Towards an integrated framework to measure user engagement with interactive or physical products
Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable i...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Castiblanco Jimenez, Ivonne Angelica [verfasserIn] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2022 |
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| Schlagwörter: |
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| Anmerkung: |
© The Author(s) 2022 |
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| Übergeordnetes Werk: |
Enthalten in: International journal on interactive design and manufacturing - Paris : Springer, 2007, 17(2022), 1 vom: 09. Nov., Seite 45-67 |
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| Übergeordnetes Werk: |
volume:17 ; year:2022 ; number:1 ; day:09 ; month:11 ; pages:45-67 |
| Links: |
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| DOI / URN: |
10.1007/s12008-022-01087-6 |
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| Katalog-ID: |
SPR049178075 |
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| 520 | |a Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. | ||
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| 700 | 1 | |a Gomez Acevedo, Juan Sebastian |4 aut | |
| 700 | 1 | |a Marcolin, Federica |4 aut | |
| 700 | 1 | |a Vezzetti, Enrico |4 aut | |
| 700 | 1 | |a Moos, Sandro |4 aut | |
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10.1007/s12008-022-01087-6 doi (DE-627)SPR049178075 (SPR)s12008-022-01087-6-e DE-627 ger DE-627 rakwb eng Castiblanco Jimenez, Ivonne Angelica verfasserin aut Towards an integrated framework to measure user engagement with interactive or physical products 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2022 Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. User engagement measurement (dpeaa)DE-He213 Consumer engagement (dpeaa)DE-He213 Physiological (dpeaa)DE-He213 UCD (dpeaa)DE-He213 Gomez Acevedo, Juan Sebastian aut Marcolin, Federica aut Vezzetti, Enrico aut Moos, Sandro aut Enthalten in International journal on interactive design and manufacturing Paris : Springer, 2007 17(2022), 1 vom: 09. Nov., Seite 45-67 (DE-627)546503195 (DE-600)2390733-2 1955-2505 nnns volume:17 year:2022 number:1 day:09 month:11 pages:45-67 https://dx.doi.org/10.1007/s12008-022-01087-6 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 17 2022 1 09 11 45-67 |
| spelling |
10.1007/s12008-022-01087-6 doi (DE-627)SPR049178075 (SPR)s12008-022-01087-6-e DE-627 ger DE-627 rakwb eng Castiblanco Jimenez, Ivonne Angelica verfasserin aut Towards an integrated framework to measure user engagement with interactive or physical products 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2022 Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. User engagement measurement (dpeaa)DE-He213 Consumer engagement (dpeaa)DE-He213 Physiological (dpeaa)DE-He213 UCD (dpeaa)DE-He213 Gomez Acevedo, Juan Sebastian aut Marcolin, Federica aut Vezzetti, Enrico aut Moos, Sandro aut Enthalten in International journal on interactive design and manufacturing Paris : Springer, 2007 17(2022), 1 vom: 09. Nov., Seite 45-67 (DE-627)546503195 (DE-600)2390733-2 1955-2505 nnns volume:17 year:2022 number:1 day:09 month:11 pages:45-67 https://dx.doi.org/10.1007/s12008-022-01087-6 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 17 2022 1 09 11 45-67 |
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10.1007/s12008-022-01087-6 doi (DE-627)SPR049178075 (SPR)s12008-022-01087-6-e DE-627 ger DE-627 rakwb eng Castiblanco Jimenez, Ivonne Angelica verfasserin aut Towards an integrated framework to measure user engagement with interactive or physical products 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2022 Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. User engagement measurement (dpeaa)DE-He213 Consumer engagement (dpeaa)DE-He213 Physiological (dpeaa)DE-He213 UCD (dpeaa)DE-He213 Gomez Acevedo, Juan Sebastian aut Marcolin, Federica aut Vezzetti, Enrico aut Moos, Sandro aut Enthalten in International journal on interactive design and manufacturing Paris : Springer, 2007 17(2022), 1 vom: 09. Nov., Seite 45-67 (DE-627)546503195 (DE-600)2390733-2 1955-2505 nnns volume:17 year:2022 number:1 day:09 month:11 pages:45-67 https://dx.doi.org/10.1007/s12008-022-01087-6 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 17 2022 1 09 11 45-67 |
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10.1007/s12008-022-01087-6 doi (DE-627)SPR049178075 (SPR)s12008-022-01087-6-e DE-627 ger DE-627 rakwb eng Castiblanco Jimenez, Ivonne Angelica verfasserin aut Towards an integrated framework to measure user engagement with interactive or physical products 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2022 Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. User engagement measurement (dpeaa)DE-He213 Consumer engagement (dpeaa)DE-He213 Physiological (dpeaa)DE-He213 UCD (dpeaa)DE-He213 Gomez Acevedo, Juan Sebastian aut Marcolin, Federica aut Vezzetti, Enrico aut Moos, Sandro aut Enthalten in International journal on interactive design and manufacturing Paris : Springer, 2007 17(2022), 1 vom: 09. Nov., Seite 45-67 (DE-627)546503195 (DE-600)2390733-2 1955-2505 nnns volume:17 year:2022 number:1 day:09 month:11 pages:45-67 https://dx.doi.org/10.1007/s12008-022-01087-6 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 17 2022 1 09 11 45-67 |
