-Kennedy, Janet R |e verfasserin |4 aut | |
| 245 | 1 | 0 | |a Cocreative customer practices: Effects of health care customer value cocreation practices on well-being |
| 264 | 1 | |c 2017 | |
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a ohne Hilfsmittel zu benutzen |b n |2 rdamedia | ||
| 338 | |a Band |b nc |2 rdacarrier | ||
| 520 | |a Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. | ||
| 540 | |a Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V. | ||
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Health aspects | |
| 650 | 4 | |a Medical personnel | |
| 650 | 4 | |a Analysis | |
| 650 | 4 | |a Psychological aspects | |
| 650 | 4 | |a Health care industry | |
| 650 | 4 | |a Physician patient relationships | |
| 650 | 4 | |a Studies | |
| 700 | 1 | |a Hogan, Suellen J |4 oth | |
| 700 | 1 | |a Witell, Lars |4 oth | |
| 700 | 1 | |a Snyder, Hannah |4 oth | |
| 773 | 0 | 8 | |i Enthalten in |t Journal of business research |d New York, NY : Elsevier, 1973 |g 70(2017), Seite 55-66 |w (DE-627)12941848X |w (DE-600)189773-1 |w (DE-576)014795493 |x 0148-2963 |7 nnns |
| 773 | 1 | 8 | |g volume:70 |g year:2017 |g pages:55-66 |
| 856 | 4 | 1 | |u http://dx.doi.org/10.1016/j.jbusres.2016.07.006 |3 Volltext |
| 856 | 4 | 2 | |u http://search.proquest.com/docview/1837899284 |
| 856 | 4 | 2 | |u http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096 |
| 912 | |a GBV_USEFLAG_A | ||
| 912 | |a SYSFLAG_A | ||
| 912 | |a GBV_OLC | ||
| 912 | |a SSG-OLC-WIW | ||
| 912 | |a GBV_ILN_21 | ||
| 912 | |a GBV_ILN_26 | ||
| 912 | |a GBV_ILN_4311 | ||
| 951 | |a AR | ||
| 952 | |d 70 |j 2017 |h 55-66 | ||
| author_variant |
j r m k jrm jrmk |
|---|---|
| matchkey_str |
article:01482963:2017----::oraieutmrrcieefcsfelhaeutmrauccet |
| hierarchy_sort_str |
2017 |
| publishDate |
2017 |
| allfields |
10.1016/j.jbusres.2016.07.006 doi PQ20170301 (DE-627)OLC1988120799 (DE-599)GBVOLC1988120799 (PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0 (KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust DE-627 ger DE-627 rakwb eng 650 DNB McColl-Kennedy, Janet R verfasserin aut Cocreative customer practices: Effects of health care customer value cocreation practices on well-being 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V. Customer relations Health aspects Medical personnel Analysis Psychological aspects Health care industry Physician patient relationships Studies Hogan, Suellen J oth Witell, Lars oth Snyder, Hannah oth Enthalten in Journal of business research New York, NY : Elsevier, 1973 70(2017), Seite 55-66 (DE-627)12941848X (DE-600)189773-1 (DE-576)014795493 0148-2963 nnns volume:70 year:2017 pages:55-66 http://dx.doi.org/10.1016/j.jbusres.2016.07.006 Volltext http://search.proquest.com/docview/1837899284 http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_21 GBV_ILN_26 GBV_ILN_4311 AR 70 2017 55-66 |
| spelling |
10.1016/j.jbusres.2016.07.006 doi PQ20170301 (DE-627)OLC1988120799 (DE-599)GBVOLC1988120799 (PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0 (KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust DE-627 ger DE-627 rakwb eng 650 DNB McColl-Kennedy, Janet R verfasserin aut Cocreative customer practices: Effects of health care customer value cocreation practices on well-being 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V. Customer relations Health aspects Medical personnel Analysis Psychological aspects Health care industry Physician patient relationships Studies Hogan, Suellen J oth Witell, Lars oth Snyder, Hannah oth Enthalten in Journal of business research New York, NY : Elsevier, 1973 70(2017), Seite 55-66 (DE-627)12941848X (DE-600)189773-1 (DE-576)014795493 0148-2963 nnns volume:70 year:2017 pages:55-66 http://dx.doi.org/10.1016/j.jbusres.2016.07.006 Volltext http://search.proquest.com/docview/1837899284 http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_21 GBV_ILN_26 GBV_ILN_4311 AR 70 2017 55-66 |
| allfields_unstemmed |
10.1016/j.jbusres.2016.07.006 doi PQ20170301 (DE-627)OLC1988120799 (DE-599)GBVOLC1988120799 (PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0 (KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust DE-627 ger DE-627 rakwb eng 650 DNB McColl-Kennedy, Janet R verfasserin aut Cocreative customer practices: Effects of health care customer value cocreation practices on well-being 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V. Customer relations Health aspects Medical personnel Analysis Psychological aspects Health care industry Physician patient relationships Studies Hogan, Suellen J oth Witell, Lars oth Snyder, Hannah oth Enthalten in Journal of business research New York, NY : Elsevier, 1973 70(2017), Seite 55-66 (DE-627)12941848X (DE-600)189773-1 (DE-576)014795493 0148-2963 nnns volume:70 year:2017 pages:55-66 http://dx.doi.org/10.1016/j.jbusres.2016.07.006 Volltext http://search.proquest.com/docview/1837899284 http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_21 GBV_ILN_26 GBV_ILN_4311 AR 70 2017 55-66 |
