Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective
Gespeichert in:
| Autor*in: |
Wang, Ze [verfasserIn] |
|---|
| Format: |
Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2017 |
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| Schlagwörter: |
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| Übergeordnetes Werk: |
Enthalten in: Academy of Management journal - Briarcliff Manor, NY : Academy of Management, 1958, 60(2017), 1, Seite 109-129 |
|---|---|
| Übergeordnetes Werk: |
volume:60 ; year:2017 ; number:1 ; pages:109-129 |
| Links: |
|---|
| DOI / URN: |
10.5465/amj.2014.0367 |
|---|
| Katalog-ID: |
OLC1991987374 |
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effects of employees’ positive affective displays on customer loyalty intentions: an emotions-as-social-information perspective |
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