Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service
Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeate...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Guse, Dennis [verfasserIn] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2017 |
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| Schlagwörter: |
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| Anmerkung: |
© Springer International Publishing AG 2017 |
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| Übergeordnetes Werk: |
Enthalten in: Quality and user experience - [Cham] : Springer International Publishing, 2016, 2(2017), 1 vom: 03. Aug. |
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| Übergeordnetes Werk: |
volume:2 ; year:2017 ; number:1 ; day:03 ; month:08 |
| Links: |
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| DOI / URN: |
10.1007/s41233-017-0008-3 |
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| Katalog-ID: |
SPR038116731 |
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| 100 | 1 | |a Guse, Dennis |e verfasserin |0 (orcid)0000-0003-1937-1867 |4 aut | |
| 245 | 1 | 0 | |a Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service |
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| 520 | |a Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. | ||
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| 650 | 4 | |a Episodic usage |7 (dpeaa)DE-He213 | |
| 650 | 4 | |a Recall of repeated usage |7 (dpeaa)DE-He213 | |
| 650 | 4 | |a Retrospective judgments |7 (dpeaa)DE-He213 | |
| 700 | 1 | |a Weiss, Benjamin |0 (orcid)0000-0001-5599-3378 |4 aut | |
| 700 | 1 | |a Haase, Frank |4 aut | |
| 700 | 1 | |a Wunderlich, Anna |4 aut | |
| 700 | 1 | |a Möller, Sebastian |4 aut | |
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10.1007/s41233-017-0008-3 doi (DE-627)SPR038116731 (SPR)s41233-017-0008-3-e DE-627 ger DE-627 rakwb eng Guse, Dennis verfasserin (orcid)0000-0003-1937-1867 aut Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service 2017 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © Springer International Publishing AG 2017 Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. Quality of experience (dpeaa)DE-He213 Episodic usage (dpeaa)DE-He213 Recall of repeated usage (dpeaa)DE-He213 Retrospective judgments (dpeaa)DE-He213 Weiss, Benjamin (orcid)0000-0001-5599-3378 aut Haase, Frank aut Wunderlich, Anna aut Möller, Sebastian aut Enthalten in Quality and user experience [Cham] : Springer International Publishing, 2016 2(2017), 1 vom: 03. Aug. (DE-627)869467468 (DE-600)2870009-0 2366-0147 nnns volume:2 year:2017 number:1 day:03 month:08 https://dx.doi.org/10.1007/s41233-017-0008-3 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_266 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 2 2017 1 03 08 |
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10.1007/s41233-017-0008-3 doi (DE-627)SPR038116731 (SPR)s41233-017-0008-3-e DE-627 ger DE-627 rakwb eng Guse, Dennis verfasserin (orcid)0000-0003-1937-1867 aut Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service 2017 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © Springer International Publishing AG 2017 Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. Quality of experience (dpeaa)DE-He213 Episodic usage (dpeaa)DE-He213 Recall of repeated usage (dpeaa)DE-He213 Retrospective judgments (dpeaa)DE-He213 Weiss, Benjamin (orcid)0000-0001-5599-3378 aut Haase, Frank aut Wunderlich, Anna aut Möller, Sebastian aut Enthalten in Quality and user experience [Cham] : Springer International Publishing, 2016 2(2017), 1 vom: 03. Aug. (DE-627)869467468 (DE-600)2870009-0 2366-0147 nnns volume:2 year:2017 number:1 day:03 month:08 https://dx.doi.org/10.1007/s41233-017-0008-3 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_266 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 2 2017 1 03 08 |
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10.1007/s41233-017-0008-3 doi (DE-627)SPR038116731 (SPR)s41233-017-0008-3-e DE-627 ger DE-627 rakwb eng Guse, Dennis verfasserin (orcid)0000-0003-1937-1867 aut Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service 2017 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © Springer International Publishing AG 2017 Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. Quality of experience (dpeaa)DE-He213 Episodic usage (dpeaa)DE-He213 Recall of repeated usage (dpeaa)DE-He213 Retrospective judgments (dpeaa)DE-He213 Weiss, Benjamin (orcid)0000-0001-5599-3378 aut Haase, Frank aut Wunderlich, Anna aut Möller, Sebastian aut Enthalten in Quality and user experience [Cham] : Springer International Publishing, 2016 2(2017), 1 vom: 03. Aug. (DE-627)869467468 (DE-600)2870009-0 2366-0147 nnns volume:2 year:2017 number:1 day:03 month:08 https://dx.doi.org/10.1007/s41233-017-0008-3 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_266 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 2 2017 1 03 08 |
