Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta

Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jaka...
Ausführliche Beschreibung

Gespeichert in:

Autor*in:	Dahlan, Ahmad Faisal [verfasserIn] Fraszczyk, Anna

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2019

Schlagwörter:	Jakarta MRT Public perception Metro Survey

Anmerkung:	© The Author(s) 2019

Übergeordnetes Werk:	Enthalten in: Urban rail transit - Berlin : Springer, 2015, 5(2019), 4 vom: 08. Nov., Seite 278-288
Übergeordnetes Werk:	volume:5 ; year:2019 ; number:4 ; day:08 ; month:11 ; pages:278-288

Links:	Volltext

DOI / URN:	10.1007/s40864-019-00116-0

Katalog-ID:	SPR037942506

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spelling	10.1007/s40864-019-00116-0 doi (DE-627)SPR037942506 (SPR)s40864-019-00116-0-e DE-627 ger DE-627 rakwb eng Dahlan, Ahmad Faisal verfasserin aut Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2019 Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jakarta, prior to its launch, there was no evidence or guarantee that the local community was willing to use it. Hence, the pre-launch study of a non-operational public transport system was introduced to better understand perceptions of the new MRT service in Jakarta from its potential future customers’ perspective as well as their willingness to use it. A survey was conducted on 516 respondents in Jakarta and three surrounding areas of Depok, Tangerang, and Bekasi. The collected data was divided into two respondent groups: ‘MRT corridor areas’ (the MRT group), which includes Central and South Jakarta residents, and ‘other areas’ (the other group), which includes residents from all the other surrounding areas. The key finding of the study is that a great majority of the respondents from both groups declared a willingness to undertake a mode shift to Jakarta MRT services in the future. Various statistically significant differences were identified between the two groups. Moreover, respondents ranked six factors in the order of priority when selecting a transport mode, with reliability and safety issues identified as the most important. A set of key recommendations, addressed to the Jakarta MRT operator, is listed in order to optimize the MRT’s role in alleviating congestion in Jakarta. The study approach presented in this paper could be applied by other cities considering introduction of a new (transport or) metro system in order to understand its potential customers’ perceptions and expectations toward the new service. Jakarta MRT (dpeaa)DE-He213 Public perception (dpeaa)DE-He213 Metro (dpeaa)DE-He213 Survey (dpeaa)DE-He213 Fraszczyk, Anna aut Enthalten in Urban rail transit Berlin : Springer, 2015 5(2019), 4 vom: 08. Nov., Seite 278-288 (DE-627)823091856 (DE-600)2818317-4 2199-6679 nnns volume:5 year:2019 number:4 day:08 month:11 pages:278-288 https://dx.doi.org/10.1007/s40864-019-00116-0 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 5 2019 4 08 11 278-288
allfields_unstemmed	10.1007/s40864-019-00116-0 doi (DE-627)SPR037942506 (SPR)s40864-019-00116-0-e DE-627 ger DE-627 rakwb eng Dahlan, Ahmad Faisal verfasserin aut Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2019 Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jakarta, prior to its launch, there was no evidence or guarantee that the local community was willing to use it. Hence, the pre-launch study of a non-operational public transport system was introduced to better understand perceptions of the new MRT service in Jakarta from its potential future customers’ perspective as well as their willingness to use it. A survey was conducted on 516 respondents in Jakarta and three surrounding areas of Depok, Tangerang, and Bekasi. The collected data was divided into two respondent groups: ‘MRT corridor areas’ (the MRT group), which includes Central and South Jakarta residents, and ‘other areas’ (the other group), which includes residents from all the other surrounding areas. The key finding of the study is that a great majority of the respondents from both groups declared a willingness to undertake a mode shift to Jakarta MRT services in the future. Various statistically significant differences were identified between the two groups. Moreover, respondents ranked six factors in the order of priority when selecting a transport mode, with reliability and safety issues identified as the most important. A set of key recommendations, addressed to the Jakarta MRT operator, is listed in order to optimize the MRT’s role in alleviating congestion in Jakarta. The study approach presented in this paper could be applied by other cities considering introduction of a new (transport or) metro system in order to understand its potential customers’ perceptions and expectations toward the new service. Jakarta MRT (dpeaa)DE-He213 Public perception (dpeaa)DE-He213 Metro (dpeaa)DE-He213 Survey (dpeaa)DE-He213 Fraszczyk, Anna aut Enthalten in Urban rail transit Berlin : Springer, 2015 5(2019), 4 vom: 08. Nov., Seite 278-288 (DE-627)823091856 (DE-600)2818317-4 2199-6679 nnns volume:5 year:2019 number:4 day:08 month:11 pages:278-288 https://dx.doi.org/10.1007/s40864-019-00116-0 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 5 2019 4 08 11 278-288
