The COCA quality model for user documentation

Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e...
Ausführliche Beschreibung

Gespeichert in:

Autor*in:	Alchimowicz, Bartosz [verfasserIn] Nawrocki, Jerzy R. [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2014

Schlagwörter:	User documentation Quality model Systematic evaluation Documentation evaluation test

Übergeordnetes Werk:	Enthalten in: Software quality journal - Dordrecht [u.a.] : Springer Science + Business Media B.V, 1992, 24(2014), 2 vom: 12. Okt., Seite 205-230
Übergeordnetes Werk:	volume:24 ; year:2014 ; number:2 ; day:12 ; month:10 ; pages:205-230

Links:	Volltext

DOI / URN:	10.1007/s11219-014-9252-4

Katalog-ID:	SPR017838177

Internformat


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520			\|a Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual.
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allfields	10.1007/s11219-014-9252-4 doi (DE-627)SPR017838177 (SPR)s11219-014-9252-4-e DE-627 ger DE-627 rakwb eng 004 ASE 54.52 bkl Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation (dpeaa)DE-He213 Quality model (dpeaa)DE-He213 Systematic evaluation (dpeaa)DE-He213 Documentation evaluation test (dpeaa)DE-He213 Nawrocki, Jerzy R. verfasserin aut Enthalten in Software quality journal Dordrecht [u.a.] : Springer Science + Business Media B.V, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)31529826X (DE-600)2017688-0 1573-1367 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://dx.doi.org/10.1007/s11219-014-9252-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 54.52 ASE AR 24 2014 2 12 10 205-230
spelling	10.1007/s11219-014-9252-4 doi (DE-627)SPR017838177 (SPR)s11219-014-9252-4-e DE-627 ger DE-627 rakwb eng 004 ASE 54.52 bkl Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation (dpeaa)DE-He213 Quality model (dpeaa)DE-He213 Systematic evaluation (dpeaa)DE-He213 Documentation evaluation test (dpeaa)DE-He213 Nawrocki, Jerzy R. verfasserin aut Enthalten in Software quality journal Dordrecht [u.a.] : Springer Science + Business Media B.V, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)31529826X (DE-600)2017688-0 1573-1367 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://dx.doi.org/10.1007/s11219-014-9252-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 54.52 ASE AR 24 2014 2 12 10 205-230
allfields_unstemmed	10.1007/s11219-014-9252-4 doi (DE-627)SPR017838177 (SPR)s11219-014-9252-4-e DE-627 ger DE-627 rakwb eng 004 ASE 54.52 bkl Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation (dpeaa)DE-He213 Quality model (dpeaa)DE-He213 Systematic evaluation (dpeaa)DE-He213 Documentation evaluation test (dpeaa)DE-He213 Nawrocki, Jerzy R. verfasserin aut Enthalten in Software quality journal Dordrecht [u.a.] : Springer Science + Business Media B.V, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)31529826X (DE-600)2017688-0 1573-1367 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://dx.doi.org/10.1007/s11219-014-9252-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 54.52 ASE AR 24 2014 2 12 10 205-230
allfieldsGer	10.1007/s11219-014-9252-4 doi (DE-627)SPR017838177 (SPR)s11219-014-9252-4-e DE-627 ger DE-627 rakwb eng 004 ASE 54.52 bkl Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation (dpeaa)DE-He213 Quality model (dpeaa)DE-He213 Systematic evaluation (dpeaa)DE-He213 Documentation evaluation test (dpeaa)DE-He213 Nawrocki, Jerzy R. verfasserin aut Enthalten in Software quality journal Dordrecht [u.a.] : Springer Science + Business Media B.V, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)31529826X (DE-600)2017688-0 1573-1367 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://dx.doi.org/10.1007/s11219-014-9252-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 54.52 ASE AR 24 2014 2 12 10 205-230
allfieldsSound	10.1007/s11219-014-9252-4 doi (DE-627)SPR017838177 (SPR)s11219-014-9252-4-e DE-627 ger DE-627 rakwb eng 004 ASE 54.52 bkl Alchimowicz, Bartosz verfasserin aut The COCA quality model for user documentation 2014 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual. User documentation (dpeaa)DE-He213 Quality model (dpeaa)DE-He213 Systematic evaluation (dpeaa)DE-He213 Documentation evaluation test (dpeaa)DE-He213 Nawrocki, Jerzy R. verfasserin aut Enthalten in Software quality journal Dordrecht [u.a.] : Springer Science + Business Media B.V, 1992 24(2014), 2 vom: 12. Okt., Seite 205-230 (DE-627)31529826X (DE-600)2017688-0 1573-1367 nnns volume:24 year:2014 number:2 day:12 month:10 pages:205-230 https://dx.doi.org/10.1007/s11219-014-9252-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 54.52 ASE AR 24 2014 2 12 10 205-230
language	English
source	Enthalten in Software quality journal 24(2014), 2 vom: 12. Okt., Seite 205-230 volume:24 year:2014 number:2 day:12 month:10 pages:205-230
sourceStr	Enthalten in Software quality journal 24(2014), 2 vom: 12. Okt., Seite 205-230 volume:24 year:2014 number:2 day:12 month:10 pages:205-230
format_phy_str_mv	Article
institution	findex.gbv.de
topic_facet	User documentation Quality model Systematic evaluation Documentation evaluation test
dewey-raw	004
isfreeaccess_bool	true
container_title	Software quality journal
authorswithroles_txt_mv	Alchimowicz, Bartosz @@aut@@ Nawrocki, Jerzy R. @@aut@@
publishDateDaySort_date	2014-10-12T00:00:00Z
hierarchy_top_id	31529826X
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id	SPR017838177
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author	Alchimowicz, Bartosz
spellingShingle	Alchimowicz, Bartosz ddc 004 bkl 54.52 misc User documentation misc Quality model misc Systematic evaluation misc Documentation evaluation test The COCA quality model for user documentation
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topic_title	004 ASE 54.52 bkl The COCA quality model for user documentation User documentation (dpeaa)DE-He213 Quality model (dpeaa)DE-He213 Systematic evaluation (dpeaa)DE-He213 Documentation evaluation test (dpeaa)DE-He213
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title	The COCA quality model for user documentation
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title_full	The COCA quality model for user documentation
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title_sort	coca quality model for user documentation
title_auth	The COCA quality model for user documentation
abstract	Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual.
abstractGer	Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual.
abstract_unstemmed	Abstract According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual. There are some proposals (e.g., ISO Std. 26513 and 26514), but they contain too many quality characteristics and lack orthogonality. The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it. The model is to be orthogonal and complete. As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics: Completeness, Operability, Correctness, and Appearance. To check completeness, the proposed quality model has been compared with many other quality models that are directly or indirectly concerned with user documentation. Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008, and documentation evaluation test (a type of browser evaluation test), which is aimed at assessing the operability of user documentation. Initial quality profiles have been empirically collected for both methods—they can be used when interpreting evaluation results obtained for a given user manual.
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container_issue	2
title_short	The COCA quality model for user documentation
url	https://dx.doi.org/10.1007/s11219-014-9252-4
remote_bool	true
author2	Nawrocki, Jerzy R.
author2Str	Nawrocki, Jerzy R.
ppnlink	31529826X
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isOA_txt	true
hochschulschrift_bool	false
doi_str	10.1007/s11219-014-9252-4
up_date	2024-07-03T15:33:20.544Z
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