Prototype-based management of business process exception cases
Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Montani, Stefania [verfasserIn] |
|---|
| Format: |
Artikel |
|---|---|
| Sprache: |
Englisch |
| Erschienen: |
2009 |
|---|
| Schlagwörter: |
|---|
| Anmerkung: |
© Springer Science+Business Media, LLC 2009 |
|---|
| Übergeordnetes Werk: |
Enthalten in: Applied intelligence - Springer US, 1991, 33(2009), 3 vom: 09. Feb., Seite 278-290 |
|---|---|
| Übergeordnetes Werk: |
volume:33 ; year:2009 ; number:3 ; day:09 ; month:02 ; pages:278-290 |
| Links: |
|---|
| DOI / URN: |
10.1007/s10489-009-0165-z |
|---|
| Katalog-ID: |
OLC2066095923 |
|---|
| LEADER | 01000caa a22002652 4500 | ||
|---|---|---|---|
| 001 | OLC2066095923 | ||
| 003 | DE-627 | ||
| 005 | 20230502204859.0 | ||
| 007 | tu | ||
| 008 | 200820s2009 xx ||||| 00| ||eng c | ||
| 024 | 7 | |a 10.1007/s10489-009-0165-z |2 doi | |
| 035 | |a (DE-627)OLC2066095923 | ||
| 035 | |a (DE-He213)s10489-009-0165-z-p | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rakwb | ||
| 041 | |a eng | ||
| 082 | 0 | 4 | |a 004 |q VZ |
| 100 | 1 | |a Montani, Stefania |e verfasserin |4 aut | |
| 245 | 1 | 0 | |a Prototype-based management of business process exception cases |
| 264 | 1 | |c 2009 | |
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a ohne Hilfsmittel zu benutzen |b n |2 rdamedia | ||
| 338 | |a Band |b nc |2 rdacarrier | ||
| 500 | |a © Springer Science+Business Media, LLC 2009 | ||
| 520 | |a Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. | ||
| 650 | 4 | |a Business process management | |
| 650 | 4 | |a Case-based reasoning | |
| 650 | 4 | |a Prototypes | |
| 650 | 4 | |a Case-based maintenance | |
| 650 | 4 | |a Exception handling support | |
| 773 | 0 | 8 | |i Enthalten in |t Applied intelligence |d Springer US, 1991 |g 33(2009), 3 vom: 09. Feb., Seite 278-290 |w (DE-627)130990515 |w (DE-600)1080229-0 |w (DE-576)029154286 |x 0924-669X |7 nnns |
| 773 | 1 | 8 | |g volume:33 |g year:2009 |g number:3 |g day:09 |g month:02 |g pages:278-290 |
| 856 | 4 | 1 | |u https://doi.org/10.1007/s10489-009-0165-z |z lizenzpflichtig |3 Volltext |
| 912 | |a GBV_USEFLAG_A | ||
| 912 | |a SYSFLAG_A | ||
| 912 | |a GBV_OLC | ||
| 912 | |a SSG-OLC-MAT | ||
| 912 | |a GBV_ILN_70 | ||
| 912 | |a GBV_ILN_130 | ||
| 912 | |a GBV_ILN_2020 | ||
| 951 | |a AR | ||
| 952 | |d 33 |j 2009 |e 3 |b 09 |c 02 |h 278-290 | ||
| author_variant |
s m sm |
|---|---|
| matchkey_str |
article:0924669X:2009----::rttpbsdaaeetfuiesrc |
| hierarchy_sort_str |
2009 |
| publishDate |
2009 |
| allfields |
10.1007/s10489-009-0165-z doi (DE-627)OLC2066095923 (DE-He213)s10489-009-0165-z-p DE-627 ger DE-627 rakwb eng 004 VZ Montani, Stefania verfasserin aut Prototype-based management of business process exception cases 2009 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © Springer Science+Business Media, LLC 2009 Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. Business process management Case-based reasoning Prototypes Case-based maintenance Exception handling support Enthalten in Applied intelligence Springer US, 1991 33(2009), 3 vom: 09. Feb., Seite 278-290 (DE-627)130990515 (DE-600)1080229-0 (DE-576)029154286 0924-669X nnns volume:33 year:2009 number:3 day:09 month:02 pages:278-290 https://doi.org/10.1007/s10489-009-0165-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_130 GBV_ILN_2020 AR 33 2009 3 09 02 278-290 |
| spelling |
10.1007/s10489-009-0165-z doi (DE-627)OLC2066095923 (DE-He213)s10489-009-0165-z-p DE-627 ger DE-627 rakwb eng 004 VZ Montani, Stefania verfasserin aut Prototype-based management of business process exception cases 2009 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © Springer Science+Business Media, LLC 2009 Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. Business process management Case-based reasoning Prototypes Case-based maintenance Exception handling support Enthalten in Applied intelligence Springer US, 1991 33(2009), 3 vom: 09. Feb., Seite 278-290 (DE-627)130990515 (DE-600)1080229-0 (DE-576)029154286 0924-669X nnns volume:33 year:2009 number:3 day:09 month:02 pages:278-290 https://doi.org/10.1007/s10489-009-0165-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_130 GBV_ILN_2020 AR 33 2009 3 09 02 278-290 |
| allfields_unstemmed |
