Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective
Autor*in: |
Wang, Ze [verfasserIn] |
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Format: |
Artikel |
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Sprache: |
Englisch |
Erschienen: |
2017 |
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Schlagwörter: |
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Übergeordnetes Werk: |
Enthalten in: Academy of Management journal - Briarcliff Manor, NY : Academy of Management, 1958, 60(2017), 1, Seite 109-129 |
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Übergeordnetes Werk: |
volume:60 ; year:2017 ; number:1 ; pages:109-129 |
Links: |
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DOI / URN: |
10.5465/amj.2014.0367 |
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Katalog-ID: |
OLC1991987374 |
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10.5465/amj.2014.0367 doi PQ20170501 (DE-627)OLC1991987374 (DE-599)GBVOLC1991987374 (PRQ)c976-c56068d97011a9be81047591b2a01b0000a34e0fd21358e0690c5208cc68e7de0 (KEY)0018186220170000060000100109effectsofemployeespositiveaffectivedisplaysoncusto DE-627 ger DE-627 rakwb eng 330 DE-600 85.06 bkl 85.05 bkl Wang, Ze verfasserin aut Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Workers Beliefs, opinions and attitudes Influence Customer loyalty Analysis Consumer behavior Singh, Surendra N oth Li, Yexin Jessica oth Mishra, Sanjay oth Ambrose, Maureen oth Biernat, Monica oth Enthalten in Academy of Management journal Briarcliff Manor, NY : Academy of Management, 1958 60(2017), 1, Seite 109-129 (DE-627)129560952 (DE-600)221859-8 (DE-576)015022595 0001-4273 nnns volume:60 year:2017 number:1 pages:109-129 http://dx.doi.org/10.5465/amj.2014.0367 Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_21 GBV_ILN_22 GBV_ILN_26 GBV_ILN_39 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_100 GBV_ILN_193 GBV_ILN_673 GBV_ILN_2005 GBV_ILN_2026 GBV_ILN_4012 GBV_ILN_4125 GBV_ILN_4193 GBV_ILN_4310 GBV_ILN_4311 GBV_ILN_4314 GBV_ILN_4317 GBV_ILN_4318 85.06 AVZ 85.05 AVZ AR 60 2017 1 109-129 |
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Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective |
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Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective |
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Wang, Ze |
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title_sort |
effects of employees’ positive affective displays on customer loyalty intentions: an emotions-as-social-information perspective |
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Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective |
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Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective |
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Singh, Surendra N Li, Yexin Jessica Mishra, Sanjay Ambrose, Maureen Biernat, Monica |
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