Burdens of Access
Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential adva...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Hazée, Simon [verfasserIn] |
|---|
| Format: |
Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2017 |
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| Rechteinformationen: |
Nutzungsrecht: © The Author(s) 2017 |
|---|
| Schlagwörter: |
|---|
| Übergeordnetes Werk: |
Enthalten in: Journal of service research - Thousand Oaks, CA : SAGE Publications, 1998, 20(2017), 4, Seite 441-456 |
|---|---|
| Übergeordnetes Werk: |
volume:20 ; year:2017 ; number:4 ; pages:441-456 |
| Links: |
|---|
| DOI / URN: |
10.1177/1094670517712877 |
|---|
| Katalog-ID: |
OLC1998449610 |
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| 520 | |a Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. | ||
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10.1177/1094670517712877 doi PQ20171228 (DE-627)OLC1998449610 (DE-599)GBVOLC1998449610 (PRQ)p1027-9ff6786efd84e42b4d7d259c06f61d36a683963be8e978bd032b7366254a44540 (KEY)0352836720170000020000400441burdensofaccess DE-627 ger DE-627 rakwb eng 300 DE-600 83.68 bkl 85.40 bkl Hazée, Simon verfasserin aut Burdens of Access 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. Nutzungsrecht: © The Author(s) 2017 Studies Customer services Consumer behavior Innovations Delcourt, Cécile oth Van Vaerenbergh, Yves oth Enthalten in Journal of service research Thousand Oaks, CA : SAGE Publications, 1998 20(2017), 4, Seite 441-456 (DE-627)301907455 (DE-600)1490069-5 (DE-576)079322735 1094-6705 nnns volume:20 year:2017 number:4 pages:441-456 http://dx.doi.org/10.1177/1094670517712877 Volltext http://journals.sagepub.com/doi/full/10.1177/1094670517712877 https://search.proquest.com/docview/1951403700 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 GBV_ILN_4323 83.68 AVZ 85.40 AVZ AR 20 2017 4 441-456 |
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10.1177/1094670517712877 doi PQ20171228 (DE-627)OLC1998449610 (DE-599)GBVOLC1998449610 (PRQ)p1027-9ff6786efd84e42b4d7d259c06f61d36a683963be8e978bd032b7366254a44540 (KEY)0352836720170000020000400441burdensofaccess DE-627 ger DE-627 rakwb eng 300 DE-600 83.68 bkl 85.40 bkl Hazée, Simon verfasserin aut Burdens of Access 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. Nutzungsrecht: © The Author(s) 2017 Studies Customer services Consumer behavior Innovations Delcourt, Cécile oth Van Vaerenbergh, Yves oth Enthalten in Journal of service research Thousand Oaks, CA : SAGE Publications, 1998 20(2017), 4, Seite 441-456 (DE-627)301907455 (DE-600)1490069-5 (DE-576)079322735 1094-6705 nnns volume:20 year:2017 number:4 pages:441-456 http://dx.doi.org/10.1177/1094670517712877 Volltext http://journals.sagepub.com/doi/full/10.1177/1094670517712877 https://search.proquest.com/docview/1951403700 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 GBV_ILN_4323 83.68 AVZ 85.40 AVZ AR 20 2017 4 441-456 |
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10.1177/1094670517712877 doi PQ20171228 (DE-627)OLC1998449610 (DE-599)GBVOLC1998449610 (PRQ)p1027-9ff6786efd84e42b4d7d259c06f61d36a683963be8e978bd032b7366254a44540 (KEY)0352836720170000020000400441burdensofaccess DE-627 ger DE-627 rakwb eng 300 DE-600 83.68 bkl 85.40 bkl Hazée, Simon verfasserin aut Burdens of Access 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. Nutzungsrecht: © The Author(s) 2017 Studies Customer services Consumer behavior Innovations Delcourt, Cécile oth Van Vaerenbergh, Yves oth Enthalten in Journal of service research Thousand Oaks, CA : SAGE Publications, 1998 20(2017), 4, Seite 441-456 (DE-627)301907455 (DE-600)1490069-5 (DE-576)079322735 1094-6705 nnns volume:20 year:2017 number:4 pages:441-456 http://dx.doi.org/10.1177/1094670517712877 Volltext http://journals.sagepub.com/doi/full/10.1177/1094670517712877 https://search.proquest.com/docview/1951403700 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 GBV_ILN_4323 83.68 AVZ 85.40 AVZ AR 20 2017 4 441-456 |
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10.1177/1094670517712877 doi PQ20171228 (DE-627)OLC1998449610 (DE-599)GBVOLC1998449610 (PRQ)p1027-9ff6786efd84e42b4d7d259c06f61d36a683963be8e978bd032b7366254a44540 (KEY)0352836720170000020000400441burdensofaccess DE-627 ger DE-627 rakwb eng 300 DE-600 83.68 bkl 85.40 bkl Hazée, Simon verfasserin aut Burdens of Access 2017 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. Nutzungsrecht: © The Author(s) 2017 Studies Customer services Consumer behavior Innovations Delcourt, Cécile oth Van Vaerenbergh, Yves oth Enthalten in Journal of service research Thousand Oaks, CA : SAGE Publications, 1998 20(2017), 4, Seite 441-456 (DE-627)301907455 (DE-600)1490069-5 (DE-576)079322735 1094-6705 nnns volume:20 year:2017 number:4 pages:441-456 http://dx.doi.org/10.1177/1094670517712877 Volltext http://journals.sagepub.com/doi/full/10.1177/1094670517712877 https://search.proquest.com/docview/1951403700 GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-WIW GBV_ILN_26 GBV_ILN_4323 83.68 AVZ 85.40 AVZ AR 20 2017 4 441-456 |
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Burdens of Access |
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Hazée, Simon |
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Journal of service research |
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10.1177/1094670517712877 |
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300 |
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burdens of access |
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Burdens of Access |
| abstract |
Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. |
| abstractGer |
Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. |
| abstract_unstemmed |
Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves. |
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| title_short |
Burdens of Access |
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http://dx.doi.org/10.1177/1094670517712877 http://journals.sagepub.com/doi/full/10.1177/1094670517712877 https://search.proquest.com/docview/1951403700 |
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false |
| author2 |
Delcourt, Cécile Van Vaerenbergh, Yves |
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Delcourt, Cécile Van Vaerenbergh, Yves |
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2024-07-04T04:59:12.595Z |
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