10.1007/s10489-009-0165-z doi (DE-627)OLC2066095923 (DE-He213)s10489-009-0165-z-p DE-627 ger DE-627 rakwb eng 004 VZ Montani, Stefania verfasserin aut Prototype-based management of business process exception cases 2009 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © Springer Science+Business Media, LLC 2009 Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. Business process management Case-based reasoning Prototypes Case-based maintenance Exception handling support Enthalten in Applied intelligence Springer US, 1991 33(2009), 3 vom: 09. Feb., Seite 278-290 (DE-627)130990515 (DE-600)1080229-0 (DE-576)029154286 0924-669X nnns volume:33 year:2009 number:3 day:09 month:02 pages:278-290 https://doi.org/10.1007/s10489-009-0165-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_130 GBV_ILN_2020 AR 33 2009 3 09 02 278-290 |
| allfieldsGer |
10.1007/s10489-009-0165-z doi (DE-627)OLC2066095923 (DE-He213)s10489-009-0165-z-p DE-627 ger DE-627 rakwb eng 004 VZ Montani, Stefania verfasserin aut Prototype-based management of business process exception cases 2009 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © Springer Science+Business Media, LLC 2009 Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. Business process management Case-based reasoning Prototypes Case-based maintenance Exception handling support Enthalten in Applied intelligence Springer US, 1991 33(2009), 3 vom: 09. Feb., Seite 278-290 (DE-627)130990515 (DE-600)1080229-0 (DE-576)029154286 0924-669X nnns volume:33 year:2009 number:3 day:09 month:02 pages:278-290 https://doi.org/10.1007/s10489-009-0165-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_130 GBV_ILN_2020 AR 33 2009 3 09 02 278-290 |
| allfieldsSound |
10.1007/s10489-009-0165-z doi (DE-627)OLC2066095923 (DE-He213)s10489-009-0165-z-p DE-627 ger DE-627 rakwb eng 004 VZ Montani, Stefania verfasserin aut Prototype-based management of business process exception cases 2009 Text txt rdacontent ohne Hilfsmittel zu benutzen n rdamedia Band nc rdacarrier © Springer Science+Business Media, LLC 2009 Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. Business process management Case-based reasoning Prototypes Case-based maintenance Exception handling support Enthalten in Applied intelligence Springer US, 1991 33(2009), 3 vom: 09. Feb., Seite 278-290 (DE-627)130990515 (DE-600)1080229-0 (DE-576)029154286 0924-669X nnns volume:33 year:2009 number:3 day:09 month:02 pages:278-290 https://doi.org/10.1007/s10489-009-0165-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_130 GBV_ILN_2020 AR 33 2009 3 09 02 278-290 |
| language |
English |
| source |
Enthalten in Applied intelligence 33(2009), 3 vom: 09. Feb., Seite 278-290 volume:33 year:2009 number:3 day:09 month:02 pages:278-290 |
| sourceStr |
Enthalten in Applied intelligence 33(2009), 3 vom: 09. Feb., Seite 278-290 volume:33 year:2009 number:3 day:09 month:02 pages:278-290 |
| format_phy_str_mv |
Article |
| institution |
findex.gbv.de |
| topic_facet |
Business process management Case-based reasoning Prototypes Case-based maintenance Exception handling support |
| dewey-raw |
004 |
| isfreeaccess_bool |
false |
| container_title |
Applied intelligence |
| authorswithroles_txt_mv |
Montani, Stefania @@aut@@ |
| publishDateDaySort_date |
2009-02-09T00:00:00Z |
| hierarchy_top_id |
130990515 |
| dewey-sort |
14 |
| id |
OLC2066095923 |
| language_de |
englisch |
| fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">OLC2066095923</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230502204859.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">200820s2009 xx ||||| 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/s10489-009-0165-z</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC2066095923</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-He213)s10489-009-0165-z-p</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">004</subfield><subfield code="q">VZ</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Montani, Stefania</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Prototype-based management of business process exception cases</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2009</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">© Springer Science+Business Media, LLC 