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10.1007/s12008-022-01087-6 doi (DE-627)SPR049178075 (SPR)s12008-022-01087-6-e DE-627 ger DE-627 rakwb eng Castiblanco Jimenez, Ivonne Angelica verfasserin aut Towards an integrated framework to measure user engagement with interactive or physical products 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s) 2022 Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. User engagement measurement (dpeaa)DE-He213 Consumer engagement (dpeaa)DE-He213 Physiological (dpeaa)DE-He213 UCD (dpeaa)DE-He213 Gomez Acevedo, Juan Sebastian aut Marcolin, Federica aut Vezzetti, Enrico aut Moos, Sandro aut Enthalten in International journal on interactive design and manufacturing Paris : Springer, 2007 17(2022), 1 vom: 09. Nov., Seite 45-67 (DE-627)546503195 (DE-600)2390733-2 1955-2505 nnns volume:17 year:2022 number:1 day:09 month:11 pages:45-67 https://dx.doi.org/10.1007/s12008-022-01087-6 kostenfrei Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_65 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 17 2022 1 09 11 45-67 |
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Castiblanco Jimenez, Ivonne Angelica @@aut@@ Gomez Acevedo, Juan Sebastian @@aut@@ Marcolin, Federica @@aut@@ Vezzetti, Enrico @@aut@@ Moos, Sandro @@aut@@ |
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Castiblanco Jimenez, Ivonne Angelica |
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Castiblanco Jimenez, Ivonne Angelica misc User engagement measurement misc Consumer engagement misc Physiological misc UCD Towards an integrated framework to measure user engagement with interactive or physical products |
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towards an integrated framework to measure user engagement with interactive or physical products |
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Towards an integrated framework to measure user engagement with interactive or physical products |
| abstract |
Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. © The Author(s) 2022 |
| abstractGer |
Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. © The Author(s) 2022 |
| abstract_unstemmed |
Abstract Building great products or services is not easy; users want products and services that exceed their expectations and evolve with their needs; it is not just about building the right features. Knowing the user engagement (UE) towards a physical, virtual product or service can give valuable information that could be used as feedback for the design, enhancing its chances of success. In the context of user-centered design, UE is the assessment of the user experience characterized by the study of the individual's cognitive, affective, and behavioral response to some stimulus, such as a product, a service, or a website. UE considers not only the users’ requirements and wishes but also their perceptions and reactions during and after an interaction with a product, system, or service. Many studies looking to quantify the UE are available. Still, a framework that provides a generic view of the most commonly used methods and metrics to measure UE does not yet exist in the literature. Aiming to understand the UE better, in this research, we developed a conceptual framework summarizing the available metrics and techniques used across different contexts, including good practices of self-report methods and physiological approaches. We expect this study will allow future researchers, developers, and designers to consider the UE as one of the most prominent product/service success indicators and use this guideline to find the more appropriate method, technique, and metric for its measurement. © The Author(s) 2022 |
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| title_short |
Towards an integrated framework to measure user engagement with interactive or physical products |
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https://dx.doi.org/10.1007/s12008-022-01087-6 |
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Gomez Acevedo, Juan Sebastian Marcolin, Federica Vezzetti, Enrico Moos, Sandro |
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Gomez Acevedo, Juan Sebastian Marcolin, Federica Vezzetti, Enrico Moos, Sandro |
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| doi_str |
10.1007/s12008-022-01087-6 |
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2024-07-03T23:41:51.536Z |
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| score |
7.401374 |