| allfieldsGer |
10.1016/j.jbusres.2016.07.006 doi PQ20170301 (DE-627)OLC1988120799 (DE-599)GBVOLC1988120799 (PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0 (KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust DE-627 ger DE-627 rakwb eng 650 DNB McColl-Kennedy, Janet R verfasserin aut Cocreative customer practices: Effects of health care customer value cocreation practices on well-being 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V. Customer relations Health aspects Medical personnel Analysis Psychological aspects Health care industry Physician patient relationships Studies Hogan, Suellen J oth Witell, Lars oth Snyder, Hannah oth Enthalten in Journal of business research New York, NY : Elsevier, 1973 70(2017), Seite 55-66 (DE-627)12941848X (DE-600)189773-1 (DE-576)014795493 0148-2963 nnns volume:70 year:2017 pages:55-66 http://dx.doi.org/10.1016/j.jbusres.2016.07.006 Volltext http://search.proquest.com/docview/1837899284 http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_21 GBV_ILN_26 GBV_ILN_4311 AR 70 2017 55-66 |
| allfieldsSound |
10.1016/j.jbusres.2016.07.006 doi PQ20170301 (DE-627)OLC1988120799 (DE-599)GBVOLC1988120799 (PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0 (KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust DE-627 ger DE-627 rakwb eng 650 DNB McColl-Kennedy, Janet R verfasserin aut Cocreative customer practices: Effects of health care customer value cocreation practices on well-being 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V. Customer relations Health aspects Medical personnel Analysis Psychological aspects Health care industry Physician patient relationships Studies Hogan, Suellen J oth Witell, Lars oth Snyder, Hannah oth Enthalten in Journal of business research New York, NY : Elsevier, 1973 70(2017), Seite 55-66 (DE-627)12941848X (DE-600)189773-1 (DE-576)014795493 0148-2963 nnns volume:70 year:2017 pages:55-66 http://dx.doi.org/10.1016/j.jbusres.2016.07.006 Volltext http://search.proquest.com/docview/1837899284 http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_21 GBV_ILN_26 GBV_ILN_4311 AR 70 2017 55-66 |
| language |
English |
| source |
Enthalten in Journal of business research 70(2017), Seite 55-66 volume:70 year:2017 pages:55-66 |
| sourceStr |
Enthalten in Journal of business research 70(2017), Seite 55-66 volume:70 year:2017 pages:55-66 |
| format_phy_str_mv |
Article |
| institution |
findex.gbv.de |
| topic_facet |
Customer relations Health aspects Medical personnel Analysis Psychological aspects Health care industry Physician patient relationships Studies |
| dewey-raw |
650 |
| isfreeaccess_bool |
false |
| container_title |
Journal of business research |
| authorswithroles_txt_mv |
McColl-Kennedy, Janet R @@aut@@ Hogan, Suellen J @@oth@@ Witell, Lars @@oth@@ Snyder, Hannah @@oth@@ |
| publishDateDaySort_date |
2017-01-01T00:00:00Z |
| hierarchy_top_id |
12941848X |
| dewey-sort |
3650 |
| id |
OLC1988120799 |
| language_de |
englisch |
| fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a2200265 4500</leader><controlfield tag="001">OLC1988120799</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230715021013.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">170207s2017 xx ||||| 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1016/j.jbusres.2016.07.006</subfield><subfield code="2">doi</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">PQ20170301</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC1988120799</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)GBVOLC1988120799</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">650</subfield><subfield code="q">DNB</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">McColl-Kennedy, Janet R</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Cocreative customer practices: Effects of health care customer value cocreation practices on well-being</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2017</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced.</subfield></datafield><datafield tag="540" ind1=" " ind2=" "><subfield code="a">Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Health aspects</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Medical personnel</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Analysis</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Psychological aspects</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Health care industry</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Physician patient relationships</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Studies</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Hogan, Suellen J</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Witell, Lars</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Snyder, Hannah</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">Journal of business research</subfield><subfield code="d">New York, NY : Elsevier, 1973</subfield><subfield code="g">70(2017), Seite 55-66</subfield><subfield code="w">(DE-627)12941848X</subfield><subfield code="w">(DE-600)189773-1</subfield><subfield code="w">(DE-576)014795493</subfield><subfield code="x">0148-2963</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:70</subfield><subfield code="g">year:2017</subfield><subfield code="g">pages:55-66</subfield></datafield><datafield tag="856" ind1="4" ind2="1"><subfield code="u">http://dx.doi.org/10.1016/j.jbusres.2016.07.006</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://search.proquest.com/docview/1837899284</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-WIW</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_21</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_26</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4311</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">70</subfield><subfield code="j">2017</subfield><subfield code="h">55-66</subfield></datafield></record></collection>
|
| author |
McColl-Kennedy, Janet R |
| spellingShingle |
McColl-Kennedy, Janet R ddc 650 misc Customer relations misc Health aspects misc Medical personnel misc Analysis misc Psychological aspects misc Health care industry misc Physician patient relationships misc Studies Cocreative customer practices: Effects of health care customer value cocreation practices on well-being |
| authorStr |
McColl-Kennedy, Janet R |
| ppnlink_with_tag_str_mv |
@@773@@(DE-627)12941848X |
| format |
Article |
| dewey-ones |
650 - Management & auxiliary services |
| delete_txt_mv |
keep |
| author_role |
aut |
| collection |
OLC |
| remote_str |
false |
| illustrated |
Not Illustrated |
| issn |
0148-2963 |
| topic_title |
650 DNB Cocreative customer practices: Effects of health care customer value cocreation practices on well-being Customer relations Health aspects Medical personnel Analysis Psychological aspects Health care industry Physician patient relationships Studies |
| topic |
ddc 650 misc Customer relations misc Health aspects misc Medical personnel misc Analysis misc Psychological aspects misc Health care industry misc Physician patient relationships misc Studies |
| topic_unstemmed |
ddc 650 misc Customer relations misc Health aspects misc Medical personnel misc Analysis misc Psychological aspects misc Health care industry misc Physician patient relationships misc Studies |
| topic_browse |
ddc 650 misc Customer relations misc Health aspects misc Medical personnel misc Analysis misc Psychological aspects misc Health care industry misc Physician patient relationships misc Studies |
| format_facet |
Aufsätze Gedruckte Aufsätze |
| format_main_str_mv |
Text Zeitschrift/Artikel |
| carriertype_str_mv |
nc |
| author2_variant |
s j h sj sjh l w lw h s hs |
| hierarchy_parent_title |
Journal of business research |
| hierarchy_parent_id |
12941848X |
| dewey-tens |
650 - Management & public relations |
| hierarchy_top_title |
Journal of business research |
| isfreeaccess_txt |
false |
| familylinks_str_mv |
(DE-627)12941848X (DE-600)189773-1 (DE-576)014795493 |
| title |
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being |
| ctrlnum |
(DE-627)OLC1988120799 (DE-599)GBVOLC1988120799 (PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0 (KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust |
| title_full |
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being |
| author_sort |
McColl-Kennedy, Janet R |
| journal |
Journal of business research |
| journalStr |
Journal of business research |
| lang_code |
eng |
| isOA_bool |
false |
| dewey-hundreds |
600 - Technology |
| recordtype |
marc |
| publishDateSort |
2017 |
| contenttype_str_mv |
txt |
| container_start_page |
55 |
| author_browse |
McColl-Kennedy, Janet R |
| container_volume |
70 |
| class |
650 DNB |
| format_se |
Aufsätze |
| author-letter |
McColl-Kennedy, Janet R |
| doi_str_mv |
10.1016/j.jbusres.2016.07.006 |
| dewey-full |
650 |
| title_sort |
cocreative customer practices: effects of health care customer value cocreation practices on well-being |
| title_auth |
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being |
| abstract |
Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. |
| abstractGer |
Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. |
| abstract_unstemmed |
Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced. |
| collection_details |
GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_21 GBV_ILN_26 GBV_ILN_4311 |
| title_short |
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being |
| url |