2009</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business process management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Case-based reasoning</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Prototypes</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Case-based maintenance</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Exception handling support</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">Applied intelligence</subfield><subfield code="d">Springer US, 1991</subfield><subfield code="g">33(2009), 3 vom: 09. Feb., Seite 278-290</subfield><subfield code="w">(DE-627)130990515</subfield><subfield code="w">(DE-600)1080229-0</subfield><subfield code="w">(DE-576)029154286</subfield><subfield code="x">0924-669X</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:33</subfield><subfield code="g">year:2009</subfield><subfield code="g">number:3</subfield><subfield code="g">day:09</subfield><subfield code="g">month:02</subfield><subfield code="g">pages:278-290</subfield></datafield><datafield tag="856" ind1="4" ind2="1"><subfield code="u">https://doi.org/10.1007/s10489-009-0165-z</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-MAT</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_70</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_130</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2020</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">33</subfield><subfield code="j">2009</subfield><subfield code="e">3</subfield><subfield code="b">09</subfield><subfield code="c">02</subfield><subfield code="h">278-290</subfield></datafield></record></collection>
|
| author |
Montani, Stefania |
| spellingShingle |
Montani, Stefania ddc 004 misc Business process management misc Case-based reasoning misc Prototypes misc Case-based maintenance misc Exception handling support Prototype-based management of business process exception cases |
| authorStr |
Montani, Stefania |
| ppnlink_with_tag_str_mv |
@@773@@(DE-627)130990515 |
| format |
Article |
| dewey-ones |
004 - Data processing & computer science |
| delete_txt_mv |
keep |
| author_role |
aut |
| collection |
OLC |
| remote_str |
false |
| illustrated |
Not Illustrated |
| issn |
0924-669X |
| topic_title |
004 VZ Prototype-based management of business process exception cases Business process management Case-based reasoning Prototypes Case-based maintenance Exception handling support |
| topic |
ddc 004 misc Business process management misc Case-based reasoning misc Prototypes misc Case-based maintenance misc Exception handling support |
| topic_unstemmed |
ddc 004 misc Business process management misc Case-based reasoning misc Prototypes misc Case-based maintenance misc Exception handling support |
| topic_browse |
ddc 004 misc Business process management misc Case-based reasoning misc Prototypes misc Case-based maintenance misc Exception handling support |
| format_facet |
Aufsätze Gedruckte Aufsätze |
| format_main_str_mv |
Text Zeitschrift/Artikel |
| carriertype_str_mv |
nc |
| hierarchy_parent_title |
Applied intelligence |
| hierarchy_parent_id |
130990515 |
| dewey-tens |
000 - Computer science, knowledge & systems |
| hierarchy_top_title |
Applied intelligence |
| isfreeaccess_txt |
false |
| familylinks_str_mv |
(DE-627)130990515 (DE-600)1080229-0 (DE-576)029154286 |
| title |
Prototype-based management of business process exception cases |
| ctrlnum |
(DE-627)OLC2066095923 (DE-He213)s10489-009-0165-z-p |
| title_full |
Prototype-based management of business process exception cases |
| author_sort |
Montani, Stefania |
| journal |
Applied intelligence |
| journalStr |
Applied intelligence |
| lang_code |
eng |
| isOA_bool |
false |
| dewey-hundreds |
000 - Computer science, information & general works |
| recordtype |
marc |
| publishDateSort |
2009 |
| contenttype_str_mv |
txt |
| container_start_page |
278 |
| author_browse |
Montani, Stefania |
| container_volume |
33 |
| class |
004 VZ |
| format_se |
Aufsätze |
| author-letter |
Montani, Stefania |
| doi_str_mv |
10.1007/s10489-009-0165-z |
| dewey-full |
004 |
| title_sort |
prototype-based management of business process exception cases |
| title_auth |
Prototype-based management of business process exception cases |
| abstract |
Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. © Springer Science+Business Media, LLC 2009 |
