The COCA quality model for user documentation
Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e...
Ausführliche Beschreibung
Autor*in: |
Alchimowicz, Bartosz [verfasserIn] |
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Format: |
Artikel |
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Sprache: |
Englisch |
Erschienen: |
2014 |
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Schlagwörter: |
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Anmerkung: |
© The Author(s) 2014 |
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Übergeordnetes Werk: |
Enthalten in: Software quality journal - Springer US, 1992, 24(2014), 2 vom: 12. Okt., Seite 205-230 |
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Übergeordnetes Werk: |
volume:24 ; year:2014 ; number:2 ; day:12 ; month:10 ; pages:205-230 |
Links: |
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DOI / URN: |
10.1007/s11219-014-9252-4 |
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Katalog-ID: |
OLC2033732908 |
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10.1007/s11219-014-9252-4 doi (DE-627)OLC2033732908 (DE-He213)s11219-014-9252-4-p DE-627 ger DE-627 rakwb eng 004 VZ Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © The Author(s) 2014 Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation Quality model Systematic evaluation Documentation evaluation test Nawrocki, Jerzy R. aut Enthalten in Software quality journal Springer US, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)131154087 (DE-600)1131702-4 (DE-576)04308236X 0963-9314 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://doi.org/10.1007/s11219-014-9252-4 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_170 GBV_ILN_4046 AR 24 2014 2 12 10 205-230 |
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10.1007/s11219-014-9252-4 doi (DE-627)OLC2033732908 (DE-He213)s11219-014-9252-4-p DE-627 ger DE-627 rakwb eng 004 VZ Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © The Author(s) 2014 Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation Quality model Systematic evaluation Documentation evaluation test Nawrocki, Jerzy R. aut Enthalten in Software quality journal Springer US, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)131154087 (DE-600)1131702-4 (DE-576)04308236X 0963-9314 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://doi.org/10.1007/s11219-014-9252-4 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_170 GBV_ILN_4046 AR 24 2014 2 12 10 205-230 |
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10.1007/s11219-014-9252-4 doi (DE-627)OLC2033732908 (DE-He213)s11219-014-9252-4-p DE-627 ger DE-627 rakwb eng 004 VZ Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © The Author(s) 2014 Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation Quality model Systematic evaluation Documentation evaluation test Nawrocki, Jerzy R. aut Enthalten in Software quality journal Springer US, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)131154087 (DE-600)1131702-4 (DE-576)04308236X 0963-9314 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://doi.org/10.1007/s11219-014-9252-4 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_170 GBV_ILN_4046 AR 24 2014 2 12 10 205-230 |
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Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. © The Author(s) 2014 |
abstractGer |
Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. © The Author(s) 2014 |
abstract_unstemmed |
Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. © The Author(s) 2014 |
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The COCA quality model for user documentation |
url |
https://doi.org/10.1007/s11219-014-9252-4 |
remote_bool |
false |
author2 |
Nawrocki, Jerzy R. |
author2Str |
Nawrocki, Jerzy R. |
ppnlink |
131154087 |
mediatype_str_mv |
n |
isOA_txt |
false |
hochschulschrift_bool |
false |
doi_str |
10.1007/s11219-014-9252-4 |
up_date |
2024-07-03T18:13:17.837Z |
_version_ |
1803582594443378688 |
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Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. 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