Beyond the review information: an investigation of individual- and group-based presentation forms of review information
Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, wher...
Ausführliche Beschreibung
Gespeichert in:
| Autor*in: |
Niu, Wanshu [verfasserIn] |
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| Format: |
E-Artikel |
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| Sprache: |
Englisch |
| Erschienen: |
2022 |
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| Schlagwörter: |
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| Anmerkung: |
© The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 |
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| Übergeordnetes Werk: |
Enthalten in: Information technology and management - Dordrecht [u.a.] : Springer Science + Business Media B.V, 2000, 24(2022), 2 vom: 29. März, Seite 159-176 |
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| Übergeordnetes Werk: |
volume:24 ; year:2022 ; number:2 ; day:29 ; month:03 ; pages:159-176 |
| Links: |
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| DOI / URN: |
10.1007/s10799-022-00361-z |
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| Katalog-ID: |
SPR050243810 |
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| 520 | |a Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. | ||
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| 700 | 1 | |a Li, Xixi |4 aut | |
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10.1007/s10799-022-00361-z doi (DE-627)SPR050243810 (SPR)s10799-022-00361-z-e DE-627 ger DE-627 rakwb eng Niu, Wanshu verfasserin aut Beyond the review information: an investigation of individual- and group-based presentation forms of review information 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. Online review (dpeaa)DE-He213 Social presence (dpeaa)DE-He213 Review quality (dpeaa)DE-He213 Review credibility (dpeaa)DE-He213 Review understandability (dpeaa)DE-He213 Huang, Liqiang aut Li, Xixi aut Zhang, Jie aut Chen, Mingliang aut Enthalten in Information technology and management Dordrecht [u.a.] : Springer Science + Business Media B.V, 2000 24(2022), 2 vom: 29. März, Seite 159-176 (DE-627)325295514 (DE-600)2035174-4 1573-7667 nnns volume:24 year:2022 number:2 day:29 month:03 pages:159-176 https://dx.doi.org/10.1007/s10799-022-00361-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 24 2022 2 29 03 159-176 |
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10.1007/s10799-022-00361-z doi (DE-627)SPR050243810 (SPR)s10799-022-00361-z-e DE-627 ger DE-627 rakwb eng Niu, Wanshu verfasserin aut Beyond the review information: an investigation of individual- and group-based presentation forms of review information 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. Online review (dpeaa)DE-He213 Social presence (dpeaa)DE-He213 Review quality (dpeaa)DE-He213 Review credibility (dpeaa)DE-He213 Review understandability (dpeaa)DE-He213 Huang, Liqiang aut Li, Xixi aut Zhang, Jie aut Chen, Mingliang aut Enthalten in Information technology and management Dordrecht [u.a.] : Springer Science + Business Media B.V, 2000 24(2022), 2 vom: 29. März, Seite 159-176 (DE-627)325295514 (DE-600)2035174-4 1573-7667 nnns volume:24 year:2022 number:2 day:29 month:03 pages:159-176 https://dx.doi.org/10.1007/s10799-022-00361-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 24 2022 2 29 03 159-176 |
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10.1007/s10799-022-00361-z doi (DE-627)SPR050243810 (SPR)s10799-022-00361-z-e DE-627 ger DE-627 rakwb eng Niu, Wanshu verfasserin aut Beyond the review information: an investigation of individual- and group-based presentation forms of review information 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. Online review (dpeaa)DE-He213 Social presence (dpeaa)DE-He213 Review quality (dpeaa)DE-He213 Review credibility (dpeaa)DE-He213 Review understandability (dpeaa)DE-He213 Huang, Liqiang aut Li, Xixi aut Zhang, Jie aut Chen, Mingliang aut Enthalten in Information technology and management Dordrecht [u.a.] : Springer Science + Business Media B.V, 2000 24(2022), 2 vom: 29. März, Seite 159-176 (DE-627)325295514 (DE-600)2035174-4 1573-7667 nnns volume:24 year:2022 number:2 day:29 month:03 pages:159-176 https://dx.doi.org/10.1007/s10799-022-00361-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 24 2022 2 29 03 159-176 |
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10.1007/s10799-022-00361-z doi (DE-627)SPR050243810 (SPR)s10799-022-00361-z-e DE-627 ger DE-627 rakwb eng Niu, Wanshu verfasserin aut Beyond the review information: an investigation of individual- and group-based presentation forms of review information 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. Online review (dpeaa)DE-He213 Social presence (dpeaa)DE-He213 Review quality (dpeaa)DE-He213 Review credibility (dpeaa)DE-He213 Review understandability (dpeaa)DE-He213 Huang, Liqiang aut Li, Xixi aut Zhang, Jie aut Chen, Mingliang aut Enthalten in Information technology and management Dordrecht [u.a.] : Springer Science + Business Media B.V, 2000 24(2022), 2 vom: 29. März, Seite 159-176 (DE-627)325295514 (DE-600)2035174-4 1573-7667 nnns volume:24 year:2022 number:2 day:29 month:03 pages:159-176 https://dx.doi.org/10.1007/s10799-022-00361-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 24 2022 2 29 03 159-176 |
