The role and impact of comparison websites on the consumer search process in the US and German airline markets
Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics b...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Holland, Christopher P. [verfasserIn] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2016 |
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| Schlagwörter: |
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| Anmerkung: |
© The Author(s) 2015 |
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| Übergeordnetes Werk: |
Enthalten in: Information technology & tourism - New York, NY [u.a.] : Cognizant Communication, 1999, 16(2016), 1 vom: 04. Jan., Seite 127-148 |
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| Übergeordnetes Werk: |
volume:16 ; year:2016 ; number:1 ; day:04 ; month:01 ; pages:127-148 |
| Links: |
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| DOI / URN: |
10.1007/s40558-015-0037-9 |
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| Katalog-ID: |
SPR036657581 |
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| 245 | 1 | 4 | |a The role and impact of comparison websites on the consumer search process in the US and German airline markets |
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| 520 | |a Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. | ||
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10.1007/s40558-015-0037-9 doi (DE-627)SPR036657581 (SPR)s40558-015-0037-9-e DE-627 ger DE-627 rakwb eng Holland, Christopher P. verfasserin aut The role and impact of comparison websites on the consumer search process in the US and German airline markets 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2015 Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. Consumer search behaviour (dpeaa)DE-He213 Online travel agents (dpeaa)DE-He213 Meta-search engines (dpeaa)DE-He213 Airline (dpeaa)DE-He213 Panel data (dpeaa)DE-He213 International analysis (dpeaa)DE-He213 Jacobs, Julia A. aut Klein, Stefan aut Enthalten in Information technology & tourism New York, NY [u.a.] : Cognizant Communication, 1999 16(2016), 1 vom: 04. Jan., Seite 127-148 (DE-627)36272041X (DE-600)2099258-0 1943-4294 nnns volume:16 year:2016 number:1 day:04 month:01 pages:127-148 https://dx.doi.org/10.1007/s40558-015-0037-9 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 16 2016 1 04 01 127-148 |
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10.1007/s40558-015-0037-9 doi (DE-627)SPR036657581 (SPR)s40558-015-0037-9-e DE-627 ger DE-627 rakwb eng Holland, Christopher P. verfasserin aut The role and impact of comparison websites on the consumer search process in the US and German airline markets 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2015 Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. Consumer search behaviour (dpeaa)DE-He213 Online travel agents (dpeaa)DE-He213 Meta-search engines (dpeaa)DE-He213 Airline (dpeaa)DE-He213 Panel data (dpeaa)DE-He213 International analysis (dpeaa)DE-He213 Jacobs, Julia A. aut Klein, Stefan aut Enthalten in Information technology & tourism New York, NY [u.a.] : Cognizant Communication, 1999 16(2016), 1 vom: 04. Jan., Seite 127-148 (DE-627)36272041X (DE-600)2099258-0 1943-4294 nnns volume:16 year:2016 number:1 day:04 month:01 pages:127-148 https://dx.doi.org/10.1007/s40558-015-0037-9 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 16 2016 1 04 01 127-148 |
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10.1007/s40558-015-0037-9 doi (DE-627)SPR036657581 (SPR)s40558-015-0037-9-e DE-627 ger DE-627 rakwb eng Holland, Christopher P. verfasserin aut The role and impact of comparison websites on the consumer search process in the US and German airline markets 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2015 Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. Consumer search behaviour (dpeaa)DE-He213 Online travel agents (dpeaa)DE-He213 Meta-search engines (dpeaa)DE-He213 Airline (dpeaa)DE-He213 Panel data (dpeaa)DE-He213 International analysis (dpeaa)DE-He213 Jacobs, Julia A. aut Klein, Stefan aut Enthalten in Information technology & tourism New York, NY [u.a.] : Cognizant Communication, 1999 16(2016), 1 vom: 04. Jan., Seite 127-148 (DE-627)36272041X (DE-600)2099258-0 1943-4294 nnns volume:16 year:2016 number:1 day:04 month:01 pages:127-148 https://dx.doi.org/10.1007/s40558-015-0037-9 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 16 2016 1 04 01 127-148 |
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10.1007/s40558-015-0037-9 doi (DE-627)SPR036657581 (SPR)s40558-015-0037-9-e DE-627 ger DE-627 rakwb eng Holland, Christopher P. verfasserin aut The role and impact of comparison websites on the consumer search process in the US and German airline markets 2016 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2015 Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. Consumer search behaviour (dpeaa)DE-He213 Online travel agents (dpeaa)DE-He213 Meta-search engines (dpeaa)DE-He213 Airline (dpeaa)DE-He213 Panel data (dpeaa)DE-He213 International analysis (dpeaa)DE-He213 Jacobs, Julia A. aut Klein, Stefan aut Enthalten in Information technology & tourism New York, NY [u.a.] : Cognizant Communication, 1999 16(2016), 1 vom: 04. Jan., Seite 127-148 (DE-627)36272041X (DE-600)2099258-0 1943-4294 nnns volume:16 year:2016 number:1 day:04 month:01 pages:127-148 https://dx.doi.org/10.1007/s40558-015-0037-9 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 16 2016 1 04 01 127-148 |
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Holland, Christopher P. |
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Holland, Christopher P. misc Consumer search behaviour misc Online travel agents misc Meta-search engines misc Airline misc Panel data misc International analysis The role and impact of comparison websites on the consumer search process in the US and German airline markets |
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The role and impact of comparison websites on the consumer search process in the US and German airline markets Consumer search behaviour (dpeaa)DE-He213 Online travel agents (dpeaa)DE-He213 Meta-search engines (dpeaa)DE-He213 Airline (dpeaa)DE-He213 Panel data (dpeaa)DE-He213 International analysis (dpeaa)DE-He213 |
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The role and impact of comparison websites on the consumer search process in the US and German airline markets |
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Holland, Christopher P. Jacobs, Julia A. Klein, Stefan |
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Holland, Christopher P. |
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10.1007/s40558-015-0037-9 |
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role and impact of comparison websites on the consumer search process in the us and german airline markets |
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The role and impact of comparison websites on the consumer search process in the US and German airline markets |
| abstract |
Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. © The Author(s) 2015 |
| abstractGer |
Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. © The Author(s) 2015 |
| abstract_unstemmed |
Abstract The paper examines how consumers search for airline tickets based on a comparative analysis of the US and German markets. Data from comScore is analysed using an innovative application of set theory. ComScore is a leading commercial provider of business intelligence and consumer analytics based on its worldwide panel of two million online users. The search process is modelled using the concept of the consideration set based on primary search with the airline websites and secondly by the use of online travel agents and meta-search engines, which are termed comparison websites. Three generic search models are proposed: (1) primary search with airline websites only; (2) search of comparison websites only; (3) a combination of primary search and comparison websites. Each generic search model accounts for a significant proportion of overall users in both markets. The consideration sets are 2.58 in Germany and 2.74 in the United States. It is shown that the use of comparison websites significantly increases the propensity to conduct additional primary search based on analysis of all major airline pairs in both markets. The theoretical and managerial implications of the results are described and future research opportunities are outlined. © The Author(s) 2015 |
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The role and impact of comparison websites on the consumer search process in the US and German airline markets |
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Jacobs, Julia A. Klein, Stefan |
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| doi_str |
10.1007/s40558-015-0037-9 |
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