http://dx.doi.org/10.1016/j.jbusres.2016.07.006 http://search.proquest.com/docview/1837899284 http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096 |
| remote_bool |
false |
| author2 |
Hogan, Suellen J Witell, Lars Snyder, Hannah |
| author2Str |
Hogan, Suellen J Witell, Lars Snyder, Hannah |
| ppnlink |
12941848X |
| mediatype_str_mv |
n |
| isOA_txt |
false |
| hochschulschrift_bool |
false |
| author2_role |
oth oth oth |
| doi_str |
10.1016/j.jbusres.2016.07.006 |
| up_date |
2024-07-03T16:39:54.508Z |
| _version_ |
1803576718933360640 |
| fullrecord_marcxml |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a2200265 4500</leader><controlfield tag="001">OLC1988120799</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230715021013.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">170207s2017 xx ||||| 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1016/j.jbusres.2016.07.006</subfield><subfield code="2">doi</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">PQ20170301</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC1988120799</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)GBVOLC1988120799</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PRQ)c2246-f9c68d3f77b7bbca17501cf2a63818aae030903839704f00c3ddf1dcaaf85a9f0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(KEY)0073631720170000070000000055cocreativecustomerpracticeseffectsofhealthcarecust</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">650</subfield><subfield code="q">DNB</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">McColl-Kennedy, Janet R</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Cocreative customer practices: Effects of health care customer value cocreation practices on well-being</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2017</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Drawing on three studies using data from six separate samples of 1151 health care customers, the authors investigate cocreative customer practices, modeling the effects of customer value cocreation practices on well-being. Results highlight that while positive interactions with medical staff (doctors) lead to increased well-being through engaging in coproducing treatment options, interactions with friends and family and their associated cocreated activities have an even greater positive effect on well-being. Furthermore, several other customer-directed activities have positive indirect effects. Interestingly, activities requiring change can have a negative effect on well-being, except in psychological illnesses, where the opposite is true. The authors conclude with theoretical and managerial implications, highlighting that if interactions and activities with medical professionals are supplemented with customer-directed activities, the positive effect on well-being is significantly enhanced.</subfield></datafield><datafield tag="540" ind1=" " ind2=" "><subfield code="a">Nutzungsrecht: © COPYRIGHT 2017 Elsevier B.V.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Health aspects</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Medical personnel</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Analysis</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Psychological aspects</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Health care industry</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Physician patient relationships</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Studies</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Hogan, Suellen J</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Witell, Lars</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Snyder, Hannah</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">Journal of business research</subfield><subfield code="d">New York, NY : Elsevier, 1973</subfield><subfield code="g">70(2017), Seite 55-66</subfield><subfield code="w">(DE-627)12941848X</subfield><subfield code="w">(DE-600)189773-1</subfield><subfield code="w">(DE-576)014795493</subfield><subfield code="x">0148-2963</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:70</subfield><subfield code="g">year:2017</subfield><subfield code="g">pages:55-66</subfield></datafield><datafield tag="856" ind1="4" ind2="1"><subfield code="u">http://dx.doi.org/10.1016/j.jbusres.2016.07.006</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://search.proquest.com/docview/1837899284</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133096</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-WIW</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_21</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_26</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_4311</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">70</subfield><subfield code="j">2017</subfield><subfield code="h">55-66</subfield></datafield></record></collection>
|
| score |
7.3996487 |