Preferences in regional public transport: a literature review

Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local...
Ausführliche Beschreibung

Gespeichert in:

Autor*in:	Hansson, Joel [verfasserIn] Pettersson, Fredrik [verfasserIn] Svensson, Helena [verfasserIn] Wretstrand, Anders [verfasserIn]

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2019

Schlagwörter:	Public transport Quality attribute Service quality Regional travel Systematic review

Übergeordnetes Werk:	Enthalten in: European transport research review - Berlin : Springer, 2008, 11(2019), 1 vom: 22. Juli
Übergeordnetes Werk:	volume:11 ; year:2019 ; number:1 ; day:22 ; month:07

Links:	Volltext

DOI / URN:	10.1186/s12544-019-0374-4

Katalog-ID:	SPR026125250

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allfields	10.1186/s12544-019-0374-4 doi (DE-627)SPR026125250 (SPR)s12544-019-0374-4-e DE-627 ger DE-627 rakwb eng 380 ASE Hansson, Joel verfasserin aut Preferences in regional public transport: a literature review 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences. Public transport (dpeaa)DE-He213 Quality attribute (dpeaa)DE-He213 Service quality (dpeaa)DE-He213 Regional travel (dpeaa)DE-He213 Systematic review (dpeaa)DE-He213 Pettersson, Fredrik verfasserin aut Svensson, Helena verfasserin aut Wretstrand, Anders verfasserin aut Enthalten in European transport research review Berlin : Springer, 2008 11(2019), 1 vom: 22. Juli (DE-627)588777951 (DE-600)2471004-0 1866-8887 nnns volume:11 year:2019 number:1 day:22 month:07 https://dx.doi.org/10.1186/s12544-019-0374-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2005 GBV_ILN_2009 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4392 GBV_ILN_4700 AR 11 2019 1 22 07
spelling	10.1186/s12544-019-0374-4 doi (DE-627)SPR026125250 (SPR)s12544-019-0374-4-e DE-627 ger DE-627 rakwb eng 380 ASE Hansson, Joel verfasserin aut Preferences in regional public transport: a literature review 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences. Public transport (dpeaa)DE-He213 Quality attribute (dpeaa)DE-He213 Service quality (dpeaa)DE-He213 Regional travel (dpeaa)DE-He213 Systematic review (dpeaa)DE-He213 Pettersson, Fredrik verfasserin aut Svensson, Helena verfasserin aut Wretstrand, Anders verfasserin aut Enthalten in European transport research review Berlin : Springer, 2008 11(2019), 1 vom: 22. Juli (DE-627)588777951 (DE-600)2471004-0 1866-8887 nnns volume:11 year:2019 number:1 day:22 month:07 https://dx.doi.org/10.1186/s12544-019-0374-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2005 GBV_ILN_2009 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4392 GBV_ILN_4700 AR 11 2019 1 22 07
allfields_unstemmed	10.1186/s12544-019-0374-4 doi (DE-627)SPR026125250 (SPR)s12544-019-0374-4-e DE-627 ger DE-627 rakwb eng 380 ASE Hansson, Joel verfasserin aut Preferences in regional public transport: a literature review 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences. Public transport (dpeaa)DE-He213 Quality attribute (dpeaa)DE-He213 Service quality (dpeaa)DE-He213 Regional travel (dpeaa)DE-He213 Systematic review (dpeaa)DE-He213 Pettersson, Fredrik verfasserin aut Svensson, Helena verfasserin aut Wretstrand, Anders verfasserin aut Enthalten in European transport research review Berlin : Springer, 2008 11(2019), 1 vom: 22. Juli (DE-627)588777951 (DE-600)2471004-0 1866-8887 nnns volume:11 year:2019 number:1 day:22 month:07 https://dx.doi.org/10.1186/s12544-019-0374-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2005 GBV_ILN_2009 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4392 GBV_ILN_4700 AR 11 2019 1 22 07
allfieldsGer	10.1186/s12544-019-0374-4 doi (DE-627)SPR026125250 (SPR)s12544-019-0374-4-e DE-627 ger DE-627 rakwb eng 380 ASE Hansson, Joel verfasserin aut Preferences in regional public transport: a literature review 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences. Public transport (dpeaa)DE-He213 Quality attribute (dpeaa)DE-He213 Service quality (dpeaa)DE-He213 Regional travel (dpeaa)DE-He213 Systematic review (dpeaa)DE-He213 Pettersson, Fredrik verfasserin aut Svensson, Helena verfasserin aut Wretstrand, Anders verfasserin aut Enthalten in European transport research review Berlin : Springer, 2008 11(2019), 1 vom: 22. Juli (DE-627)588777951 (DE-600)2471004-0 1866-8887 nnns volume:11 year:2019 number:1 day:22 month:07 https://dx.doi.org/10.1186/s12544-019-0374-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2005 GBV_ILN_2009 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4392 GBV_ILN_4700 AR 11 2019 1 22 07
allfieldsSound	10.1186/s12544-019-0374-4 doi (DE-627)SPR026125250 (SPR)s12544-019-0374-4-e DE-627 ger DE-627 rakwb eng 380 ASE Hansson, Joel verfasserin aut Preferences in regional public transport: a literature review 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences. Public transport (dpeaa)DE-He213 Quality attribute (dpeaa)DE-He213 Service quality (dpeaa)DE-He213 Regional travel (dpeaa)DE-He213 Systematic review (dpeaa)DE-He213 Pettersson, Fredrik verfasserin aut Svensson, Helena verfasserin aut Wretstrand, Anders verfasserin aut Enthalten in European transport research review Berlin : Springer, 2008 11(2019), 1 vom: 22. Juli (DE-627)588777951 (DE-600)2471004-0 1866-8887 nnns volume:11 year:2019 number:1 day:22 month:07 https://dx.doi.org/10.1186/s12544-019-0374-4 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_26 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_206 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2005 GBV_ILN_2009 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4392 GBV_ILN_4700 AR 11 2019 1 22 07
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source	Enthalten in European transport research review 11(2019), 1 vom: 22. Juli volume:11 year:2019 number:1 day:22 month:07
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author	Hansson, Joel
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title	Preferences in regional public transport: a literature review
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title_sort	preferences in regional public transport: a literature review
title_auth	Preferences in regional public transport: a literature review
abstract	Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences.
abstractGer	Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences.
abstract_unstemmed	Abstract The purpose of this article is to analyse quality attributes of regional public transport and their influence on modal choice, demand, and customer satisfaction through a literature review. The review is based on a working definition of regional public transport with boundaries toward local as well as interregional public transport: Regional public transport (i) targets passengers travelling between separate urban areas or to rural areas and (ii) a majority of the trips are made on a regular basis. Our results suggest that preferences of regional travellers mainly conform to the preferences of local travellers, but some important differences have been revealed. Most notably, on-board comfort is a higher priority for regional travellers and is increasingly important with longer travel times. Network coverage and coordination are also more prominent features of regional public transport, presumably due to the more dispersed nature of regional public transport networks. These differences, and the fact that the prerequisites for regional public transport are in general substantially different compared to local and interregional public transport, support continued use of this categorisation in public transport research. We also conclude that there is a requirement for more knowledge about the specifics of regional public transport, as public transport research, thus far, has been largely focused on local travel. Research areas of particular interest are on-board comfort, operational aspects, travel time improvements, how the environmental impact of public transport services affects modal choice, and the influence of trip length on passenger preferences.
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title_short	Preferences in regional public transport: a literature review
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Preferences in regional public transport: a literature review

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