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10.1007/s41233-017-0008-3 doi (DE-627)SPR038116731 (SPR)s41233-017-0008-3-e DE-627 ger DE-627 rakwb eng Guse, Dennis verfasserin (orcid)0000-0003-1937-1867 aut Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service 2017 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © Springer International Publishing AG 2017 Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. Quality of experience (dpeaa)DE-He213 Episodic usage (dpeaa)DE-He213 Recall of repeated usage (dpeaa)DE-He213 Retrospective judgments (dpeaa)DE-He213 Weiss, Benjamin (orcid)0000-0001-5599-3378 aut Haase, Frank aut Wunderlich, Anna aut Möller, Sebastian aut Enthalten in Quality and user experience [Cham] : Springer International Publishing, 2016 2(2017), 1 vom: 03. Aug. (DE-627)869467468 (DE-600)2870009-0 2366-0147 nnns volume:2 year:2017 number:1 day:03 month:08 https://dx.doi.org/10.1007/s41233-017-0008-3 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_266 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 2 2017 1 03 08 |
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10.1007/s41233-017-0008-3 doi (DE-627)SPR038116731 (SPR)s41233-017-0008-3-e DE-627 ger DE-627 rakwb eng Guse, Dennis verfasserin (orcid)0000-0003-1937-1867 aut Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service 2017 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © Springer International Publishing AG 2017 Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. Quality of experience (dpeaa)DE-He213 Episodic usage (dpeaa)DE-He213 Recall of repeated usage (dpeaa)DE-He213 Retrospective judgments (dpeaa)DE-He213 Weiss, Benjamin (orcid)0000-0001-5599-3378 aut Haase, Frank aut Wunderlich, Anna aut Möller, Sebastian aut Enthalten in Quality and user experience [Cham] : Springer International Publishing, 2016 2(2017), 1 vom: 03. Aug. (DE-627)869467468 (DE-600)2870009-0 2366-0147 nnns volume:2 year:2017 number:1 day:03 month:08 https://dx.doi.org/10.1007/s41233-017-0008-3 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_101 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_266 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2070 GBV_ILN_2086 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2116 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 2 2017 1 03 08 |
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Guse, Dennis @@aut@@ Weiss, Benjamin @@aut@@ Haase, Frank @@aut@@ Wunderlich, Anna @@aut@@ Möller, Sebastian @@aut@@ |
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Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. 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Guse, Dennis |
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Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service Quality of experience (dpeaa)DE-He213 Episodic usage (dpeaa)DE-He213 Recall of repeated usage (dpeaa)DE-He213 Retrospective judgments (dpeaa)DE-He213 |
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multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service |
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Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service |
| abstract |
Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. © Springer International Publishing AG 2017 |
| abstractGer |
Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. © Springer International Publishing AG 2017 |
| abstract_unstemmed |
Abstract The impact of varying performance and its effect on the perceived quality is an important aspect of quality of experience. Especially for service providers, it is important to understand how the perceived quality of a user, who is interacting with their services repeatedly, evolves. Repeated-use of a service is actually common for telecommunication services, such as speech telephony. For telecommunication services, it is very likely that a user encounters varying performance, for example due to varying network load conditions. For repeated-use taking place in a usage period covering several days, initial work on the formation process of the so-called multi-episodic perceived quality (i.e., distinct, meaningful interactions, denoted as usage episodes) has been conducted. In this paper, we present our work investigating the multi-episodic perceived quality for usage episodes taking place in one session (i.e., in a time frame of up to 45 min) with a speech telephony service. We investigate two aspects and their impact on the multi-episodic perceived quality: (a) increasing the number of low performance (LP) usage episodes and (b) varying the temporal position of LP usage episodes towards the assessment of multi-episodic perceived quality. Additionally, the impact of the user’s behavioral freedom (i.e., two-party conversation vs. 3rd-party listening) on the two investigated aspects is examined. With regard to (a), the results show that an increasing number of LP usage episodes lead to a reduced multi-episodic perceived quality until saturation is reached. No impact of the user’s behavioral freedom was found. For (b), an impact of the varied behavioral freedom was observed. Varying the temporal position had an impact on the multi-episodic perceived quality for two-party conversation. For 3rd-party-listening, this could only be observed in one out of two cases. © Springer International Publishing AG 2017 |
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| title_short |
Multi-episodic perceived quality for one session of consecutive usage episodes with a speech telephony service |
| url |
https://dx.doi.org/10.1007/s41233-017-0008-3 |
| remote_bool |
true |
| author2 |
Weiss, Benjamin Haase, Frank Wunderlich, Anna Möller, Sebastian |
| author2Str |
Weiss, Benjamin Haase, Frank Wunderlich, Anna Möller, Sebastian |
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| doi_str |
10.1007/s41233-017-0008-3 |
| up_date |
2024-07-03T16:16:03.787Z |
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| score |
7.3993683 |