| abstractGer |
Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. © Springer Science+Business Media, LLC 2009 |
| abstract_unstemmed |
Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy. © Springer Science+Business Media, LLC 2009 |
| collection_details |
GBV_USEFLAG_A SYSFLAG_A GBV_OLC SSG-OLC-MAT GBV_ILN_70 GBV_ILN_130 GBV_ILN_2020 |
| container_issue |
3 |
| title_short |
Prototype-based management of business process exception cases |
| url |
https://doi.org/10.1007/s10489-009-0165-z |
| remote_bool |
false |
| ppnlink |
130990515 |
| mediatype_str_mv |
n |
| isOA_txt |
false |
| hochschulschrift_bool |
false |
| doi_str |
10.1007/s10489-009-0165-z |
| up_date |
2024-07-04T03:45:16.787Z |
| _version_ |
1803618580479082496 |
| fullrecord_marcxml |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01000caa a22002652 4500</leader><controlfield tag="001">OLC2066095923</controlfield><controlfield tag="003">DE-627</controlfield><controlfield tag="005">20230502204859.0</controlfield><controlfield tag="007">tu</controlfield><controlfield tag="008">200820s2009 xx ||||| 00| ||eng c</controlfield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/s10489-009-0165-z</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627)OLC2066095923</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-He213)s10489-009-0165-z-p</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">004</subfield><subfield code="q">VZ</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Montani, Stefania</subfield><subfield code="e">verfasserin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Prototype-based management of business process exception cases</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2009</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">ohne Hilfsmittel zu benutzen</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Band</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">© Springer Science+Business Media, LLC 2009</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Abstract Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies. To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions. The system is currently in use at one of the largest logistics centres in Italy.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business process management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Case-based reasoning</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Prototypes</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Case-based maintenance</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Exception handling support</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Enthalten in</subfield><subfield code="t">Applied intelligence</subfield><subfield code="d">Springer US, 1991</subfield><subfield code="g">33(2009), 3 vom: 09. Feb., Seite 278-290</subfield><subfield code="w">(DE-627)130990515</subfield><subfield code="w">(DE-600)1080229-0</subfield><subfield code="w">(DE-576)029154286</subfield><subfield code="x">0924-669X</subfield><subfield code="7">nnns</subfield></datafield><datafield tag="773" ind1="1" ind2="8"><subfield code="g">volume:33</subfield><subfield code="g">year:2009</subfield><subfield code="g">number:3</subfield><subfield code="g">day:09</subfield><subfield code="g">month:02</subfield><subfield code="g">pages:278-290</subfield></datafield><datafield tag="856" ind1="4" ind2="1"><subfield code="u">https://doi.org/10.1007/s10489-009-0165-z</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_USEFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SYSFLAG_A</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_OLC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">SSG-OLC-MAT</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_70</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_130</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV_ILN_2020</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">AR</subfield></datafield><datafield tag="952" ind1=" " ind2=" "><subfield code="d">33</subfield><subfield code="j">2009</subfield><subfield code="e">3</subfield><subfield code="b">09</subfield><subfield code="c">02</subfield><subfield code="h">278-290</subfield></datafield></record></collection>
|
| score |
7.399436 |