Service robots’ anthropomorphism: dimensions, factors and internal relationships

Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounde...
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Autor*in:	Zhang, Shengliang [verfasserIn] Lin, Xinfeng Li, Xiaodong Ren, Ai

Format:	E-Artikel
Sprache:	Englisch

Erschienen:	2022

Schlagwörter:	Service robot Anthropomorphism In-depth interview Grounded theory Word frequency analysis Theoretical model

Anmerkung:	© The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022

Übergeordnetes Werk:	Enthalten in: Electronic markets - Berlin : Springer, 1991, 32(2022), 1 vom: 22. Feb., Seite 277-295
Übergeordnetes Werk:	volume:32 ; year:2022 ; number:1 ; day:22 ; month:02 ; pages:277-295

Links:	Volltext

DOI / URN:	10.1007/s12525-022-00527-1

Katalog-ID:	SPR046980644

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allfields	10.1007/s12525-022-00527-1 doi (DE-627)SPR046980644 (SPR)s12525-022-00527-1-e DE-627 ger DE-627 rakwb eng Zhang, Shengliang verfasserin aut Service robots’ anthropomorphism: dimensions, factors and internal relationships 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022 Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. Service robot (dpeaa)DE-He213 Anthropomorphism (dpeaa)DE-He213 In-depth interview (dpeaa)DE-He213 Grounded theory (dpeaa)DE-He213 Word frequency analysis (dpeaa)DE-He213 Theoretical model (dpeaa)DE-He213 Lin, Xinfeng aut Li, Xiaodong (orcid)0000-0001-8548-5219 aut Ren, Ai aut Enthalten in Electronic markets Berlin : Springer, 1991 32(2022), 1 vom: 22. Feb., Seite 277-295 (DE-627)320578747 (DE-600)2017342-8 1422-8890 nnns volume:32 year:2022 number:1 day:22 month:02 pages:277-295 https://dx.doi.org/10.1007/s12525-022-00527-1 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 32 2022 1 22 02 277-295
spelling	10.1007/s12525-022-00527-1 doi (DE-627)SPR046980644 (SPR)s12525-022-00527-1-e DE-627 ger DE-627 rakwb eng Zhang, Shengliang verfasserin aut Service robots’ anthropomorphism: dimensions, factors and internal relationships 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022 Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. Service robot (dpeaa)DE-He213 Anthropomorphism (dpeaa)DE-He213 In-depth interview (dpeaa)DE-He213 Grounded theory (dpeaa)DE-He213 Word frequency analysis (dpeaa)DE-He213 Theoretical model (dpeaa)DE-He213 Lin, Xinfeng aut Li, Xiaodong (orcid)0000-0001-8548-5219 aut Ren, Ai aut Enthalten in Electronic markets Berlin : Springer, 1991 32(2022), 1 vom: 22. Feb., Seite 277-295 (DE-627)320578747 (DE-600)2017342-8 1422-8890 nnns volume:32 year:2022 number:1 day:22 month:02 pages:277-295 https://dx.doi.org/10.1007/s12525-022-00527-1 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 32 2022 1 22 02 277-295
allfields_unstemmed	10.1007/s12525-022-00527-1 doi (DE-627)SPR046980644 (SPR)s12525-022-00527-1-e DE-627 ger DE-627 rakwb eng Zhang, Shengliang verfasserin aut Service robots’ anthropomorphism: dimensions, factors and internal relationships 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022 Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. Service robot (dpeaa)DE-He213 Anthropomorphism (dpeaa)DE-He213 In-depth interview (dpeaa)DE-He213 Grounded theory (dpeaa)DE-He213 Word frequency analysis (dpeaa)DE-He213 Theoretical model (dpeaa)DE-He213 Lin, Xinfeng aut Li, Xiaodong (orcid)0000-0001-8548-5219 aut Ren, Ai aut Enthalten in Electronic markets Berlin : Springer, 1991 32(2022), 1 vom: 22. Feb., Seite 277-295 (DE-627)320578747 (DE-600)2017342-8 1422-8890 nnns volume:32 year:2022 number:1 day:22 month:02 pages:277-295 https://dx.doi.org/10.1007/s12525-022-00527-1 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 32 2022 1 22 02 277-295
allfieldsGer	10.1007/s12525-022-00527-1 doi (DE-627)SPR046980644 (SPR)s12525-022-00527-1-e DE-627 ger DE-627 rakwb eng Zhang, Shengliang verfasserin aut Service robots’ anthropomorphism: dimensions, factors and internal relationships 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022 Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. Service robot (dpeaa)DE-He213 Anthropomorphism (dpeaa)DE-He213 In-depth interview (dpeaa)DE-He213 Grounded theory (dpeaa)DE-He213 Word frequency analysis (dpeaa)DE-He213 Theoretical model (dpeaa)DE-He213 Lin, Xinfeng aut Li, Xiaodong (orcid)0000-0001-8548-5219 aut Ren, Ai aut Enthalten in Electronic markets Berlin : Springer, 1991 32(2022), 1 vom: 22. Feb., Seite 277-295 (DE-627)320578747 (DE-600)2017342-8 1422-8890 nnns volume:32 year:2022 number:1 day:22 month:02 pages:277-295 https://dx.doi.org/10.1007/s12525-022-00527-1 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 32 2022 1 22 02 277-295