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10.1007/s10799-022-00361-z doi (DE-627)SPR050243810 (SPR)s10799-022-00361-z-e DE-627 ger DE-627 rakwb eng Niu, Wanshu verfasserin aut Beyond the review information: an investigation of individual- and group-based presentation forms of review information 2022 Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. Online review (dpeaa)DE-He213 Social presence (dpeaa)DE-He213 Review quality (dpeaa)DE-He213 Review credibility (dpeaa)DE-He213 Review understandability (dpeaa)DE-He213 Huang, Liqiang aut Li, Xixi aut Zhang, Jie aut Chen, Mingliang aut Enthalten in Information technology and management Dordrecht [u.a.] : Springer Science + Business Media B.V, 2000 24(2022), 2 vom: 29. März, Seite 159-176 (DE-627)325295514 (DE-600)2035174-4 1573-7667 nnns volume:24 year:2022 number:2 day:29 month:03 pages:159-176 https://dx.doi.org/10.1007/s10799-022-00361-z lizenzpflichtig Volltext GBV_USEFLAG_A SYSFLAG_A GBV_SPRINGER GBV_ILN_11 GBV_ILN_20 GBV_ILN_22 GBV_ILN_23 GBV_ILN_24 GBV_ILN_31 GBV_ILN_32 GBV_ILN_39 GBV_ILN_40 GBV_ILN_60 GBV_ILN_62 GBV_ILN_63 GBV_ILN_69 GBV_ILN_70 GBV_ILN_73 GBV_ILN_74 GBV_ILN_90 GBV_ILN_95 GBV_ILN_100 GBV_ILN_105 GBV_ILN_110 GBV_ILN_120 GBV_ILN_138 GBV_ILN_150 GBV_ILN_151 GBV_ILN_152 GBV_ILN_161 GBV_ILN_170 GBV_ILN_171 GBV_ILN_184 GBV_ILN_187 GBV_ILN_213 GBV_ILN_224 GBV_ILN_230 GBV_ILN_250 GBV_ILN_281 GBV_ILN_285 GBV_ILN_293 GBV_ILN_370 GBV_ILN_602 GBV_ILN_636 GBV_ILN_702 GBV_ILN_2001 GBV_ILN_2003 GBV_ILN_2004 GBV_ILN_2005 GBV_ILN_2006 GBV_ILN_2007 GBV_ILN_2008 GBV_ILN_2009 GBV_ILN_2010 GBV_ILN_2011 GBV_ILN_2014 GBV_ILN_2015 GBV_ILN_2020 GBV_ILN_2021 GBV_ILN_2025 GBV_ILN_2026 GBV_ILN_2027 GBV_ILN_2031 GBV_ILN_2034 GBV_ILN_2037 GBV_ILN_2038 GBV_ILN_2039 GBV_ILN_2044 GBV_ILN_2048 GBV_ILN_2049 GBV_ILN_2050 GBV_ILN_2055 GBV_ILN_2056 GBV_ILN_2057 GBV_ILN_2059 GBV_ILN_2061 GBV_ILN_2064 GBV_ILN_2065 GBV_ILN_2068 GBV_ILN_2088 GBV_ILN_2093 GBV_ILN_2106 GBV_ILN_2107 GBV_ILN_2108 GBV_ILN_2110 GBV_ILN_2111 GBV_ILN_2112 GBV_ILN_2113 GBV_ILN_2118 GBV_ILN_2119 GBV_ILN_2122 GBV_ILN_2129 GBV_ILN_2143 GBV_ILN_2144 GBV_ILN_2147 GBV_ILN_2148 GBV_ILN_2152 GBV_ILN_2153 GBV_ILN_2188 GBV_ILN_2190 GBV_ILN_2232 GBV_ILN_2336 GBV_ILN_2446 GBV_ILN_2470 GBV_ILN_2472 GBV_ILN_2507 GBV_ILN_2522 GBV_ILN_2548 GBV_ILN_4035 GBV_ILN_4037 GBV_ILN_4046 GBV_ILN_4112 GBV_ILN_4125 GBV_ILN_4126 GBV_ILN_4242 GBV_ILN_4246 GBV_ILN_4249 GBV_ILN_4251 GBV_ILN_4305 GBV_ILN_4306 GBV_ILN_4307 GBV_ILN_4313 GBV_ILN_4322 GBV_ILN_4323 GBV_ILN_4324 GBV_ILN_4325 GBV_ILN_4326 GBV_ILN_4328 GBV_ILN_4333 GBV_ILN_4334 GBV_ILN_4335 GBV_ILN_4336 GBV_ILN_4338 GBV_ILN_4393 GBV_ILN_4700 AR 24 2022 2 29 03 159-176 |
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beyond the review information: an investigation of individual- and group-based presentation forms of review information |
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Beyond the review information: an investigation of individual- and group-based presentation forms of review information |
| abstract |
Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 |
| abstractGer |
Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 |
| abstract_unstemmed |
Abstract Since most of today’s consumers make purchase decisions based on online reviews, managers and researchers have been keen to determine how best to present review information in an online shopping context to maximize their persuasive power. Most online reviews are presented post-by-post, whereby individual reviewers express their respective opinions but lack group dynamism. As a result, it is worth asking what would happen if individual reviews are presented as a group? Drawing on social presence theory and information adoption literature, we propose a research framework to investigate the influences of two alternative presentation forms of review information (i.e., individual-based vs. group-based) on multiple-facet consumer evaluation of reviews, as well as their adoption of review information. By conducting two experiments (Study 1: N = 319; Study 2: N = 101), we find that, when given the same review information, consumers presented with the grouped review information rated higher review quality and credibility, but lower understandability, than consumers who were presented with individual review information. In addition, review quality, credibility, and understandability mediated the influence of review presentation forms on the consumer adoption of review information. Both theoretical and practical implications are discussed. © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022 |
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Beyond the review information: an investigation of individual- and group-based presentation forms of review information |
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https://dx.doi.org/10.1007/s10799-022-00361-z |
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Huang, Liqiang Li, Xixi Zhang, Jie Chen, Mingliang |
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Huang, Liqiang Li, Xixi Zhang, Jie Chen, Mingliang |
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10.1007/s10799-022-00361-z |
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2024-07-03T14:17:42.450Z |
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| score |
7.3988514 |