allfieldsGer	10.1007/s40864-019-00116-0 doi (DE-627)SPR037942506 (SPR)s40864-019-00116-0-e DE-627 ger DE-627 rakwb eng Dahlan, Ahmad Faisal verfasserin aut Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2019 Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jakarta, prior to its launch, there was no evidence or guarantee that the local community was willing to use it. Hence, the pre-launch study of a non-operational public transport system was introduced to better understand perceptions of the new MRT service in Jakarta from its potential future customers’ perspective as well as their willingness to use it. A survey was conducted on 516 respondents in Jakarta and three surrounding areas of Depok, Tangerang, and Bekasi. The collected data was divided into two respondent groups: ‘MRT corridor areas’ (the MRT group), which includes Central and South Jakarta residents, and ‘other areas’ (the other group), which includes residents from all the other surrounding areas. The key finding of the study is that a great majority of the respondents from both groups declared a willingness to undertake a mode shift to Jakarta MRT services in the future. Various statistically significant differences were identified between the two groups. Moreover, respondents ranked six factors in the order of priority when selecting a transport mode, with reliability and safety issues identified as the most important. A set of key recommendations, addressed to the Jakarta MRT operator, is listed in order to optimize the MRT’s role in alleviating congestion in Jakarta. The study approach presented in this paper could be applied by other cities considering introduction of a new (transport or) metro system in order to understand its potential customers’ perceptions and expectations toward the new service. Jakarta MRT (dpeaa)DE-He213 Public perception (dpeaa)DE-He213 Metro (dpeaa)DE-He213 Survey (dpeaa)DE-He213 Fraszczyk, Anna aut Enthalten in Urban rail transit Berlin : Springer, 2015 5(2019), 4 vom: 08. Nov., Seite 278-288 (DE-627)823091856 (DE-600)2818317-4 2199-6679 nnns volume:5 year:2019 number:4 day:08 month:11 pages:278-288 https://dx.doi.org/10.1007/s40864-019-00116-0 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 5 2019 4 08 11 278-288
allfieldsSound	10.1007/s40864-019-00116-0 doi (DE-627)SPR037942506 (SPR)s40864-019-00116-0-e DE-627 ger DE-627 rakwb eng Dahlan, Ahmad Faisal verfasserin aut Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta 2019 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2019 Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jakarta, prior to its launch, there was no evidence or guarantee that the local community was willing to use it. Hence, the pre-launch study of a non-operational public transport system was introduced to better understand perceptions of the new MRT service in Jakarta from its potential future customers’ perspective as well as their willingness to use it. A survey was conducted on 516 respondents in Jakarta and three surrounding areas of Depok, Tangerang, and Bekasi. The collected data was divided into two respondent groups: ‘MRT corridor areas’ (the MRT group), which includes Central and South Jakarta residents, and ‘other areas’ (the other group), which includes residents from all the other surrounding areas. The key finding of the study is that a great majority of the respondents from both groups declared a willingness to undertake a mode shift to Jakarta MRT services in the future. Various statistically significant differences were identified between the two groups. Moreover, respondents ranked six factors in the order of priority when selecting a transport mode, with reliability and safety issues identified as the most important. A set of key recommendations, addressed to the Jakarta MRT operator, is listed in order to optimize the MRT’s role in alleviating congestion in Jakarta. The study approach presented in this paper could be applied by other cities considering introduction of a new (transport or) metro system in order to understand its potential customers’ perceptions and expectations toward the new service. Jakarta MRT (dpeaa)DE-He213 Public perception (dpeaa)DE-He213 Metro (dpeaa)DE-He213 Survey (dpeaa)DE-He213 Fraszczyk, Anna aut Enthalten in Urban rail transit Berlin : Springer, 2015 5(2019), 4 vom: 08. Nov., Seite 278-288 (DE-627)823091856 (DE-600)2818317-4 2199-6679 nnns volume:5 year:2019 number:4 day:08 month:11 pages:278-288 https://dx.doi.org/10.1007/s40864-019-00116-0 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_95 GBV_ILN_105 GBV_ILN_110 GBV_ILN_151 GBV_ILN_161 GBV_ILN_213 GBV_ILN_230 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_2009 GBV_ILN_2014 GBV_ILN_2027 GBV_ILN_2055 GBV_ILN_2111 GBV_ILN_2129 GBV_ILN_4012 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4249 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4335 GBV_ILN_4338 GBV_ILN_4367 GBV_ILN_4700 AR 5 2019 4 08 11 278-288
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author	Dahlan, Ahmad Faisal
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topic_title	Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta Jakarta MRT (dpeaa)DE-He213 Public perception (dpeaa)DE-He213 Metro (dpeaa)DE-He213 Survey (dpeaa)DE-He213
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title	Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta
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title_sort	public perceptions of a new mrt service: a pre-launch study in jakarta
title_auth	Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta
abstract	Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jakarta, prior to its launch, there was no evidence or guarantee that the local community was willing to use it. Hence, the pre-launch study of a non-operational public transport system was introduced to better understand perceptions of the new MRT service in Jakarta from its potential future customers’ perspective as well as their willingness to use it. A survey was conducted on 516 respondents in Jakarta and three surrounding areas of Depok, Tangerang, and Bekasi. The collected data was divided into two respondent groups: ‘MRT corridor areas’ (the MRT group), which includes Central and South Jakarta residents, and ‘other areas’ (the other group), which includes residents from all the other surrounding areas. The key finding of the study is that a great majority of the respondents from both groups declared a willingness to undertake a mode shift to Jakarta MRT services in the future. Various statistically significant differences were identified between the two groups. Moreover, respondents ranked six factors in the order of priority when selecting a transport mode, with reliability and safety issues identified as the most important. A set of key recommendations, addressed to the Jakarta MRT operator, is listed in order to optimize the MRT’s role in alleviating congestion in Jakarta. The study approach presented in this paper could be applied by other cities considering introduction of a new (transport or) metro system in order to understand its potential customers’ perceptions and expectations toward the new service. © The Author(s) 2019
abstractGer	Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jakarta, prior to its launch, there was no evidence or guarantee that the local community was willing to use it. Hence, the pre-launch study of a non-operational public transport system was introduced to better understand perceptions of the new MRT service in Jakarta from its potential future customers’ perspective as well as their willingness to use it. A survey was conducted on 516 respondents in Jakarta and three surrounding areas of Depok, Tangerang, and Bekasi. The collected data was divided into two respondent groups: ‘MRT corridor areas’ (the MRT group), which includes Central and South Jakarta residents, and ‘other areas’ (the other group), which includes residents from all the other surrounding areas. The key finding of the study is that a great majority of the respondents from both groups declared a willingness to undertake a mode shift to Jakarta MRT services in the future. Various statistically significant differences were identified between the two groups. Moreover, respondents ranked six factors in the order of priority when selecting a transport mode, with reliability and safety issues identified as the most important. A set of key recommendations, addressed to the Jakarta MRT operator, is listed in order to optimize the MRT’s role in alleviating congestion in Jakarta. The study approach presented in this paper could be applied by other cities considering introduction of a new (transport or) metro system in order to understand its potential customers’ perceptions and expectations toward the new service. © The Author(s) 2019
abstract_unstemmed	Abstract Jakarta Mass Rapid Transit (MRT) is the first rapid transit system in Indonesia, built with the aim of alleviating the severe congestion in Jakarta by offering a travel alternative to people using private vehicles. Although Jakarta MRT is the most sophisticated inland transport mode in Jakarta, prior to its launch, there was no evidence or guarantee that the local community was willing to use it. Hence, the pre-launch study of a non-operational public transport system was introduced to better understand perceptions of the new MRT service in Jakarta from its potential future customers’ perspective as well as their willingness to use it. A survey was conducted on 516 respondents in Jakarta and three surrounding areas of Depok, Tangerang, and Bekasi. The collected data was divided into two respondent groups: ‘MRT corridor areas’ (the MRT group), which includes Central and South Jakarta residents, and ‘other areas’ (the other group), which includes residents from all the other surrounding areas. The key finding of the study is that a great majority of the respondents from both groups declared a willingness to undertake a mode shift to Jakarta MRT services in the future. Various statistically significant differences were identified between the two groups. Moreover, respondents ranked six factors in the order of priority when selecting a transport mode, with reliability and safety issues identified as the most important. A set of key recommendations, addressed to the Jakarta MRT operator, is listed in order to optimize the MRT’s role in alleviating congestion in Jakarta. The study approach presented in this paper could be applied by other cities considering introduction of a new (transport or) metro system in order to understand its potential customers’ perceptions and expectations toward the new service. © The Author(s) 2019
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title_short	Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta
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Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta

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