allfieldsSound	10.1007/s12525-022-00527-1 doi (DE-627)SPR046980644 (SPR)s12525-022-00527-1-e DE-627 ger DE-627 rakwb eng Zhang, Shengliang verfasserin aut Service robots’ anthropomorphism: dimensions, factors and internal relationships 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022 Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. Service robot (dpeaa)DE-He213 Anthropomorphism (dpeaa)DE-He213 In-depth interview (dpeaa)DE-He213 Grounded theory (dpeaa)DE-He213 Word frequency analysis (dpeaa)DE-He213 Theoretical model (dpeaa)DE-He213 Lin, Xinfeng aut Li, Xiaodong (orcid)0000-0001-8548-5219 aut Ren, Ai aut Enthalten in Electronic markets Berlin : Springer, 1991 32(2022), 1 vom: 22. Feb., Seite 277-295 (DE-627)320578747 (DE-600)2017342-8 1422-8890 nnns volume:32 year:2022 number:1 day:22 month:02 pages:277-295 https://dx.doi.org/10.1007/s12525-022-00527-1 lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 32 2022 1 22 02 277-295
language	English
source	Enthalten in Electronic markets 32(2022), 1 vom: 22. Feb., Seite 277-295 volume:32 year:2022 number:1 day:22 month:02 pages:277-295
sourceStr	Enthalten in Electronic markets 32(2022), 1 vom: 22. Feb., Seite 277-295 volume:32 year:2022 number:1 day:22 month:02 pages:277-295
format_phy_str_mv	Article
institution	findex.gbv.de
topic_facet	Service robot Anthropomorphism In-depth interview Grounded theory Word frequency analysis Theoretical model
isfreeaccess_bool	false
container_title	Electronic markets
authorswithroles_txt_mv	Zhang, Shengliang @@aut@@ Lin, Xinfeng @@aut@@ Li, Xiaodong @@aut@@ Ren, Ai @@aut@@
publishDateDaySort_date	2022-02-22T00:00:00Z
hierarchy_top_id	320578747
id	SPR046980644
language_de	englisch
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author	Zhang, Shengliang
spellingShingle	Zhang, Shengliang misc Service robot misc Anthropomorphism misc In-depth interview misc Grounded theory misc Word frequency analysis misc Theoretical model Service robots’ anthropomorphism: dimensions, factors and internal relationships
authorStr	Zhang, Shengliang
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topic_title	Service robots’ anthropomorphism: dimensions, factors and internal relationships Service robot (dpeaa)DE-He213 Anthropomorphism (dpeaa)DE-He213 In-depth interview (dpeaa)DE-He213 Grounded theory (dpeaa)DE-He213 Word frequency analysis (dpeaa)DE-He213 Theoretical model (dpeaa)DE-He213
topic	misc Service robot misc Anthropomorphism misc In-depth interview misc Grounded theory misc Word frequency analysis misc Theoretical model
topic_unstemmed	misc Service robot misc Anthropomorphism misc In-depth interview misc Grounded theory misc Word frequency analysis misc Theoretical model
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title	Service robots’ anthropomorphism: dimensions, factors and internal relationships
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title_full	Service robots’ anthropomorphism: dimensions, factors and internal relationships
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title_sort	service robots’ anthropomorphism: dimensions, factors and internal relationships
title_auth	Service robots’ anthropomorphism: dimensions, factors and internal relationships
abstract	Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022
abstractGer	Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022
abstract_unstemmed	Abstract Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. © The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig 2022
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container_issue	1
title_short	Service robots’ anthropomorphism: dimensions, factors and internal relationships
url	https://dx.doi.org/10.1007/s12525-022-00527-1
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author2	Lin, Xinfeng Li, Xiaodong Ren, Ai
author2Str	Lin, Xinfeng Li, Xiaodong Ren, Ai
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doi_str	10.1007/s12525-022-00527-1
up_date	2024-07-04T01:19:03.958Z
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